Product OPERA Cloud Property Management (PMS)
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OPERA Cloud Property Management (PMS)

By Oracle Hospitality
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Simplifies IT and centralizes data, making information accessible to everyone, anywhere, anytime.

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Overview

Launch year

2018

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Compatible integrations

438

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Last updated

19 Jun 2026

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Description

Hoteliers' demands for a property management system are many: orchestrate hotel operations, manage guest preferences, manage room inventory and rates, and evolve constantly all while keeping data secure. That's why Oracle Hospitality created OPERA Cloud Property Management. A mobile-enabled PMS system, OPERA Cloud simplifies IT and centralizes data, making information accessible to everyone – anytime, anywhere. With an open architecture, built-in integration services, and open API to accelerate innovation, OPERA Cloud meets the needs of all hotels, redefining the guest experience.

Details

Infrastructure detailsCloud, Open API, Multi-Property
Support languagesENAR
CategoryHospitality operations
SubcategoryProperty Management System (PMS)
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Hospitality management companies, Asset management companies

Screenshots, videos and other resources

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Advanced Computer Technology (ACT)

Middle East

Saudi ArabiaUnited Arab Emirates

Africa

Egypt

Pacific

Australia

Product features

API connectivity and integrations

Integrates to third party channel management
Connect To Main GDSs
Integrated ID And Passport Scanner
Integrated Payment Terminal And Card Reader
Metasearch Connectivity
Integrates with booking engine
Open API support
Integrates with central reservation system
Integration to business intelligence
Integration to revenue management system
Integration to revenue rules engine
Integration to 3rd party rate shoppers

Back Office Management and Administration

Accounting Module
Automated Night Audit
Case Management/Ticketing System
Centralized User And Role Management
Drag and Drop Template Editor
Housekeeping Mobile App
Housekeeping Module
Integrated Hotel Back Office System
Mobile Device Notes & Tasks (Voice-to-Text)
Sales And Marketing module
Supports Data Import via Excel, CSV
Task Management
Task Manager (Assign by Individual, Department or Custom Group)
Unlimited Users
Import existing PMS guest data to new PMS upon installation
View dashboards based on user role

Customer Data Management

API Connection to CRM to Enhance CRM Guest Profile
Branded Loyalty Program
CRM Integration
Custom Loyalty Program Module
Emailing Automation (Pre and Post-Stay)
GDPR Compliant
Guest CRM
Guest Profiles
SOC2 Complaint

Reservations and front desk operations

Advance Search Feature With Voice To Text
Advanced Invoicing and Billing
Alerts And Notifications
Automated Reminders
Automated Room Assignments
Centralized Messaging
Check-In Upselling
Digital Registration
Discount Codes (Promocodes)
Group check-in functionality
Guest App Or Web Portal Module
Integrated Payment Gateway
Mobile Optimized/Responsive
Reservation management
Rules Based Room Assignments
Self Service Check-In
Self Service Check-Out
Tablet/ Kiosk Check-in
Electronic logbook feature
Functionality to copy and paste within browser
User interface supports Mouse and Keyboard Function Key
Add reservation notes
Automatically create folios based on rate type
Allow Multiple Travel Agents attached to one reservation
Allow multiple commission rates per Travel Agent
Blacklist
Book multiple packages on a single stay reservation
Manually post charges and credits
Prevent overbooking
Allows for overbooking
Schedule room change throughout stay
Support hourly/day use room rentals
Track downgrades
Track guest turnaways
Track market segment
Track reservation requests
Track upgrades
Track upsells
Trigger new rate if room move occurs
Automatically assign rooms
Charge card at checkout
Apply with multiple payment methods
Create a guest waiting list
Digital registration cards
Email folio
Guest preference management within reservations
Manually assign rooms
Option for multiple folios
Print folio
Printed registration cards
Provides reservation record, history and trail
Quote functionality for reservations
Real-time selling of rooms inventory with add-ons or enhancements
Route folios
Split rate between multiple guests in one room
Supports add-ons
Supports rate code changes throughout the stay
Supports scheduled charges

