Product AI Webchat
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AI Webchat

By Canary Technologies
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Canary Technologies

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Michael MarchandRegional Director Sales, EMEA
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Angie Lacia

Hotel distribution optimization expert

About Angie Lacia

Overview

Launch year

2024

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Compatible integrations

34

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Description

Turn website visitors into booked travelers with AI Webchat, your virtual guest services agent. Automatically answer questions while travelers browse your hotel website, increasing direct bookings and saving staff time.


Canary Technologies AI Webchat solution allows hoteliers to:

  • INCREASE DIRECT BOOKINGS: Create a seamless guest experience from the first click. Provide professional and hotel-specific answers instantly, turning curious website visitors into confirmed future guests. 
  • SAVE STAFF TIME: Reduce phone calls and emails to the front desk by automating responses to guests' questions. Get notifications over text or email when a message needs attention.
  • SPEAK GUESTS LANGUAGE: Connect with global travelers by offering automatic translation in over 100 languages, enhancing accessibility and engagement.

Details

Infrastructure detailsCloud
Support languagesENAR
CategoryGuest and traveler tech
SubcategoryWebsite chatbots
Integrations

Canary's robust integrations with your existing hotel tech stack translates to fast and easy onboarding and huge productivity gains for your operations.

IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Hostels and budget accommodations, Hospitality management companies

Screenshots, videos and other resources

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Increase Direct Bookings
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Save Staff Time
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Build Your Marketing Database
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Speak Guest Language

    Product features

    AI And Natural Language Processing (NLP)

    A.I. Optimization
    FAQ Responses (Canned Responses)
    Measure Bot Performance and Train For More Efficiency
    Real Time 2-Way Translations
    Scripted conversations

    Chatbot Analytics and Data Security

    Analytics And Reporting
    Analytics Dashboard
    Authentication and Authorization
    End-to-End Encryption
    Interaction Rate
    Tracking Total Number of Users

    Chatbot Integration, Connectivity And APIs

    API Connection to CRM to Enhance CRM Guest Profile
    Automated Messages Based on PMS Data
    Booking Engine Module
    Guest Profile Enrichment
    Live Inventory Availability
    Maps Integration
    PMS Integration (Add-Ons)
    Multi-Property Management

    Live Chat Handover

    Case Management/Ticketing System
    Live Chat Support
    Message Routing

    Omnichannel Messaging

    Alerts and Notifications
    Chatbot Provides Contextual Support Via Relevant Details
    Guest App Or Web Portal Module
    Mobile Optimized/Responsive
    No Download Required
    Omnichannel Communication (Email, Chat, SMS, Whatsapp)
    Personalized, Customizable, Branded Email or SMS Communication

    Sentiment Analysis and Chatbot Marketing

    24/7 Tailor Made Automatized Service
    Customize Offers

    Visual Flow Building and Chatbot Customization

    Automated Replies
    Book Internal Services (e.g: Restaurant, Spa, etc)
    Bot Builder (Template Answers)
    Bot Display Name
    City guides and recommendations
    Deal/Offer Templates Library
    Digital Concierge
    Direct Booking Of Tours and Activities In App
    Multi-Property View
    Set Priority Of Bot and Human Agent

    Support Level

    Office Hours Online Support
    Chat
    E-Training / Online Training
    Dedicated Account manager and Implementation Manager
    Dedicated customer success manager
    Dedicated onboarding specialist
    Self service onboarding tool
    In-product help and walk throughs

    Integrations

    Filter:

    Clear filter
    product-image

    Hotelogix Multi Property Manager

    verifiedVendor verified
    Vendor: HotelogixCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    RMS Cloud

    verifiedVendor verified
    Vendor: RMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Infor HMS (Hospitality Management Solution)

    verifiedVendor verified
    Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    eZee Frontdesk

    verifiedVendor verified
    Vendor: Yanolja Cloud Solution (formerly eZee)Category: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Hotelogix Property Management System

    verifiedVendor verified
    Vendor: HotelogixCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    OPERA Cloud Property Management (PMS)

    verifiedVendor verified
    Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Stayntouch Hotel PMS

    verifiedVendor verified
    Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Clock PMS+

    partially_perifiedPartially verified
    Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Lightspeed Restaurant POS & Payments

    partially_perifiedPartially verified
    Vendor: LightspeedCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
    product-image

    protel Air cloud PMS

    partially_perifiedPartially verified
    Vendor: XN Protel SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Apaleo Open PMS

    partially_perifiedPartially verified
    Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Frontdesk Anywhere

    partially_perifiedPartially verified
    Vendor: Frontdesk AnywhereCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Inntopia Marketing Cloud

    unverifiedUnverified
    Vendor: InntopiaCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)
    product-image

