Product J&R Guest App
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J&R Guest App

By James & Rita
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Guest App | Check-in/out | Service Requests | Digital Room Key | Service Requests | Payments | Live Guest Reviews | Reservation | In-room dining | Room Controls |

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Subcategory: Hotel online check-In/check-out solutions

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J&R Guest Manager

Subcategory: Back Office Operations Software

Overview

Launch year

2020

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Compatible integrations

4

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Last updated

17 Mar 2026

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Description

  • Streamline guest check-in and check-out processes to reduce wait times and improve overall guest satisfaction.


  • Enable guests to easily submit and track service requests, resulting in faster responses and improved service delivery.


  • Allow guests to rate the service they receive in real time, providing valuable feedback to help you quickly address concerns and continually improve service quality.


  • Enhance the in-room dining experience by providing guest a seamless way to order and track their room service.

Details

Infrastructure detailsStand-alone, Cloud, Open API, Multi-Property
Support languagesENAR
CategoryGuest and traveler tech
SubcategoryGuest stay and journey management platforms
Integrations

API

2-way PMS interface

Technology Integration Agreement

No fee

IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Hospitality management companies, Asset management companies

Screenshots, videos and other resources

Product features

Contactless Solutions General

Alerts and Notifications
Automatic Translations
Content Management System (CMS)
Custom Questions
Customise With Brand Identity (Font, Logo, Colors and Images)
Developer SDK
Embed In Existing Website Page
Integrated Payment Gateway
Interactive Content
Lobby Kiosk
Marketing Communications Opt-in
Mobile Access On Any Device
Mobile Optimized/Responsive
Multi-Currency Support
Multi-Lingual
Multi-Property Management
No Download Required
Pre-arrival Upselling And Upgrades
Tag Management & Tracking Configuration
Web Based (Appless)
Web Design
Whitelabel Capability
Sentiment Analysis
Guest Communication
Digital Concierge
Analytics Dashboard
Mobile App
Overview of reviews

General GSO

Book a restaurant table
Chat With Front Desk
Check-In Upselling
e-Reg/e-Folio
Easy Room Selection
Guest App Or Web Portal Module
Guest Feedback Module (Comment Cards/Reviews)
Guest Messages and Notifications
Guest Requests
In-Room Dining Ordering
Keyless Entry
Mobile Optimized/Responsive
Multi-Lingual (Guest Facing)
Remote Check-in
Remote Check-in (Dubai Economy and Tourism Department certified)
Room control (lights, temperature, sound)
TV & Room Controls
QR Codes for logging in
Web Based (Appless)
Additional in-room amenities ordering
Digital hotel compendium
Laundry Collection
Digital Concierge
Maintenance Requests
Order tracking

Chatbot functionality

Multi-lingual in one screen
Easy adding of new commands
Request for service and amenities

Security And Compliance Contactless Solutions

Network Security
PCI Compliance Audit
SOC2 Complaint
GDPR Compliant

Guest facing experience optimization

Pre-Arrival Emails
Multi-Currency Support

Branding And Customization GSO

Customizable Branded Interface
Content Creation
Content Library

Management and Optimization GSO

PMS Integration

Check-in and Check-out

Access Management (Cloud Based)
Check-In Upselling
Check-Out Time Integration with PMS
Chip & Pin With Card Payment Machines For Pre-auth or Pre-pay
Collect Deposits
Document And Passport Scanning
Door Lock Integration
Easy Room Selection
Flexible Hardware Options (iPad, PC, Tablet)
Guest Management Dashboard
Hotel Website Check-in Portal
ID Verification
Keyless Entry
Pre-Registration Information Collection
Real Time Notification With Housekeeping Staff
Registration Card E-signature
Remote Checkin
Self Service Check-In
Self Service Check-Out
Terms And Conditions Signing

Food and Beverage ordering

Contactless Ordering
Customizable Branded Interface
Dietary Information With Filters For Preferences And Allergens
Digital Menus
Menu Management
Multi-Menu Ordering
Price Explanation

Support Level

Local / Regional Support in Middle East and Africa
Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist

Integrations

Filter:

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OPERA Cloud Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Kwentra Property Management System

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Vendor: KwentraCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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OPERA 5 Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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TourismInSky

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Vendor: InSky SolutionsCategory: Hospitality operationsSubcategory: Back Office Operations Software

Technical specifications

Specifications

SaaS

IOS | Android

Web | Native

Configurations

Can be 100% custom-branded.

Scalability

Multi-property, Unlimited users

Fee structure

Monthly Flat Fee
Pricing:


Buyers

FAQs

What makes James & Rita unique?

Does James & Rita substitute my PMS?

Does James & Rita integrate with my PMS?

What does the hotel need to start using James & Rita?

Which departments in my hotel can use James & Rita?

Do I need to contract the entire suite of solutions to enjoy James & Rita?

Do guests need to download an application?

What can guests do with the James & Rita App?

For what type of hotels is James & Rita best suited?

How easy is the implementation of James & Rita in my hotel?

What return on investment can I expect from James & Rita?

How can I request a demo?