Product TouchMenu - Virtual Concierge
TouchMenu - Virtual Concierge
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By TouchMenu
UnverifiedOverview
Description
TouchMenu is an AI-powered, web-based platform designed to elevate guest experience and maximize non-room hotel revenue. Through a single QR code, guests access a full suite of services—including digital dining, spa bookings, local experiences, and real-time communication—directly from their mobile device. TouchMenu seamlessly integrates digital convenience, operational efficiency, and sustainability into a unified Virtual Concierge.
Details
Infrastructure detailsCloud
Support languagesEN
CategoryGuest and traveler tech
SubcategoryDigital concierge solutions
Integrations
TouchMenu functions as a fully independent, standalone solution—hotels can deploy and use the entire platform without requiring any third-party integrations.
However, for enhanced automation and a more personalized guest experience, TouchMenu also supports seamless integration with key hospitality systems:
- PMS Integration: Real-time synchronization with Property Management Systems for guest data, booking details, and automated billing.
- WebKeys Integration: Certified mobile key integrations enable guests to unlock their rooms directly from the Virtual Concierge—no app installation required.
- Payment Systems: Secure payment gateway integrations support online payments, depending on hotel policy.
- Third-Party Services: Connectivity with external booking systems for transfers, tours, and other guest services.
- CRM & Marketing Tools: Compatible with CRM systems and marketing automation platforms to manage loyalty programs, guest segmentation, and communication flows.
IndustryHospitality
This solution is suitable for:Independent hotels
Screenshots, videos and other resources
Product features
Contactless Solutions General
Mobile ordering features and management
Management and Optimization Mobile Ordering Tech
Security And Compliance Contactless Solutions
Activities and ancillary booking
Guest facing experience optimization
Branding And Customization GSO
Management and Optimization GSO
Guest experience operations management
Support Level
Integrations
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Technical specifications
Specifications
Platform Type: Web-based, cloud-hosted platform (no app download required)
Device Access: QR code access from smartphones, tablets, in-room devices, or interactive kiosks
Key Modules:
- Digital Guest Directory
- AI-Powered Digital Menus
- SPA & Services Management
- Marketplace & Promotion Engine
- Pre-Stay, In-Stay & Post-Stay Communication
- Feedback, Live Surveys & Loyalty Programs
- Online and Self Check-In
- Staff Task & Workflow Management
Security & Compliance: GDPR-compliant data handling, encrypted payment processing, and secure cloud infrastructure
Customization: Full white-label branding, multi-language support, dynamic content editing via an intuitive admin panel
Performance & Operations: Supports unlimited departments and staff accounts, with real-time analytics for service performance and revenue tracking
Configurations
TouchMenu supports flexible onboarding:
- Self-Onboarding: Hotels receive full access to manage content, services, and modules independently.
- Full-Service Setup: TouchMenu’s team handles end-to-end configuration, onboarding, and training.
- Admin panel allows full customization of content, service categories, pricing, language preferences, and brand visuals.
Scalability
TouchMenu is designed for scalability across:
- Single Properties to Multi-Property Hotel Chains
- Supports unlimited departments, users, and services
- Real-time analytics enable continuous optimization and expansion of offerings
Fee structure
Offers free trial
Pricing:
Pricing details available upon request directly from the vendor
Buyers
FAQs
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