    ASI PMS

    unverifiedUnverified
    Vendor: Anand Systems (ASI)Category: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Mews PMS

    unverifiedUnverified
    Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Cloudbeds PMS

    unverifiedUnverified
    Vendor: CloudbedsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    MOP Visual Matrix

    unverifiedUnverified
    Vendor: Visual MatrixCategory: Hospitality operationsSubcategory: Back Office Operations Software
    product-image

    HotelKey

    unverifiedUnverified
    Vendor: HotelKeyCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    RNS VR

    unverifiedUnverified
    Vendor: Rental Network Software (RNS)Category: Short term/vacation rental solutionsSubcategory: Short Stay/Vacation Rental Property Management System
    product-image

    ThinkReservations

    unverifiedUnverified
    Vendor: ThinkReservationsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Guestline Rezlynx PMS

    unverifiedUnverified
    Vendor: GuestlineCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Escapia

    unverifiedUnverified
    Vendor: EscapiaCategory: Short term/vacation rental solutionsSubcategory: Short Stay/Vacation Rental Property Management System
    product-image

    HotSoft PMS

    unverifiedUnverified
    Vendor: Hoist GroupCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    SynXis Property Hub

    unverifiedUnverified
    Vendor: SabreCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    My Cloud PMS

    unverifiedUnverified
    Vendor: Prologic FirstCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Touche POS

    unverifiedUnverified
    Vendor: ToucheCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
    product-image

    Roomboss PMS

    unverifiedUnverified
    Vendor: RoomBossCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    InnQuest

    unverifiedUnverified
    Vendor: InnQuestCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Barefoot Agent 5.0

    unverifiedUnverified
    Vendor: BarefootCategory: Short term/vacation rental solutionsSubcategory: Short Stay/Vacation Rental Property Management System
    product-image

    Shift4

    unverifiedUnverified
    Vendor: Shift4Category: Finance and paymentsSubcategory: Ecommerce payment platforms
    product-image

    SkyTouch PMS

    unverifiedUnverified
    Vendor: SkyTouch TechnologyCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Springer-Miller Systems

    unverifiedUnverified
    Vendor: Springer-Miller SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Maestro PMS

    unverifiedUnverified
    Vendor: Maestro PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Amadeus Guest Management

    unverifiedUnverified
    Vendor: AmadeusCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

    Technical specifications

    Specifications

    Canary’s global team is dedicated to providing our hotel customers with the seamless technology integrations they need to run their hotels smoothly and maximize guest satisfaction.

    Configurations

    Canary's streamlined onboarding makes to a superior guest experience. Following initial setup and integration with your existing systems, we provide comprehensive training to empower your team to leverage the platform's full potential. Dedicated support and customer success teams are available throughout your journey, guaranteeing your continued success. 

    Scalability

    Canary Technologies' Guest Management System offers exceptional scalability to accommodate the evolving needs of your hospitality business. Whether you operate a small independent hotel or a large chain, Canary's digital guest journey platform seamlessly adapts to scale with your business. With robust infrastructure and flexible features, our system ensures reliable performance and continued functionality as your business expands.

    Fee structure

    Per room per month with implementation fee
    Pricing:

    Canary provide customizable subscription plans tailored to your specific needs, including number of properties and guest rooms. Our transparent pricing structure ensures clarity and eliminates hidden costs, allowing you to choose the plan that best fits your budget and requirements.

    Buyers

    FAQs

    What is Canary AI Webchat?

    When guests browse, they’ve got questions. Canary AI Webchat give them answers fast with the most trusted hotel AI chatbot built for hospitality and captures contact info automatically to keep the conversation going—and direct bookings flowing.

    Why is a AI Webchat important for hoteliers?

    Ai Webchat create a seamless guest experience from the first click. It provides professional and hotel-specific answers instantly, turning curious website visitors into confirmed future guests.