Overview

Launch year

2026

Compatible integrations

3

Last updated

15 Sep 2026

Description

Casa Layer is the guest identity layer for hospitality. Guest information today is fragmented across PMS, booking engines, POS, spa, table-booking and related systems. Casa Layer resolves those records into one Master Profile per guest, so hotel teams and AI agents can work from reliable guest context for recognition, service and personalisation.

It is built for independent hotels, hotel groups and multi-property operators. Casa Layer sits under the stack already in place rather than replacing the PMS or adding another operational suite. Hotels connect their existing systems; Casa Layer matches and merges guest records using signals such as name, email, phone and loyalty identifiers.

The Master Profile is then available to CRMs, guest apps, internal tools and AI agents from one place, so each consumer does not need its own bespoke integration into every source system.

Details

Infrastructure detailsCloud

Support languagesEN

CategoryBusiness intelligence

SubcategoryCustomer Data Platform (CDP)

Integrations

Other vendors can connect in two directions.

Sources (systems that send guest data into Casa Layer): the product needs a documented API (REST or GraphQL) that can expose guest profiles and relevant stay or transaction events. The hotel issues and can revoke the credentials Casa Layer uses. On first connection Casa Layer runs a historical backfill, then keeps the Master Profile in sync as new data arrives. A first connection typically takes about three weeks from the hotel’s go-ahead. Where no connector exists yet, a custom connector can be scoped if the API is available.

Consumers (CRMs, guest apps, internal tools, AI agents that read the Master Profile): consume Casa Layer’s open REST API, or connect an agent over the MCP server, so each consumer does not need a bespoke integration into every source system. Access is scoped per system under credentials the hotel controls. Live connections today are read-only; write access is being built and stays off in a system until the hotel switches it on there.

Full catalogue and status (connected / ready to build / roadmap): https://casa-layer.com/integrations

IndustryHospitality

This solution is suitable for:Alternative Accomodation, Casino & Integrated Resort Operators, Conference Centers & Event Spaces, Enterprise Hotel Brands & Global Chains, Hostels & Budget Accommodations, Hotel Management Companies / 3rd Party Operators, Independent Hotels, Regional or Mid-Size Hotel Groups, Restaurants, Cafes & F&B Outlets, Serviced Apartments & Extended-Stay Properties, Small Hotel Chains & Collections, Spa, Wellness & Leisure Facilities

Product features

Customer Data Unification

Centralized Data Warehouse

Create Unlimited Number Of Lists

Customer Profiling

Data Deduplication

Deterministic Matching (match customers when there is some explicit identifier)

Guest Profile Enrichment

Guest Profiles

Hard Profile Merging (combine profiles into a single profile record)

Probabilistic Matching (merging of records high likelihood it is same user)

Secured Data Protection

Segmented Messaging (Reservation Type, Demographics)

Soft Profile Merging (keep original records entries)

Data Analytics and Reporting CDP

Data Cleansing, Transformation and Enrichment

Management and Optimization CDP

Automated Data Gathering And Integration

Centralized Multi-Hotel/Multi-Brand Solution

Centralized User And Role Management

Multi-Property Management

Real Time Data Collection

Unlimited Users

Support Level

Integrations

Filter:

Clear filter

Reva Hospitality

Partially verified

Vendor: Reva HospitalityCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

Apaleo Open PMS

Partially verified

Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Mews PMS

Unverified

Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

Casa Layer is a cloud SaaS product. There is no on-premise install and no hotel operating-system requirement for core use.

Production data is hosted in AWS Europe (London, eu-west-2). Hotels and vendors integrate over HTTPS APIs. Source systems need a documented API (REST or GraphQL) and credentials the hotel issues and can revoke. Consumers of the Master Profile use Casa Layer’s open REST API; AI agents can also connect over the MCP server.

No particular desktop or mobile OS is required beyond a modern browser for operator access. Connector readiness and status for named systems are listed at https://casa-layer.com/integrations. Custom connectors are scoped when a system has an API but is not yet in the catalogue.

Configurations

Onboarding connects the hotel’s existing systems (PMS, booking engine, POS, spa, table-booking and related sources) under scoped credentials the hotel grants and can revoke. Casa Layer does not replace those systems.

On first connection, historical guest and stay data is imported through a backfill so day one is not a blank slate. After that, new reservations and transactions sync into the Master Profile as they arrive. Identity matching and merging run across connected sources; edge cases can be reviewed where records do not resolve cleanly.

A first connection typically takes about three weeks from the hotel’s go-ahead. Live connections today are read-only. Write access is being built and stays off in a system until the hotel switches it on there.

Scalability

Casa Layer is built for independent hotels and multi-property groups. It runs as a cloud guest identity layer under the stack already in place, so scaling does not mean ripping out the PMS or adding another operational suite.

For groups, the aim is one Master Profile the team, CRM, guest app and AI agents can share across properties and systems, instead of a separate guest record per silo. Capacity scales with connected systems and guest volume in the cloud environment rather than per-property server installs.

Consumers read the same Master Profile through the open REST API or MCP server, so adding another app or agent does not require a new bespoke integration into every source system.

Fee structure

Per room per month with implementation fee

Offers free trial

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FAQs

What is Casa Layer?

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