Product OPERA 5 Property Management (PMS)
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OPERA 5 Property Management (PMS)

By Oracle Hospitality
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Deliver Comprehensive Property Management for Your Hospitality Business

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Isabel RoleffInbound Engagement Specialist | Global Business Units
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Overview

Launch year

2015

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Compatible integrations

291

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Last updated

12 Jan 2026

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Description

Oracle Hospitality's OPERA 5 Property Management provides a full-featured, property management system that enables hoteliers to deliver world-class guest service and increase operational efficiency throughout the system. Thousands of hotels around the world use Oracle Hospitality OPERA hotel management technology to help ensure an outstanding guest experience for each and every customer, and to enable their staff with powerful tools, services, and capabilities. Designed to offer the flexibility to suit hotels of all types and sizes, OPERA 5 Property Management is the right fit for all properties, from independent hotels to major international resorts.

Details

Infrastructure detailsStand-alone, Open API, Multi-Property
Support languagesEN
CategoryHospitality operations
SubcategoryProperty Management System (PMS)
Integrations

OPERA 5 PMS provides hoteliers and hospitality businesses with a vast array of partners, services, and flexible APIs to help them innovate quickly to meet new marketplace demands.

IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Hospitality management companies, Asset management companies

Screenshots, videos and other resources

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    Middle East

    United Arab EmiratesSaudi Arabia

    Africa

    Egypt

    Pacific

    Australia

    Product features

    API connectivity and integrations

    Integrates to third party channel management
    Connect To Main GDSs
    Metasearch Connectivity
    Integrates with booking engine
    Integrates with central reservation system
    Integration to revenue management system
    Integration to revenue rules engine
    Integration to 3rd party rate shoppers

    Back Office Management and Administration

    Accounting Module
    Case Management/Ticketing System
    Housekeeping Module
    Integrated Hotel Back Office System
    Sales And Marketing module
    Task Manager (Assign by Individual, Department or Custom Group)
    Unlimited Users

    Customer Data Management

    API Connection to CRM to Enhance CRM Guest Profile
    Branded Loyalty Program
    CRM Integration
    Custom Loyalty Program Module
    GDPR Compliant
    Guest Profiles
    SOC2 Complaint

    Reservations and front desk operations

    Advanced Invoicing and Billing
    Alerts And Notifications
    Automated Reminders
    Automated Room Assignments
    Check-In Upselling
    Discount Codes (Promocodes)
    Group check-in functionality
    Reservation management
    Rules Based Room Assignments
    Electronic logbook feature
    Functionality to copy and paste within browser
    User interface supports Mouse and Keyboard Function Key
    Add reservation notes
    Automatically create folios based on rate type
    Allow Multiple Travel Agents attached to one reservation
    Allow multiple commission rates per Travel Agent
    Blacklist
    Book multiple packages on a single stay reservation
    Manually post charges and credits
    Prevent overbooking
    Allows for overbooking
    Track downgrades
    Track guest turnaways
    Track market segment
    Track reservation requests
    Track upgrades
    Track upsells
    Trigger new rate if room move occurs
    Automatically assign rooms
    Charge card at checkout
    Apply with multiple payment methods
    Create a guest waiting list
    Email folio
    Guest preference management within reservations
    Manually assign rooms
    Option for multiple folios
    Print folio
    Printed registration cards
    Provides reservation record, history and trail
    Quote functionality for reservations
    Real-time selling of rooms inventory with add-ons or enhancements
    Route folios
    Split rate between multiple guests in one room
    Supports add-ons
    Supports rate code changes throughout the stay
    Supports scheduled charges

    Room And Rates Management

    Automated Room-Type Pricing
    Availability Restrictions
    Blended Rates And Promotions
    Derived Rates
    Dynamic pricing options based on availability and number of bookings
    Group Reservations Management
    Inventory Grid
    Inventory Management
    Inventory Restrictions (Allocations & Overbookings)
    Lead Days Restrictions
    Lenght of Stay (LOS) Restrictions
    Policies (Cancellation, Guarantee & Payment)
    Rate Packaging Handling Functionality
    Support for Weekly And Monthly Rates
    Yielding (Revenue Management) Module
    Add manual rates
    Add rate hurdles
    Create confidential rates
    Create corporate rates
    Create group rates
    Create package allowances
    Create promotional codes
    Create travel agent rates
    Set rates based on dates and day of week
    Availability of package reconciliation
    Rate code order
    Yield based on availability
    Yield based on number of rates sold