Room And Rates Management

Automated Room-Type Pricing
Availability Restrictions
Blended Rates And Promotions
Bulk Updating
Derived Rates
Dynamic pricing options based on availability and number of bookings
Group Reservations Management
Inventory Grid
Inventory Management
Inventory Restrictions (Allocations & Overbookings)
Lead Days Restrictions
Lenght of Stay (LOS) Restrictions
Policies (Cancellation, Guarantee & Payment)
Rate Packaging Handling Functionality
Support for Weekly And Monthly Rates
Yielding (Revenue Management) Module
Add manual rates
Add rate hurdles
Create confidential rates
Create corporate rates
Create group rates
Create package allowances
Create promotional codes
Create travel agent rates
Set rates based on dates and day of week
Availability of package reconciliation
Rate code order
Yield based on availability
Yield based on number of rates sold

Group Block Management

Tracking room block activity
24/7 Real-time data
Personalized website where guests can book their stay
Guest data to use for welcoming and marketing communications
Guests can also make room changes via the website
Room blocks reporting dashboard
Shoulder night tracking as part of room blocks
Assign ROH room type
Block a full floor for a group
Block rooms for groups
Create contract rates for groups
Create temporary rates for groups
Fully automate group resume including guestrooms and F&B
Post banquet event order directly
Provide meeting planner-specific OBE
Upload and/or automatically import a rooming list
Batch post charges and credits
Block convention space
Block meeting space
Built-in Sales and Catering Module
Email group invoice
Feature for group block release by date
Group billing account
Group block release length of time
Group portal available
Group routing by date or day including amount limits
Guest & conference room reservations on a single platform
Identify corporate block
Manual post charges and credits
Mark a group block tentative/definite
Print group invoice
Release block to general availability
Release block to group availability
Rolling group block release

PMS Finance and accounting

Batch post
Email an invoice
Make adjustments to guest charges in either A/R or Front Desk Folio
Print an invoice
Process travel agent commissions
Provide centralized billing
Provide Pro forma consolidated invoice which reads current charge routing rules
Setup group routing charges
Setup transient routing charges
Split charges between multiple guests
Support comp accounting
Take pre-payment via guest portal
Accounts receivable feature
Financial export option
Includes accrual accounting module
Includes cash accounting module
Inclusion of ancillary revenue on folio
Option for 3rd party payments
Supports international tax rates
Supports multiple currencies
Supports multiple payment methods
Trust accounting option
Budget Management
Integration to 3rd party credit card processors in multiple currencies

Enterprise functionality

Book a guest or group across multiple hotels on one reservation
Manage data at a centralized, enterprise level
Perform room moves across properties
Share company and travel agent profiles
View multi-property availability
Multi-property or enterprise configuration available
Vendor provides enterprise-level logins to view all properties
Vendor provides property-level access and permissions for enterprise accounts

Customer data and guest profiles

Add and store guest notes
Collect and store contact preferences
Configure required fields
Provide tracing for profile management
See guest profile on booking screen
Store guest contact information
Store guest preferences
Store guest's preferred payment
Store loyalty member details
Store special requests
Upload guest ID
View guest stay history across multiple profiles
View guest stay history in guest profile
View total guest value
Guest pop-up note functionality available
API Connection to CRM to Enhance CRM Guest Profile
Branded Loyalty Program
Custom Loyalty Program Module
GDPR Compliant
Guest Management Dashboard
Digital Registration

Guest communication

Guest Feedback Module (Comment Cards/Reviews)
In-Stay Guest Surveys
Email Payment Requests To Guests
Add attachments to guest communication emails
CC others on an email confirmation
Customize guest communication templates to align with property branding
Email folio
Send cancellation emails
Send comment card via email
Send confirmation emails
Send guest marketing emails
Send loyalty emails
Send on-property emails
Send pre-arrival emails
Emailing Automation (Pre and Post-Stay)
Text guests post-stay
Text guests pre-stay
Text guests while in-house
Cart abandonment reminder email
Send confirmation emails
Send on-property emails
Upsell services and offers

PMS Security And Compliance

SOC I & II Compliant
Supports multi-factor authentication (MFA)
Supports single sign-on
Vendor is able to provide security documentation upon request
Vendor is GDPR compliant
Vendor is PCI compliant
Custom Reports
Automatically purge inactive profiles
Audit logs included
Customizable permissions based on user roles
Data export option
PCI-DDS Compliant Payments
Secure guest data storage
Vendor includes vulnerability assessment
Vendor provides data encryption
Vendor provides privacy policy compliance support
Vendor supports PIPEDA compliance

Availability calendar

Access to digital tape chart
Minimum length of stay requirements
Provides floor plan
Provides group availability
Provides in-house status
Provides occupancy statistics
Rate availability calendar
View availability by room type
View availability by unit
View connecting room availability and potential
Drag And Drop Reservations In Calendar View

