Integrations

Technical specifications

Advisor

Advisory Services

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Ralph Melis

Hotel and travel distribution technology

About Ralph Melis

Overview

Launch year

2015

Compatible integrations

Description

Mobile Guest Journey

Less friction and more control for unlimited hospitality with style.

Pre Stay

The time after booking and before actually arriving at the hotel is underutilized but has a lot of potential

Booking confirmation

Via booking confirmation e-mail guest is guided to next steps.

Check-in and registration

Convenient with interface to various systems and options for keyless entry, kiosks, or reception.

Information about hotel

Easy way to provide valuable information about hotel services, loyality program, travel/parking suggestions…

Stay

WIFI Login

Automated WiFi login for registered users/loyalty members, splash page for timely information.

Keyless entry – card dispenser

Provide optional ways for a frictionless check-in process with reduced physical touchpoints.

Mobile Concierge – Add on Revenue

Additional offers, promotions, suggested activities, videos, events, 3rd party offers (e.g. for tours), promotion for affiliates.

Chatbot

Optional chatbot integration possible.

Interfaces

The Mobile App communicates via various interfaces with PMS, POS, Spa, Shop, GRMS, Housekeeping,..

Messages

Messaging between guests and hotel for enhanced and simplified communication.

Housekeeping / Tracking

Integration of housekeeping or activity tracking systems for guaranteed service delivery/fulfillment.

Remote control, EPG, Netflix, SIP Phone

Empower guests to use their device as remote control, for EPG, stream Netflix, room control, phone…

Post stay

Check-out

Provide easy, fast and comfortable way to check-out and get invoices.

Guest Satisfaction Survey

Get valuable direct feedback from the guest, engage them to write a review regarding their stay.

Comprehensive Integrations

PMS, POS, Spa, Housekeeping, Task Management, GRMS

Details

Infrastructure detailsStand-alone, Multi-Property

Support languagesENAR

CategoryGuest and traveler tech

SubcategoryGuest stay and journey management platforms

Integrations

IndustryHospitality

This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Vacation rental and short stay rental management companies, Hospitality management companies, Asset management companies, Conference centers and event spaces, Restaurants, cafes and retail

Screenshots, videos and other resources

Guest Journey

Product features

Contactless Solutions General

Alerts and Notifications

Content Management System (CMS)

Customise With Brand Identity (Font, Logo, Colors and Images)

Integrated Payment Gateway

Interactive Content

Lobby Kiosk

Marketing Communications Opt-in

Mobile Access On Any Device

Multi-Currency Support

Multi-Lingual

Multi-Property Management

No Download Required

Pre-arrival Upselling And Upgrades

Sales and Events Management Module

Web Based (Appless)

Guest Communication

Digital Concierge

Analytics Dashboard

Mobile App

Chatbot Provides Contextual Support Via Relevant Details

General GSO

Book a restaurant table

Chat With Front Desk

Check-In Upselling

Easy Room Selection

Guest App Or Web Portal Module

Guest Feedback Module (Comment Cards/Reviews)

Guest Messages and Notifications

Guest Requests

In-Room Dining Ordering

Keyless Entry

Mobile Optimized/Responsive

Multi-Lingual (Guest Facing)

Remote Check-in

Room control (lights, temperature, sound)

TV & Room Controls

Web Based (Appless)

Additional in-room amenities ordering

Digital hotel compendium

Laundry Collection

Facilities booking

Digital Concierge

Maintenance Requests

Chatbot functionality

FAQ Responses (Canned Responses)

Easy adding of new commands

Request for service and amenities

Security And Compliance Contactless Solutions

Network Security

GDPR Compliant

Guest facing experience optimization

Personalized recommendations

Pre-Arrival Emails

Multi-Currency Support

Branding And Customization GSO

Customizable Branded Interface

Content Creation

Management and Optimization GSO

PMS Integration

Check-in and Check-out

Access Management (Cloud Based)

Access Management (Server Based)

Check-In Upselling

Check-Out Time Integration with PMS

Collect Deposits

Document And Passport Scanning

Door Lock Integration

Door Lock Upgrade Kit

Easy Room Selection

Flexible Hardware Options (iPad, PC, Tablet)

Guests Can Create Multiple Key Cards

ID Verification

Keyless Entry

Pre-Registration Information Collection

Registration Card E-signature

Remote Checkin

Self Service Check-In

Self Service Check-Out

Supports OTA Reservations

Terms And Conditions Signing

Connection with government systems for guest registration details

Food and Beverage ordering

Contactless Ordering

Customizable Branded Interface

Digital Menus

Menu Management

Multi-Menu Ordering

Price Management System

Advanced Ordering

Support Level

Local / Regional Support in Middle East and Africa

24/7 Online Support

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Integrations

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OPERA 5 Property Management (PMS)

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Stayntouch Hotel PMS

Vendor verified

Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Stayntouch Hotel Kiosk

Vendor verified

Vendor: StayntouchCategory: Hospitality operationsSubcategory: Hotel Contactless Solutions

OPERA Cloud Property Management (PMS)

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Oracle Hospitality Integration Platform ( OHIP )

Vendor verified

Vendor: Oracle HospitalityCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms

Infor HMS (Hospitality Management Solution)

