Product Casa Layer
Casa Layer
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UnverifiedCasa Layer
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By Casa Layer
UnverifiedOverview
Description
Casa Layer is a guest data infrastructure platform for hospitality, designed to unify fragmented guest information across PMS, booking engines, POS, spa, table-booking and CRM systems into a single, continuously updated Master Profile. This enables hotel teams and AI agents to access reliable guest context for better recognition, service and personalization.
Ideal for independent hotels, hotel groups and multi-property operators, Casa Layer works as an independent layer across an existing technology stack rather than replacing core systems. Implementation involves integrating the hotel’s existing systems, with Casa Layer handling data matching and merging using signals such as names, emails, phone numbers, loyalty IDs and behavioral data.
The platform provides access through an open REST API and MCP server, allowing the Master Profile to serve CRMs, guest applications, internal systems and AI agents without requiring bespoke integrations for each consumer.
Details
Infrastructure detailsCloud
Support languagesEN
CategoryBusiness intelligence
SubcategoryCustomer Data Platform (CDP)
IndustryHospitality
Product features
Customer Data Unification
Data Analytics and Reporting CDP
Data Cleansing, Transformation and Enrichment
Management and Optimization CDP
Support Level
Integrations
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Technical specifications
Specifications
Configurations
Casa Layer’s onboarding connects the hotel’s existing PMS, booking engine, POS, spa, table-booking and CRM systems to create a unified Master Profile for every guest. Historical guest data is imported through a backfill, while new reservations and transactions are continuously synchronized. Casa Layer handles identity matching and merging, with confidence scoring and manual review for edge cases. The platform operates independently of the hotel’s existing technology stack, with controlled access and no need to replace core systems.
Scalability
Casa Layer is designed to scale with hotel operations, supporting both independent properties and multi-property groups. Its cloud-based guest data layer connects existing PMS, booking, POS, spa and other systems without requiring system replacement. The platform provides a unified Master Profile that can be accessed by teams, CRMs, guest applications and AI agents through REST API and MCP. For multi-property groups, Casa Layer supports cross-property guest identity, unlimited guest profiles and scalable system integrations.
Fee structure
Monthly Flat Fee
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