    Group Block Management

    Tracking room block activity
    24/7 Real-time data
    Guest data to use for welcoming and marketing communications
    Guests can also make room changes via the website
    Shoulder night tracking as part of room blocks
    Assign ROH room type
    Block a full floor for a group
    Block rooms for groups
    Create contract rates for groups
    Create temporary rates for groups
    Fully automate group resume including guestrooms and F&B
    Post banquet event order directly
    Upload and/or automatically import a rooming list
    Batch post charges and credits
    Block convention space
    Block meeting space
    Built-in Sales and Catering Module
    Email group invoice
    Feature for group block release by date
    Group billing account
    Group block release length of time
    Group routing by date or day including amount limits
    Guest & conference room reservations on a single platform
    Identify corporate block
    Manual post charges and credits
    Mark a group block tentative/definite
    Print group invoice
    Release block to general availability
    Release block to group availability
    Rolling group block release

    PMS Finance and accounting

    Batch post
    Email an invoice
    Make adjustments to guest charges in either A/R or Front Desk Folio
    Print an invoice
    Process travel agent commissions
    Provide Pro forma consolidated invoice which reads current charge routing rules
    Setup group routing charges
    Setup transient routing charges
    Split charges between multiple guests
    Support comp accounting
    Accounts receivable feature
    Financial export option
    Includes accrual accounting module
    Includes cash accounting module
    Inclusion of ancillary revenue on folio
    Option for 3rd party payments
    Supports international tax rates
    Supports multiple currencies
    Supports multiple payment methods
    Trust accounting option
    Budget Management
    Integration to 3rd party credit card processors in multiple currencies

    Enterprise functionality

    Book a guest or group across multiple hotels on one reservation
    Manage data at a centralized, enterprise level
    Share company and travel agent profiles
    View multi-property availability
    Multi-property or enterprise configuration available
    Vendor provides enterprise-level logins to view all properties
    Vendor provides property-level access and permissions for enterprise accounts

    Customer data and guest profiles

    Add and store guest notes
    Collect and store contact preferences
    Configure required fields
    Provide tracing for profile management
    See guest profile on booking screen
    Store guest contact information
    Store guest preferences
    Store guest's preferred payment
    Store loyalty member details
    Store special requests
    Upload guest ID
    View guest stay history across multiple profiles
    View guest stay history in guest profile
    View total guest value
    Guest pop-up note functionality available
    Custom Loyalty Program Module
    GDPR Compliant

    Guest communication

    Add attachments to guest communication emails
    Email folio
    Send cancellation emails
    Send pre-arrival emails
    Send confirmation emails

    PMS Security And Compliance

    SOC I & II Compliant
    Vendor is able to provide security documentation upon request
    Vendor is GDPR compliant
    Vendor is PCI compliant
    Automatically purge inactive profiles
    Audit logs included
    Customizable permissions based on user roles
    Data export option
    PCI-DDS Compliant Payments
    Secure guest data storage
    Vendor includes vulnerability assessment
    Vendor provides data encryption
    Vendor provides privacy policy compliance support
    Vendor supports PIPEDA compliance

    Availability calendar

    Access to digital tape chart
    Minimum length of stay requirements
    Provides floor plan
    Provides group availability
    Provides in-house status
    Provides occupancy statistics
    Rate availability calendar
    View availability by room type
    View availability by unit
    View connecting room availability and potential
    Drag And Drop Reservations In Calendar View

    PMS Sales and Catering Module

    Produce banquet events order
    Recognize postings that have been made to the group master
    Events calendar feature
    Events room blocking feature

    System performance and hosting

    Host on-premise
    Private cloud-based hosting
    Create and configure notification settings
    Real-time synchronization
    Vendor provides automatic data backup
    Vendor provides data migration support
    Vendor provides performance analytics and reporting
    Vendor provides SLA (Service Level Agreement)
    Vendor provides uptime SLA
    Vendor provides vulnerability assessment

