Product TouchMenu - Virtual Concierge
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TouchMenu - Virtual Concierge

By TouchMenu
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AI Powered

Advanced AI to effortlessly personalize guest experiences

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ExploreTECH

Overview

Launch year

2020

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Compatible integrations

10

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Last updated

8 Jan 2026

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Description

TouchMenu is an AI-powered, web-based platform designed to elevate guest experience and maximize non-room hotel revenue. Through a single QR code, guests access a full suite of services—including digital dining, spa bookings, local experiences, and real-time communication—directly from their mobile device. TouchMenu seamlessly integrates digital convenience, operational efficiency, and sustainability into a unified Virtual Concierge.

Details

Infrastructure detailsCloud
Support languagesEN
CategoryGuest and traveler tech
SubcategoryDigital concierge solutions
Integrations

TouchMenu functions as a fully independent, standalone solution—hotels can deploy and use the entire platform without requiring any third-party integrations.

However, for enhanced automation and a more personalized guest experience, TouchMenu also supports seamless integration with key hospitality systems:


  • PMS Integration: Real-time synchronization with Property Management Systems for guest data, booking details, and automated billing.
  • WebKeys Integration: Certified mobile key integrations enable guests to unlock their rooms directly from the Virtual Concierge—no app installation required.
  • Payment Systems: Secure payment gateway integrations support online payments, depending on hotel policy.
  • Third-Party Services: Connectivity with external booking systems for transfers, tours, and other guest services.
  • CRM & Marketing Tools: Compatible with CRM systems and marketing automation platforms to manage loyalty programs, guest segmentation, and communication flows.
IndustryHospitality

Screenshots, videos and other resources

marketingCollateralResource

    Product features

    Messaging And Collaboration

    Contactless Solutions General

    Alerts and Notifications
    Lobby Kiosk
    Mobile Access On Any Device
    Mobile Optimized/Responsive
    Multi-Property Management
    No Download Required
    Digital Concierge

    Mobile ordering features and management

    Digital menus

    Management and Optimization Mobile Ordering Tech

    Security And Compliance Contactless Solutions

    Activities and ancillary booking

    24-Hour Access

    Guest facing experience optimization

    Branding And Customization GSO

    Management and Optimization GSO

    Guest experience operations management

    Support Level

    Local / Regional Support in Middle East and Africa
    E-Training / Online Training
    Dedicated Account manager and Implementation Manager
    Dedicated onboarding specialist

    Integrations

    Filter:

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    product-image

    OPERA Cloud Property Management (PMS)

    verifiedVendor verified
    Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Salto Access control

    verifiedVendor verified
    Vendor: SaltoCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
    product-image

    FLEXIPASS Mobile Key

    verifiedVendor verified
    Vendor: FLEXIPASSCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
    product-image

    FLEXIPASS WebKeys

    verifiedVendor verified
    Vendor: FLEXIPASSCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
    product-image

    FLEXIPASS Wallet keys

    verifiedVendor verified
    Vendor: FLEXIPASSCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
    product-image

    Clock PMS+

    partially_perifiedPartially verified
    Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Reservation Assistant – Spa & Activity Software

    unverifiedUnverified
    Vendor: TAC The Assistant CompanyCategory: Hospitality operationsSubcategory: Spa / Golf / Resort / Club management software
    product-image

    Mews PMS

    unverifiedUnverified
    Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Quendoo Booking Engine

    unverifiedUnverified
    Vendor: QuendooCategory: Short term/vacation rental solutionsSubcategory: Short Stay/Vacation Rental Online Check-in

    Technical specifications

    Specifications

    Platform Type: Web-based, cloud-hosted platform (no app download required)

    Device Access: QR code access from smartphones, tablets, in-room devices, or interactive kiosks

    Key Modules:

    • Digital Guest Directory
    • AI-Powered Digital Menus
    • SPA & Services Management
    • Marketplace & Promotion Engine
    • Pre-Stay, In-Stay & Post-Stay Communication
    • Feedback, Live Surveys & Loyalty Programs
    • Online and Self Check-In
    • Staff Task & Workflow Management

    Security & Compliance: GDPR-compliant data handling, encrypted payment processing, and secure cloud infrastructure

    Customization: Full white-label branding, multi-language support, dynamic content editing via an intuitive admin panel

    Performance & Operations: Supports unlimited departments and staff accounts, with real-time analytics for service performance and revenue tracking

    Configurations

    TouchMenu supports flexible onboarding:

    • Self-Onboarding: Hotels receive full access to manage content, services, and modules independently.
    • Full-Service Setup: TouchMenu’s team handles end-to-end configuration, onboarding, and training.
    • Admin panel allows full customization of content, service categories, pricing, language preferences, and brand visuals.
    Scalability

    TouchMenu is designed for scalability across:

    • Single Properties to Multi-Property Hotel Chains
    • Supports unlimited departments, users, and services
    • Real-time analytics enable continuous optimization and expansion of offerings


    Fee structure

    Monthly Flat Fee
    Offers free trial
    Pricing:

    Pricing details available upon request directly from the vendor

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