Choose Your Roomby Hotelverse · Direct Booking Conversion Tools
Integrations23
SolvesDigital Twin to book your room
AIAI information not provided
Best forNot specified
Adoption4 yrs · 131 countries
ExpectMe - Direct Booking Conversion Tools
ExpectMe is a unique room selection platform that unlocks hidden revenue, elevates guest satisfaction, and supports staff efficiency. Drawing inspiration from personalized seat selection models in various industries, such as theatres and aviation, we have crafted a solution tailored to the unique requirements of the hospitality industry.
ExpectMe is a unique room selection platform that unlocks hidden revenue, elevates guest satisfaction, and supports staff efficiency. Drawing inspiration from personalized seat selection models in various industries, such as theatres and aviation, we have crafted a solution tailored to the unique requirements of the hospitality industry.
We are all used to having the flexibility to pre-select seats on airlines. Our mission is to bring this possibility to hotel guests to support personalization and improve the guest experience. We have also seen that this can be a revenue driver, with a third of guests saying they would pay to be able to select their room rather than having it assigned by the hotel. Hotels now have a chance to drive incremental revenue not just by upselling higher room categories but also by monetizing room selection for the room category that was originally booked. Additionally, this is a great tool to reward guests, ensuring they book time and time again. Use room selection as part of your direct booking strategy, supporting a channel shift and reducing costs, as no OTA or party can offer this today. Our platform integrates seamlessly with leading, cloud-based PMS, ensuring real-time automation. This alleviates front desk staff from manual tasks, allowing them more time to interact with guests and offer a unique hospitality experience. With efficient onboarding and minimal setup disruption, we offer hospitality leaders an edge in this competitive market while providing an immediate impact on profitability. Empower your guests to personalize their stay by selecting and guaranteeing their own room and add-ons to make their stay extra special, while your hotel unlocks new revenue streams. Key features Intuitive room selection through a user-friendly platform and interactive floor plan Monetize on room level, with or without upgrade, to unlock untapped revenue streams Upsell specific products and services to enhance the guest experience and drive ancillary revenue Seamless guest communication embedded into your existing guest journey and tools, or sent specifically by our platform 2-way PMS integration to fully automate the booking and operational processes Interactive dashboard with insights and analytics on sales, revenue, conversion and more Efficient onboarding in record time with our simple, intuitive and user-friendly platform Designed and supported by a dedicated team of hospitality professionals Key benefits Enjoy incremental revenue and profitability Elevate guest satisfaction A unique selling proposition to drive more direct bookings that no OTA or third party can offer Streamline the arrival process and maximize operational efficiency
1 · Verified✓ By vendorUpdated 12 May 2026
2 · Integrations6Property Management System ✓3 · SolvesExpectMe is a unique room selection platform that unlocks…
4 · Best forEnterprise Hotel Brands & Global Chains · Regional or Mid-Size Hotel GroupsSells in 32 countries
5 · AIAI-nativeDeclared by vendor
6 · Adoption3 yrs in market3 named clients
✓ By vendor · updated 12 May 2026
IntegrationsProperty Management System ✓6SolvesExpectMe is a unique room selection platform that unlocks…
Best forEnterprise Hotel Brands & Global Chains · Regional or Mid-Size Hotel Groups
AIAI-native
Adoption3 yrs in market
2 · Integrations
Works with 6 systems
Does it work with your PMS?
✓Connects with OPERA 5 Property Management (PMS) — listed by the vendor.
Sign in to check against your saved tech stack automatically.Property Management System (PMS)6
OPERA 5 Property Management (PMS)Mews PMSApaleo Open PMSClock PMS++2 moreFeatures
11 features in 5 groups
Conversion Boosters Direct Booking1
Improved Booking Experience For Returning Guests At Hotel Group
Conversion Data Analytics and Reporting1
Performance Dashboard
Offers and Promotions1
Promote Specific Hotels Depending On Strategy
Personalization1
Custom Segment Messaging
Support Level7
24/7 Online SupportE-Training / Online TrainingDedicated Account manager and Implementation ManagerDedicated customer success managerDedicated onboarding specialistWebinars and courses+1
Specs and adoptionSpecs and pricing
DeploymentCloud
LanguagesEN
Pricing modelPer room per month with implementation fee
Free trialNo
Sales team3
In market since2023
Live properties and named clients3 named clients
Pricing details:
Our subscription fee €2.50 per room, per month (minimum fee of €135 per hotel, per month). A 10% discount is offered when paid annually.
