The whole hotel tech market, mapped.
12 domains and 135 subcategories, every product described the same way.
Business intelligence
8 subcategoriesReputation Management32 vendors · 32 productsCustomer Data Platform (CDP)19 vendors · 19 productsBusiness Intelligence Tools (BI)60 vendors · 70 productsCustomer experience diagnostics4 vendors · 4 productsFinancial planning and reporting8 vendors · 9 productsCompetitive Benchmarking7 vendors · 7 productsMarket Intelligence Tools13 vendors · 14 productsRate Shopping Tools26 vendors · 27 products
Commercial and distribution
17 subcategoriesGroup and Events RFP Tool14 vendors · 16 productsChannel Manager84 vendors · 85 productsCentral Reservation System (CRS)21 vendors · 22 productsRevenue Management System (RMS)69 vendors · 72 productsCorporate RFP sourcing3 vendors · 3 productsDistribution Brand Protection3 vendors · 3 productsAI visibility and conversion intelligence4 vendors · 4 productsGroup Sales management5 vendors · 5 productsDirect Booking Conversion Tools18 vendors · 20 productsUpselling Solutions13 vendors · 18 productsAncillary Merchandising13 vendors · 13 productsWebsite Widgets3 vendors · 3 productsBooking Engine (IBE)124 vendors · 126 productsMapping Platforms3 vendors · 5 productsMarketing Platform32 vendors · 40 productsContent Management System (CMS)11 vendors · 11 productsConnectivity / Integration Platforms22 vendors · 24 products
Hospitality operations
21 subcategoriesE-Learning and Compliance14 vendors · 14 productsHuman Resource Management / HR Solutions15 vendors · 16 productsFinancial crime prevention and compliance1 vendors · 1 productsHotel Contactless Solutions46 vendors · 51 productsDigital workplace and employee engagement platforms5 vendors · 5 productsEvent Management7 vendors · 8 productsCasino operations software1 vendors · 1 productsFacility management software2 vendors · 2 productsBack Office Operations Software24 vendors · 25 productsFF&E procurement solutions1 vendors · 1 productsRFID & Asset Tracking for Hospitality3 vendors · 3 productsWorkforce management solutions16 vendors · 17 productsBack Office Collaboration Hotel Tools76 vendors · 79 productsRestaurant Solution4 vendors · 6 productsSales and catering platform15 vendors · 17 productsHotel credit card authorization and validation0 vendors · 0 productsProperty Management System (PMS)128 vendors · 137 productsE-registration and identity verification18 vendors · 19 productsSpa / Golf / Resort / Club management software36 vendors · 37 productsHospitality Procurement Software15 vendors · 16 productsWebsite Solutions32 vendors · 32 products
Guest and traveler tech
17 subcategoriesMobile ordering technology20 vendors · 20 productsGift Voucher Technology17 vendors · 18 productsHelpdesk Ticketing Software2 vendors · 2 productsCustomer Loyalty Software19 vendors · 19 productsCustomer Communication25 vendors · 27 productsHotel communication omni channel chatbots28 vendors · 31 productsCustomer Relationship Management System (CRM)59 vendors · 61 productsGuest stay and journey management platforms78 vendors · 81 productsWebsite chatbots29 vendors · 29 productsGuest feedback and surveys2 vendors · 2 productsDigital concierge solutions27 vendors · 29 productsDigital compendium and directories7 vendors · 7 productsInsurance technology3 vendors · 3 productsIn-room tablets7 vendors · 7 productsSelf service kiosks27 vendors · 29 productsHotel online check-In/check-out solutions38 vendors · 41 productse-SIM and roaming services2 vendors · 2 products
In room tech
5 subcategoriesInformation communication technology
14 subcategoriesGuest Room Management System (GRMS)8 vendors · 10 productsAccess Control And Door Lock Tech36 vendors · 50 productsVideo surveillance and security management platforms0 vendors · 0 productsTelephone Systems / PBX28 vendors · 32 productsNetwork & WIFI28 vendors · 30 productsBuilding operation systems4 vendors · 4 productsEnterprise technology management1 vendors · 1 productsCall accounting software9 vendors · 9 productsData backup and cloud storage solutions for hospitality2 vendors · 2 productsIoT and smart environmental sensors5 vendors · 5 productsSecurity and surveillance solutions2 vendors · 2 productsDigital signage solutions22 vendors · 22 productsEnergy Management8 vendors · 8 productsDocument Management System (DMS)1 vendors · 1 products
Finance and payments
12 subcategoriesCrypto Payment Platforms4 vendors · 4 productsVirtual Card and Billing Platforms5 vendors · 6 productsFinancial Accounting37 vendors · 38 productsRisk and fraud management software3 vendors · 3 productsFinancial operations and accounts payable automation platforms4 vendors · 4 productsReal estate fintech / PropTech1 vendors · 1 productsOffline and physical payments16 vendors · 20 productsB2B payment and e-invoicing solutions13 vendors · 13 productsCommission payment solutions1 vendors · 2 productsCashless payment solutions4 vendors · 4 productsVirtual card processing/OTA reconciliation5 vendors · 5 productsEcommerce payment platforms47 vendors · 48 products
Robotics, AI and automation
5 subcategoriesHospitality services
4 subcategoriesRestaurant technology
18 subcategoriesF&B Performance Benchmarking3 vendors · 3 productsProcurement analytics and benchmarking1 vendors · 1 productsFood safety and allergen management technology1 vendors · 1 productsDigital menus and content management0 vendors · 0 productsFood Costing Software6 vendors · 6 productsRestaurant HR Tools5 vendors · 6 productsKitchen Display System15 vendors · 16 productsRestaurant Task Management Tools1 vendors · 1 productsFood Safety Technology3 vendors · 4 productsTime And Attendance Systems1 vendors · 1 productsRestaurant Customer Relationship Management (CRM)13 vendors · 13 productsRestaurant Reservation Software23 vendors · 23 productsRestaurant Revenue Management5 vendors · 5 productsRestaurant Accounting Software1 vendors · 1 productsRestaurant Management Software & POS151 vendors · 168 productsContactless Solutions Restaurants34 vendors · 40 productsOnline Food Ordering Systems10 vendors · 10 productsDelivery App Consolidation6 vendors · 6 products
Short term/vacation rental solutions
7 subcategoriesHousekeeping and operations software2 vendors · 2 productsShort stay/Vacation rental revenue management1 vendors · 1 productsGuest screening technology2 vendors · 3 productsOwner relationship solutions2 vendors · 2 productsShort Stay/Vacation Rental Online Check-in4 vendors · 4 productsShort Stay/Vacation Rental Property Management System58 vendors · 58 productsShort stay/Vacation rental market intelligence3 vendors · 3 products
Sustainability
7 subcategoriesWaste management solutions3 vendors · 3 productsWater conservation solutions1 vendors · 1 productsESG (Environmental, Social, and Governance) reporting10 vendors · 10 productsEV Charging software3 vendors · 3 productsWater intelligence solution1 vendors · 2 productsCarbon Offsetting2 vendors · 2 productsCarbon Footprint4 vendors · 4 products