Vendor verified

Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Chatbot

Vendor verified

Vendor: HotelwayCategory: Guest and traveler techSubcategory: Website chatbots

Mobile Concierge

Vendor verified

Vendor: IRISCategory: Guest and traveler techSubcategory: Digital concierge solutions

GuestChat

Vendor verified

Vendor: GuestChatCategory: Guest and traveler techSubcategory: Website chatbots

AI Powered

360° - CRM & Central Data Platform

Vendor verified

Vendor: dailypointCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

hotelkit Collaboration

Vendor verified

Vendor: hotelkitCategory: Hospitality operationsSubcategory: Back Office Collaboration Hotel Tools

OPERA 5 Property Management (PMS)

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

WiFi Portal

Partially verified

Vendor: HotelinkingCategory: In room techSubcategory: Guest Internet

Restaurant Website Ordering

Partially verified

Vendor: PosistCategory: Hospitality operationsSubcategory: Website Solutions

Guest messaging

Partially verified

Vendor: GuestTouchCategory: Guest and traveler techSubcategory: Hotel communication omni channel chatbots

Messaging

Partially verified

Vendor: MonsciergeCategory: Guest and traveler techSubcategory: Customer Communication

Restaurant POS

Partially verified

Vendor: PosistCategory: Hospitality operationsSubcategory: Restaurant Solution

protel Air cloud PMS

Partially verified

Vendor: XN Protel SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Web Virtual Concierge

Unverified

Vendor: WebBookingProCategory: Hospitality operationsSubcategory: Hotel Contactless Solutions

Online Payments

Unverified

Vendor: Total ProcessingCategory: Finance and paymentsSubcategory: Ecommerce payment platforms

Self-Serve & Kiosks

Unverified

Vendor: PointoneCategory: Restaurant technologySubcategory: Contactless Solutions Restaurants

Content Management System (CMS)

Unverified

Vendor: Busy RoomsCategory: Commercial and distributionSubcategory: Content Management System (CMS)

Property Management System (PMS)

Unverified

Vendor: Busy RoomsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Task Management System

Unverified

Vendor: WebBookingProCategory: Hospitality operationsSubcategory: Back Office Collaboration Hotel Tools

Easy Check-In

Unverified

Vendor: VEGA ITCategory: Guest and traveler techSubcategory: Hotel online check-In/check-out solutions

Hotel Check-In Kiosks

Unverified

Vendor: OleaCategory: Guest and traveler techSubcategory: Self service kiosks

Touchless Mobile Check-in

Unverified

Vendor: Instio PlatformCategory: Guest and traveler techSubcategory: Hotel online check-In/check-out solutions

Mobile - Web Check-In Solutions

Unverified

Vendor: Opentec SystemsCategory: Guest and traveler techSubcategory: Hotel online check-In/check-out solutions

Customer QR Ordering

Unverified

Vendor: Newbridge SoftwareCategory: Restaurant technologySubcategory: Contactless Solutions Restaurants

Room Service ordering

Unverified

Vendor: HotelwayCategory: Guest and traveler techSubcategory: Mobile ordering technology

Keyless Entry Systems

Unverified

Vendor: CheckInnCategory: Information communication technologySubcategory: Access Control And Door Lock Tech

Mobile Access and Keyless Solution

Unverified

Vendor: Assa AbloyCategory: Information communication technologySubcategory: Access Control And Door Lock Tech

Visionline Access Management

Unverified

Vendor: Assa AbloyCategory: Information communication technologySubcategory: Access Control And Door Lock Tech

HotelKey

Unverified

Vendor: HotelKeyCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Mews PMS

Unverified

Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Amadeus Guest Management

Unverified

Vendor: AmadeusCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Lokalee

Partially verified

Vendor: LokaleeCategory: Commercial and distributionSubcategory: Ancillary Merchandising

Technical specifications

Specifications

Configurations

The onboarding process for ONEapp™ is meticulously designed to ensure a seamless integration for our clients. Upon engagement, our dedicated team collaborates closely with clients to understand their specific needs and requirements. We provide comprehensive training sessions tailored to the functionalities of ONEapp™, ensuring all stakeholders are proficient in utilizing the platform effectively. Our technical experts handle the integration process seamlessly, minimizing disruption to daily operations and ensuring a swift and successful implementation for our clients.

Scalability

Scalability is a fundamental aspect of ONEapp™, allowing it to adapt seamlessly to the evolving needs of hospitality businesses. Whether it's a single independent hotel or a large hotel chain, ONEapp™ effortlessly scales to meet varying demands and expansion requirements. Our flexible architecture ensures smooth integration with existing systems, enabling effortless scaling without compromising performance or guest satisfaction. With ONEapp™, clients can confidently pursue growth initiatives, knowing that our solution will adapt and support their evolving business needs every step of the way.

Fee structure

Per room per month with implementation fee

Pricing:

The pricing model for ONEapp™ is designed to offer flexibility and value to our clients. We understand that each hospitality business has unique needs and requirements, which is why we offer customizable pricing plans based on factors such as the scale of operations and desired features. Our transparent pricing structure ensures affordability and transparency, allowing clients to choose the plan that best aligns with their budget and objectives. With ONEapp™, clients can expect a cost-effective solution that delivers tangible results and drives guest satisfaction.

Buyers

FAQs

ONEapp™