A one-time implementation fee is €499 per hotel.
What's included?
- interactive floor plan design
- room selection (monetize each room) with seasonal pricing
- upsell rooms, products, and services
- create rich room descriptions and content (multi-lingual)
- send pre-arrival messages
- fully automated processes through 2-way integration with PMS
Contact ExpectMe
Roeland Verhamme✓ Verified by ExpectMe6 · Adoption
Who uses it
2023In market since
32Countries sold in
Dutchen · Point A Hotels · The Lux CollectiveLive properties and named clients
About the vendor
Other Direct Booking Conversion Tools
See all in Direct Booking Conversion Tools →
Immersive Booking Engineby Hotelyug · Direct Booking Conversion Tools
Integrations4
SolvesIncrease your direct bookings
AINo AI declared
Best forEnterprise Hotel Brands & Global Chains · Regional or Mid-Size Hotel Groups
Adoption2 yrs · 6 countries
Predictive Personalizationby The Hotels Network (Acquired by Lighthouse) · Direct Booking Conversion Tools
Integrations10
SolvesPredictive Personalization
AIAI information not provided
Best forRegional or Mid-Size Hotel Groups · Independent Hotels
Adoption11 yrs · 74 countries
Still deciding?
Compare direct booking conversion toolsPut this side by side with up to two alternatives.
✦ Ask AI ModeDoes ExpectMe - Direct Booking Conversion Tools work with OPERA 5 Property Management (PMS)? →How does ExpectMe - Direct Booking Conversion Tools compare to other direct booking conversion tools? →Is ExpectMe - Direct Booking Conversion Tools a good fit for enterprise Hotel Brands & Global Chains? →
ExpectMe✓ 2 products · Antwerp›Talk to an independent expertVendor-neutral advice from Voice of the Expert advisors.BookBook an expert
Technical specifications
Configurations
Implementing ExpectMe is simple and hotels onboard in record time with our simple and user-friendly intuitive user platform, offering step-by-step information and tutorials to complete your configuration and implementation process. Our team is just a call away to help you activate your hotel and invite guests to select their individual room.
Please also visit your PMS marketplace for specific instructions or contact support@expect-me.com for more information about PMS-specific requirements..
Scalability
ExpectMe's Direct Booking Conversion Tools offer exceptional scalability to accommodate the evolving needs of your business. Whether you're a small independent hotel or a large chain, our solution seamlessly scales alongside your operations. With flexible configurations and robust infrastructure, you can easily expand your usage as your business grows without experiencing any performance limitations. This scalability ensures that our tools remain a reliable and effective solution for increasing direct bookings across various business sizes and complexities.
Integration notes
Hotels have full control over their content,availability, inventory, and pricing with our 2-way integration to your cloud-based PMS. Real-time synchronization ensures up-to-date availability and instant booking processing. Bookings made through ExpectMe update the PMS reservation, including room assignment and adding notes for efficient operations.
FAQs
ExpectMe is a unique room selection platform specifically tailored to the hospitality industry. It allows hotel guests to select their specific room from an interactive floor plan inspired by personalized seat selection models in theatres and airplanes.
*Enjoy incremental revenue and profitability*
Monetize each individual room, with or without upgrade. Upsell specific products and services to drive ancillary revenue. Check the interactive dashboard for insights and analytics.
*Elevate guest satisfaction*
Let your guests be in control by offering an elevated experience they'll love: room selection and a smooth arrival experience. Seamless guest communication embedded into your existing guest journey.
*Maximize operational efficiency*
2-way integration with your PMS to fully automate the booking and operational processes. Free your staff from dealing with room moves, free upgrades, or time-consuming room allocation.
*Drive more direct bookings*
Provide room selection to your loyalty members or direct booking guests, ensuring they book time and time again. Use it as part of your direct booking strategy, supporting a channel shift away from OTA's.
Monetize each individual room, with or without upgrade. Upsell specific products and services to drive ancillary revenue. Check the interactive dashboard for insights and analytics.
*Elevate guest satisfaction*
Let your guests be in control by offering an elevated experience they'll love: room selection and a smooth arrival experience. Seamless guest communication embedded into your existing guest journey.