PMS Sales and Catering Module

Produce banquet events order
Recognize postings that have been made to the group master
Accept digital deposit payments
Events calendar feature
Events room blocking feature
Send contracts for digital signature
Visual room set-up feature

System performance and hosting

Host in a SaaS cloud environment
Create and configure notification settings
Provide user-generated reports
Bandwidth monitoring
Built-in performance analytics
Real-time synchronization
Supports over 500 properties
System up-time monitoring
Vendor provides automatic data backup
Vendor provides data migration support
Vendor provides performance analytics and reporting
Vendor provides SLA (Service Level Agreement)
Vendor provides uptime SLA
Vendor provides vulnerability assessment

PMS reporting and analytics

Alerts and Notifications
Customizable notifications and alerts
Ancillary revenue tracking
Custom dashboards
Multi-property dashboard
Flexible role based reporting
Export results in Excel or CSV
Activities reports
Create custom reports
Events reports
Forecast reports
Group reports
Guest birthday, anniversary and/or special occasion reports
Guest communications reports
Guest demographic reports
Housekeeping reports
Marketing reports
Night audit reports
Pickup Analysis
Occupancy reports
Provide cancellation reports
Owners reports
Accounts receivable reports
Reservations reports (arrival, departure, in-house)
Revenue reports available
Revenue forecasting and budgeting
Schedule reports to be emailed
User-friendly reports generation
Unlimited custom reports
Vendor provides AI analytics

Integrated booking engine

Third party online booking engine integrated into PMS
3rd party add-ons integration available

Support Level

Local / Regional Support in Middle East and Africa
24/7 Online Support
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist

Integrations

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Technical specifications

Specifications

The following features are available depending on customer size:

  • Dedicated Account manager and Implementation Manager
  • Dedicated customer success manager


The following features are available via OHIP integrations:

    • Integrated ID And Passport Scanner
    • Self Service Check-In
    • Self Service Check-Out
    • Tablet/ Kiosk Check-in
    • Digital registration cards
    • Yielding (Revenue Management) Module
    • Personalized website where guests can book their stay
    • Guest data to use for welcoming and marketing communications
    • Guests can also make room changes via the website
    • Group portal available
    • Visual room set-up feature (Spazious)
    • Text guests post-stay
    • Text guests pre-stay
    • Text guests while in-house
    • Cart abandonment reminder email
    • Send marketing emails
    • Guest Feedback Module (Comment Cards/Reviews)
    • In-Stay Guest Surveys
    • Send comment card via email
    • Send confirmation emails
    • Send guest marketing emails
    • Text guests post-stay
    • Text guests pre-stay
    • Text guests while in-house
    • Cart abandonment reminder email
    • Send confirmation emails
    • Send on-property emails
    • Third party online booking engine integrated into PMS
    • 3rd party add-ons integration available
    Please note also:

    CRM Module; Features for profile management/de-dupe 
    Emailing Automation (Pre and Post-Stay); Pre possible/Post not currently available
    Provide centralized billing; Centralised A/R for account invoicing from across the brand to one company or agent
    Option to check in at one property and check out at another; Not available due to tax implications




    Configurations
    https://www.oracle.com/ae/hospitality/hotel-property-management/hotel-pms-software/
    Scalability

    Fee structure

    Monthly Flat Fee
    Starting from:
    Pricing:
    Implementation fee not included in monthly/annual fees Per Room Per Month

    Buyers

    FAQs

    What is the OPERA Property Management System (PMS)?

    How does OPERA PMS support multiple properties?

    What are the benefits of the Reservations capability in OPERA PMS?

    How does OPERA PMS handle Group and Block planning?

    What communication features does OPERA PMS offer?

    How does OPERA PMS assist with Rate Management?

    Can OPERA PMS handle complex package arrangements?

    What is the Rooms Management feature in OPERA PMS?

    How does OPERA PMS handle Accounts Receivable?

    What reporting capabilities are available with OPERA PMS?

    How does OPERA PMS manage guest information?

    What are the features of the Front Desk module in OPERA PMS?

    How does OPERA PMS handle cashiering?

    Can OPERA PMS perform Night Audits without system downtime?

    How does OPERA PMS process commissions?

    Does OPERA PMS support international operations?

    What makes OPERA PMS user-friendly?

    How can I manage cookie preferences for OPERA PMS?