Our refund policy only applies for unused consultancy services, and lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your service item must be unused from the time you purchased it.
Several types of services are exempt from being returned. Subscription fees, and upgrades to subscriptions for vendors cannot be refunded.
To complete your return, we require a receipt or proof of purchase to be sent to firstname.lastname@example.org with a reason the service is being returned.