    PMS reporting and analytics

    Alerts and Notifications
    Customizable notifications and alerts
    Ancillary revenue tracking
    Flexible role based reporting
    Activities reports
    Events reports
    Forecast reports
    Group reports
    Guest birthday, anniversary and/or special occasion reports
    Guest communications reports
    Guest demographic reports
    Housekeeping reports
    Marketing reports
    Night audit reports
    Pickup Analysis
    Occupancy reports
    Provide cancellation reports
    Owners reports
    Accounts receivable reports
    Reservations reports (arrival, departure, in-house)
    Revenue reports available
    Revenue forecasting and budgeting
    Schedule reports to be emailed
    User-friendly reports generation

    Integrated booking engine

    Third party online booking engine integrated into PMS
    3rd party add-ons integration available

    Support Level

    Local / Regional Support in Middle East and Africa
    24/7 Online Support
    Dedicated onboarding specialist

    Integrations

    Filter:

    Clear filter
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    Duve

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    Vendor: DuveCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

    AI Powered

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    Revenue Management System RMS

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    Vendor: Access Hospitality, The Access Group's hospitality divisionCategory: Commercial and distributionSubcategory: Revenue Management System (RMS)
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    D-EDGE - MediaGenius

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    Vendor: D-EDGECategory: Commercial and distributionSubcategory: Marketing Platform

    AI Powered

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    Nor1 CheckIn Merchandising

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    Vendor: Oracle HospitalityCategory: Commercial and distributionSubcategory: Upselling Solutions
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    J&R Restaurant

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    Vendor: James & RitaCategory: Hospitality operationsSubcategory: Restaurant Solution
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    IDeaS SmartSpace

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    Vendor: IDeaS - a SAS CompanyCategory: Business intelligenceSubcategory: Business Intelligence Tools (BI)
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    ONEsquare™

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    Vendor: at-visions Informationstechnologie GmbHCategory: In room techSubcategory: IPTV/ in-room entertainment

    AI Powered

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    Samsotech Engage Contactless Check-ins

    verifiedVendor verified
    Vendor: Samsotech InternationalCategory: Guest and traveler techSubcategory: Hotel online check-In/check-out solutions
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    Cendyn Proposals

    verifiedVendor verified
    Vendor: CendynCategory: Commercial and distributionSubcategory: Group and Events RFP Tool

    Technical specifications

    Specifications

    The following features are available depending on customer size:

    • Dedicated Account manager and Implementation Manager
    • Dedicated customer success manager

    The following features are available via OXI integrations:

  • Yielding (Revenue Management) Module 
  • Guest data to use for welcoming and marketing communications
  • Guests can also make room changes via the website
  • Third party online booking engine integrated into PMS
  • 3rd party add-ons integration available

  • Please note also:
    Option to check in at one property and check out at another; Not available due to tax implications
    Configurations
    Scalability

    Designed to provide flexibility to meet each hotel’s individual needs, OPERA 5 property management is the right fit for all properties, from independent hotels to major international resorts.

    Fee structure

    Annual Flat Fee

    Buyers

    FAQs

    What is the OPERA Property Management System (PMS)?

    How does OPERA PMS support multiple properties?

    What are the benefits of the Reservations capability in OPERA PMS?

    How does OPERA PMS handle Group and Block planning?

    What communication features does OPERA PMS offer?

    How does OPERA PMS assist with Rate Management?

    Can OPERA PMS handle complex package arrangements?

    What is the Rooms Management feature in OPERA PMS?

    How does OPERA PMS handle Accounts Receivable?

    What reporting capabilities are available with OPERA PMS?

    How does OPERA PMS manage guest information?

    What are the features of the Front Desk module in OPERA PMS?

    How does OPERA PMS handle cashiering?

    Can OPERA PMS perform Night Audits without system downtime?

    How does OPERA PMS process commissions?

    Does OPERA PMS support international operations?

    What makes OPERA PMS user-friendly?

    How can I manage cookie preferences for OPERA PMS?