Product H2O Engage (CRM)
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H2O Engage (CRM)

By H2O Hospitality
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Turn Data into Decision and Value

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Leanne Cho
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Overview

Launch year

2024

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Compatible integrations

9

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Last Updated

13 Jun 2025

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Description

Transform guest relationships with Smart Engage (CRM). Leverage data to personalize experiences, boost loyalty, and drive repeat bookings seamlessly across every touchpoint.


H2O Smart Engage (CRM)is tailored to enhance the guest experience by collecting journey-specific data and leveraging it through a hospitality focused CRM system.


Core Features

Data Management, Guest Insight, Analytics and Reporting, Message Center


Enhance profit margins through strategic engagement

Increase per Capita, Boost Revenue, Guest Retention, Conver to Direct Booking

Details

Infrastructure detailsCloud
Support languagesENAR
CategoryBusiness intelligence
SubcategoryCustomer Data Platform (CDP)
Integrations

PMS, POS, Revenue Management and others

IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Independent hotels, Resort properties, Serviced apartments and extended-stay properties, Hospitality management companies

Screenshots, videos and other resources

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H2O Smart Engage (CRM)

    Product features

    Customer Data Unification

    Centralized Data Warehouse
    Customer Profiling
    Data Deduplication
    Deterministic Matching (match customers when there is some explicit identifier)
    Guest Profile Enrichment
    Guest Profiles
    Hard Profile Merging (combine profiles into a single profile record)
    Probabilistic Matching (merging of records high likelihood it is same user)
    Secured Data Protection
    Segmented Messaging (Reservation Type, Demographics)
    Soft Profile Merging (keep original records entries)

    Data Analytics and Reporting CDP

    Analytics Measurement & AB Testing ( Google Analytics, etc)
    Business intelligence And Analytics
    Campaign Analytics
    CRM Module
    Dashboarding And Data Visualization
    Data Access with Expert Options
    Data Analysis And Reporting
    Email/Marketing Automation (MailChimp, Sendgrid, Salesforce Marketing Cloud, etc)
    Google Review Partner
    Guest Feedback Management
    Hotel Facilities Integrations
    Loyalty Program Management
    Marketing Dashboard
    Payments Integrations
    POS Integration
    TripAdvisor Review Collection Partner

    Data Cleansing, Transformation and Enrichment

    Address Validation (whether or not the address on record is still an active)
    Customer Lifetime Value (CLV) Prediction
    Demographic Enrichment (age, gender, he number of kids, occupation, etc)
    Discount Sensitivity
    Financial Data Enrichment (credit card utilization, etc)
    Household Clustering
    Lifestyle and Interest Data enrichment (interest in sports, video games, movies, etc)
    Predictive Segmentation (Lookalike Modeling)
    Propensity Models (Likelihood to visit, convert, purchase, churn, open, etc)
    Purchase Behavior Enrichment (affinity to purchase in specific channels, etc)
    Recommendation Predictive Model (Content or Product affinity, next best action, etc)

    Management and Optimization CDP

    Automated Data Gathering And Integration
    Automated Pre-Stay Emails
    Centralized Multi-Hotel/Multi-Brand Solution
    Centralized User And Role Management
    Corporate Login (Portal)
    Emailing Automation (Pre and Post Stay)
    Multi-Lingual
    Multi-Property Management
    Real Time Data Collection

    Support Level

    Local / Regional Support in Middle East and Africa
    Office Hours Online Support
    Chat
    E-Training / Online Training
    Dedicated Account manager and Implementation Manager
    Dedicated customer success manager
    Dedicated onboarding specialist
    Self service onboarding tool

    Integrations

    Filter:

    Clear filter
    product-image

    OPERA Cloud Property Management (PMS)

    verifiedVendor verified
    Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    OPERA 5 Property Management (PMS)

    verifiedVendor verified
    Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

    AI Powered

    product-image

    Contactless Check-In

    verifiedVendor verified
    Vendor: Canary TechnologiesCategory: Guest and traveler techSubcategory: Hotel online check-In/check-out solutions
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    Restaurant POS

    partially_perifiedPartially verified
    Vendor: PosistCategory: Hospitality operationsSubcategory: Restaurant Solution
    product-image

    Hotel Loyalty Management System

    partially_perifiedPartially verified
    Vendor: Pelican TechnologiesCategory: Guest and traveler techSubcategory: Customer Loyalty Software
    product-image

    Property Management System (PMS)

    unverifiedUnverified
    Vendor: Busy RoomsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Contactless Concierge Solution

    unverifiedUnverified
    Vendor: SmartvelCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms
    product-image

    Revenue Management System (RMS)

    unverifiedUnverified
    Vendor: Busy RoomsCategory: Commercial and distributionSubcategory: Revenue Management System (RMS)
    product-image

    Hotel Payment Services

    unverifiedUnverified
    Vendor: HotelspiderCategory: Finance and paymentsSubcategory: Ecommerce payment platforms

    Technical specifications

    Specifications

    H2O Smart Engage is a Hospitality specialized CRM designed only for the industry, supporting all modern browsers and requiring no hardware installation.

    • Platform: Web-based SaaS, accessible via secure login
    • Compatibility: Chrome, Safari, Edge, Firefox
    • Operating Systems: Works across iOS, Android, Windows, macOS
    • Security:
    • - HTTPS encryption
    • - GDPR & LGPD compliant
    • - Hosted on secure cloud infrastructure (AWS)
    • Data Management: Real-time sync via API; configurable data retention policies
    • Localization: Multilingual templates and guest-facing communication
    Configurations

    We provide end-to-end support from setup to go-live, ensuring a smooth onboarding experience tailored to each hotel.

    Requirements from Hotel:

    • PMS and POS access credentials
    • Branding assets and tone of voice for communications
    • Guest segmentation preferences
    • Staff roles for access control
    • and more
    Scalability

    Smart Engage is designed to scale across hotel groups and multiple geographies, with minimal disruption and consistent brand control.

    • Multi-property Support: Single dashboard for managing all properties
    • Role-based Access: Admins can assign different access levels per property or team
    • Template Library: Centralized campaign management with property-specific customization
    • Guest Segmentation: Scales across large datasets and supports millions of profiles
    • Global Rollout Ready: Supports localized campaigns by region, language, and segment

    Fee structure

    Monthly Flat Fee
    Offers free trial
    Pricing:

    H2O Smart Engage In is available in three pricing tiers to suit different operational needs:

    • Basic
    • Advanced
    • Premium


    For detailed pricing information and feature breakdown, please contact us at Sales@h2ohospitality.io.

    Buyers

    FAQs