*Maximize operational efficiency*
2-way integration with your PMS to fully automate the booking and operational processes. Free your staff from dealing with room moves, free upgrades, or time-consuming room allocation.
*Drive more direct bookings*
Provide room selection to your loyalty members or direct booking guests, ensuring they book time and time again. Use it as part of your direct booking strategy, supporting a channel shift away from OTA's.
You can invite guests to select their room using your existing pre-stay messages, embedding a link to our platform. From their guest can:
• Start discovery by selecting the room features they are most interested in.
• Explore all available rooms on an interactive floor plan, navigating through different floors.
• Each room can have detailed descriptions, images, videos, etc.
• Once a guests makes their selection, the room is confirmed and guaranteed to them.
• Start discovery by selecting the room features they are most interested in.
• Explore all available rooms on an interactive floor plan, navigating through different floors.
• Each room can have detailed descriptions, images, videos, etc.
• Once a guests makes their selection, the room is confirmed and guaranteed to them.
ExpectMe allows hotels to:
• Charge a small room selection fee for rooms within the same category the guest initially booked.
• Present higher room categories for upselling opportunities.
• Offer additional products and services for guests to personalize their stay further.
• Customize pricing based on room categories, seasonality, and special events.
• Charge a small room selection fee for rooms within the same category the guest initially booked.
• Present higher room categories for upselling opportunities.
• Offer additional products and services for guests to personalize their stay further.
• Customize pricing based on room categories, seasonality, and special events.
ExpectMe’s core focus is on creating a fully automated process and remove manual tasks. The 2-way integration with cloud-based PMS systems provides:
*Real-time availability on individual room level*
We read the availability for each individual room straight from the PMS and provide real-time synchronization. You assign a room to a guest yourself? Put a room out-of-order? We will pick it up immediately and block that room for selection through our platform.
*Fully automated booking process*
Whenever a guest selects their room on Expect Me, we will send them a booking confirmation automatically. We will also immediately make updates in the PMS: we assign the room and put additional comments for your information, straight on the reservation itself. No manual processes are required.
*Guest bills automatically updated*
Similarly, we post any additional fees directly on the guest room bill in the PMS. That is for any room selection, upselling or additional products and services the guest has booked. Again, no manual processes are required and the guest will pay upon departure directly to the hotel.
*Real-time availability on individual room level*
We read the availability for each individual room straight from the PMS and provide real-time synchronization. You assign a room to a guest yourself? Put a room out-of-order? We will pick it up immediately and block that room for selection through our platform.
*Fully automated booking process*
Whenever a guest selects their room on Expect Me, we will send them a booking confirmation automatically. We will also immediately make updates in the PMS: we assign the room and put additional comments for your information, straight on the reservation itself. No manual processes are required.
*Guest bills automatically updated*
Similarly, we post any additional fees directly on the guest room bill in the PMS. That is for any room selection, upselling or additional products and services the guest has booked. Again, no manual processes are required and the guest will pay upon departure directly to the hotel.
Yes, hotels have full control over various aspects of the platform such as:
• Incorporate guest communication into your existing tools, no need to replace any communication processes.
• Add a dedicated welcome message in your brand language, supported by a hotel picture.
• Content for each room can be fully customized with descriptions in rich text, pictures, videos, virtual tours, and more.
• Visualize your content in multiple languages
• Customize pricing based on room categories, seasonality, and special events.
• Incorporate guest communication into your existing tools, no need to replace any communication processes.
• Add a dedicated welcome message in your brand language, supported by a hotel picture.
• Content for each room can be fully customized with descriptions in rich text, pictures, videos, virtual tours, and more.
• Visualize your content in multiple languages
• Customize pricing based on room categories, seasonality, and special events.
Yes, ExpectMe is designed to be highly responsive across different devices and screen sizes, ensuring a smooth user experience on both desktop and mobile.
ExpectMe is founded by a dedicated team of hospitality professionals and technology experts. With our background in Operations, Front Office, and Revenue Management, we understand your challenges and opportunities.
Videos and files
More details
IndustryHospitality
Product websiteVisit website ↗
Voice of the Expert
Book a call with an independent advisor who knows this product.
Angie LaciaHotel distribution optimization expert