Product AI Guest Messaging
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AI Guest Messaging

By Canary Technologies
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AI Powered

Canary Technologies

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Michael MarchandRegional Director Sales, EMEA
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Li Hawkins

Project management & innovation

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Overview

Launch year

2023

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Compatible integrations

11

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Description

Canary AI Guest Messaging is a powerful AI platform that is custom-built for the hospitality industry. It helps hoteliers streamline guest communication, personalize interactions and prioritize requests.


The simple to set up platform can:

  • Serve up intelligent responses to guests and free up your team for the tasks that require human touch.
  • Detects guests' needs and surface relevant upsell offers, which guests can easily confirm and purchase in seconds.
  • Effortlessly speak the same language as your guests, regardless of the languages you or they use.
  • Integrate with leading housekeeping software tools, unlocking the power to auto-generate service tickets based on guest messages.
  • Offer guests personalized suggestions for activities, dining and more based on guest preferences

Details

Infrastructure detailsCloud
Support languagesENAR
CategoryGuest and traveler tech
SubcategoryCustomer Communication
Integrations
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Hostels and budget accommodations, Hospitality management companies

Screenshots, videos and other resources

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Supercharge your team with Canary AI
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Automatically create service tickets
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Personalize each guests stay

    Product features

    Customer Communication General

    Alerts And Notifications
    Analytics Dashboard
    Automated Data Gathering And Integration
    Automated Pre-Stay Emails
    Centralized Inbox
    Centralized Multi-Hotel/Multi-Brand Solution
    Chat With Front Desk
    Communication and Collaboration Tools
    Customizable Guest Surveys
    Customize With Brand Identity (Font, Logo, Colors and Images)
    Device Agnostic
    Embed In Existing Website Page
    Guest App Or Web Portal Module
    Guest Communication (SMS Messaging)
    Guest Feedback Management
    Guest Messages & Notifications
    In-Stay Upsells
    New Message Notifications
    Omnichannel Communication (Email, Chat, SMS, Whatsapp)
    On Property Upsells
    Personalized One-To-One Communication
    Upsell Services And Offers

    Support Level

    Chat
    Dedicated Account manager and Implementation Manager
    Dedicated customer success manager
    Dedicated onboarding specialist
    Webinars and courses

    Integrations

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    OPERA Cloud Property Management (PMS)

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    Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Stayntouch Hotel PMS

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    Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Hotelogix Property Management System

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    Vendor: HotelogixCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Amadeus Guest Management

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    Vendor: AmadeusCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)
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    Maestro PMS

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    Vendor: Maestro PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Springer-Miller Systems

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    Vendor: Springer-Miller SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    SkyTouch PMS

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    Vendor: SkyTouch TechnologyCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Mews PMS

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    Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Barefoot Agent 5.0

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    Vendor: BarefootCategory: Short term/vacation rental solutionsSubcategory: Short Stay/Vacation Rental Property Management System
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    InnQuest

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    Vendor: InnQuestCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Roomboss PMS

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    Vendor: RoomBossCategory: Hospitality operationsSubcategory: Property Management System (PMS)

    Technical specifications

    Specifications
    Configurations

    Canary's streamlined onboarding makes to a superior guest experience. Following initial setup and integration with your existing systems, we provide comprehensive training to empower your team to leverage the platform's full potential. Dedicated support and customer success teams are available throughout your journey, guaranteeing your continued success. 

    Scalability

    Canary Technologies' AI Guest Messaging platform offers exceptional scalability to accommodate the evolving needs of your hospitality business. Whether you operate a small independent hotel or a large chain, Canary's platform seamlessly adapts to scale with your business. With robust infrastructure and flexible features, our system ensures reliable performance and continued functionality as your business expands.

    Fee structure

    Per room per month with implementation fee
    Pricing:

    Canary provide customizable subscription plans tailored to your specific needs, including number of properties and guest rooms. Our transparent pricing structure ensures clarity and eliminates hidden costs, allowing you to choose the plan that best fits your budget and requirements.

    Buyers

    FAQs

    What is Canary AI Guest Messaging?

    Canary AI is a powerful AI platform that is custom-built for the hospitality industry. Streamline guest communication, personalize interactions and prioritize requests. Simple to set-up. Even easier to use.

    Why is a AI Guest messafing important for hoteliers?

    From personalized offers and recommendations to intelligent task automation, Canary AI frees your team up to focus on in-person hospitality.

    What languages are available for the solution?

    Canary AI Guest Messaging lets you effortlessly speak the same language as your guests, regardless of the languages you or they use.