Product Arela Copilot
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Arela Copilot

By ARELA AI
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AI Native

A Hotelier's Intelligent Assistant

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Aaron PhilipFounder, CEO
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Overview

Launch year

2025

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Compatible integrations

0

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Last Updated

16 Jul 2025

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Description

The Arela Copilot is an intelligent AI assistant that sits at the heart of your operations layered as a natural language interface over your PMS. From automating multi-step processes through simple prompts, to managing guest preferences and scheduling amenities, it works with minimal yet ‘just-enough’ so that your team can focus on what truly matters, interacting with your guests.

Details

Infrastructure detailsStand-alone
Support languagesEN
CategoryRobotics, AI and automation
SubcategoryAI Agents
Integrations

The Arela Copilot works with API's so as long as you have an API that supports our functionality we're able to integrate.

IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Hospitality management companies, Asset management companies

Screenshots, videos and other resources

Product features

Log tasks

Users can enter tasks in shorthand or broken text
CoPilot automatically creates and classifies tasks by department
AI Native
No formatting required; understands natural language input
AI Native

Log preferences and feedback

Fast, effortless guest preference and feedback logging
Automatically assigns the right department and clear descriptions
AI Native
Converts frontline observations into structured, actionable knowledge
AI Native

Context enrichment

Surfaces the most relevant guest information at the right moment
AI Native
Tracks preferences or feedback across guest stays

Chain of thought

Understands implications of tasks and feedback entries
AI Native
Suggests logging preferences based on task patterns
AI Native
Recommends corrective actions based on feedback
AI Native
Connects sequences of small actions into cohesive processes
AI Native
Mirrors how seasoned hoteliers think; provides contextual recommendations
AI Native

Human in the loop (Agentic AI framework)

Designed to work with and think like hoteliers
AI Native
Handles complex, multi-step workflows (e.g., room moves, upgrades, payments, check-ins/check-outs)
AI Native
Minimal user interference required
Role-based abstraction and approval handling built-in
Supports escalations and decision-making directly in CoPilot
Can handle parallel processes with user check-ins as needed

Support Level

Office Hours Online Support

Integrations

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Technical specifications

Specifications

The Arela Copilot is API-first. As long as a vendor system exposes the necessary endpoints, we can integrate and work our magic. Where APIs are limited, we're open to working with vendors to develop custom connectors.

Configurations

We are currently engaging with selected hospitality partners through 6-month research-based collaborations. These partnerships allow us to work closely with your team to identify critical workflows, assess system capabilities, and co-develop tailored solutions aligned with your operational needs.


What We Require from You


  • Access to team members with operational knowledge available for up to one hour per week
  • Participation 1 focused workshop every 2 weeks to review developments, map key workflows and identify high-impact use cases
  • Access to existing process documentation, where available


What You Can Expect from Us


  • Comprehensive mapping of your operational workflows and service touchpoints
  • Evaluation of your system environment to understand integration potential and limitations
  • Development of tailored copilot modules based on your team’s input and identified needs
  • Ongoing collaboration and technical support throughout implementation


Estimated Timeline


  • Weeks 1–4: Onboarding, discovery, and system review
  • Weeks 5–10: Workflow design, prototype development, and early-stage integration
  • Months 3–6: Testing, refinement, and deployment of pilot features
Scalability

Currently we're focusing on Front Office and House Keeping. As we expand we aim to develop this into an application used by every member of staff in every department.

Fee structure

Price Per User
Offers free trial
Pricing:

Our pricing starts at USD 750/month, which includes up to 30 users. For larger teams, additional users can be added at USD 25 per user per month. This flexible model scales with your operations, ensuring affordability for smaller properties while accommodating the needs of larger hotel groups.

Buyers

FAQs

What is the Arela Copilot?

The Arela CoPilot is an intelligent AI assistant that sits at the heart of your operations layered as a natural language interface over your PMS. It allows staff to execute anything from simple feedback/preference documentation to complex multi-step workflows using simple prompts in just seconds.

What makes it unique?

The Arela Copilot isn't just another AI chatbot. It is built to support modular integration, meaning it can execute as well. It it thinks, learns and enables hoteliers to deliver exceptional service every time with 'just-enough' manual oversight.

How does it work?

Simply type natural language prompts like "Move Mr. Smith to a higher floor" or "Note that Ms. Jones prefers feather pillows" and the Arela Copilot will guide you on the best course of action and enable you to execute instantly and efficiently.

What compliance certifications do you have?

We're working towards SOC 2 TYPE II, GDPR

Is the Arela Copilot a replacement for the PMS?

No. The Arela Copilot is not a replacement for your PMS—it’s designed to work alongside it. Once integrate, your team will be able to use both systems hand in hand—with the copilot serving as an intelligent layer that interprets, automates, and augments actions across your PMS and other systems.