Eleanorby Eleanor · Guest stay and journey management platforms
Integrations6
SolvesOne single system to manage your resort's daily operations
AIAI-powered
Best forEnterprise hotel chains · Medium and small hotel groups
Adoption8 yrs · 150 countries
Guest Engagement / Journey
Let your guests manage their journey online
Let your guests manage their journey online
Our guest engagement solutions bring booking, communication, marketing and self-service tools into one place, delivering a full circle experience from pre- to post-stay. Give guests control through our integrated Guest Portal where they can manage bookings, check in/out online, and modify their experience. Capture detailed guest profiles to deliver personalised VIP experiences and build lasting relationships, reducing OTA dependency and driving direct bookings. Smart prompts offer upgrades and add-ons at the right moment, boosting revenue. Accept any payment method with flexible, secure payments processed through our integrated platform.
Contact Access HospitalityDemo, pricing or a question — routed to their team in your region
1 · Verified✓ By vendorUpdated 14 Jan 2026
2 · Integrations1Property Management System ✓3 · SolvesLet your guests manage their journey online
4 · Best forEnterprise hotel chains · Medium and small hotel groupsSells in 57 countries
5 · AIAI-nativeDeclared by vendor
6 · Adoption6 yrs in market1 named clients
✓ By vendor · updated 14 Jan 2026
IntegrationsProperty Management System ✓1SolvesLet your guests manage their journey online
Best forEnterprise hotel chains · Medium and small hotel groups
AIAI-native
Adoption6 yrs in market
2 · Integrations
Works with 1 systems
Does it work with your PMS?
✓Connects with Property Management System PMS — listed by the vendor.
Sign in to check against your saved tech stack automatically.Property Management System (PMS)1
Property Management System PMSFeatures
88 features in 9 groups
Contactless Solutions General31
Alerts and NotificationsAutomatic TranslationsContent Management System (CMS)Custom QuestionsCustomise With Brand Identity (Font, Logo, Colors and Images)Embed In Existing Website Page+25
General GSO13
Book a restaurant tableCheck-In Upsellinge-Reg/e-FolioGuest Feedback Module (Comment Cards/Reviews)Guest RequestsMobile Optimized/Responsive+7
Security And Compliance Contactless Solutions3
PCI Compliance AuditPCI-DDS Compliant PaymentsGDPR Compliant
Guest facing experience optimization2
Personalized recommendationsPre-Arrival Emails
Branding And Customization GSO2
Customizable Branded InterfaceContent Creation
Management and Optimization GSO4
Unlimited trackable URL linksPerformance ReportingPMS IntegrationIntegrate to CRS
Check-in and Check-out21
Access Management (Cloud Based)Access Management (Server Based)Check-In UpsellingCheck-Out Time Integration with PMSChip & Pin With Card Payment Machines For Pre-auth or Pre-payCollect Deposits+15
Food and Beverage ordering2
Customizable Branded InterfaceDigital Menus
Support Level10
Local / Regional Support in Middle East and AfricaOffice Hours Online SupportChatE-Training / Online TrainingDedicated Account manager and Implementation ManagerDedicated customer success manager+4
Specs and adoptionSpecs and pricing
DeploymentCloud
LanguagesEN
Pricing modelPer room per month with implementation fee
Free trialNo
Sales team10
In market since2020
Live properties and named clients1 named clients
Contact Access Hospitality
Tomasz Janczak✓ Verified by Access Hospitality6 · Adoption
Who uses it
2020In market since
57Countries sold in
Best Western Hotels & Resorts (Parent)Live properties and named clients
About the vendor
Access Hospitality✓ Vendor verified
1991 foundedMore than 200 employees13 productsLoughborough HQ
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Integrations26
SolvesMake Time for What Matters
AIAI information not provided
Best forNot specified
Adoption9 yrs · 247 countries
Alliants Guest Appby Alliants · Guest stay and journey management platforms
Integrations22
SolvesAlliants Guest App
AIAI information not provided
Best forEnterprise hotel chains · Medium and small hotel groups
Adoption17 yrs · 131 countries
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Technical specifications
Specifications
Cloud-based platform with browser-based access.
Configurations
We begin the Guest Engagement / Journey onboarding with a discovery call, during which we gather your existing guest‑data sources, brand preferences, and communication goals. Then our implementation team configures the platform, integrates it with your PMS and feedback or loyalty tools, and sets up automations and segmentation rules tailored to your guest profiles. We provide staff training on using dashboards, messaging, and consent management. Once all data is validated, workflows are tested, and stakeholders have signed off, you go live—while continuing with post‑launch support to ensure adoption and optimisation.
Scalability
The Access Group Guest Engagement / Journey solution scales effortlessly regardless of property count or guest volumes, ensuring consistent performance from small independent hotels up to large multi‑site chains. Its cloud‑based architecture handles growing datasets, expanding automation workflows, and increasing communication touchpoints without requiring separate instances. As you add more properties, languages, or brands, you maintain centralized control over segmentation, loyalty, feedback and reporting. The platform’s modular design allows you to switch on new features and capacity as demand increases, all while preserving reliability and speed.
Integration notes
URL-based integration allows third-party systems to link guests to the portal via email, website, or PMS triggers.
FAQs
Yes, there are multiple plans based on the hotel needs
Guestline Evo provides real-time dashboards showing key guest metrics to show which guests are likely to become loyal customers and upcoming revenue opportunities. All reports are customisable and can be automated for different hotel businesses.
Guestline Evo uses advanced machine learning to create predictive guest experiences. It anticipates your hotel needs by analysing patterns across millions of guest interactions. This means your guest data becomes actionable intelligence for your hotel business to take the next step into the future of hospitality.
We support a range of channels, such as OTAs, GDS, and metasearch to ensure global reach. In combination with metasearch, our direct booking engines provide direct-to-brand sales.
Our direct booking engine and guest self-serve products offer direct upselling and upgrades during the booking and pre-arrival stages, maximising the opportunities to sell more than just the room.
Our guest self-serve software helps the guest complete admin-heavy tasks before they arrive, reducing friction at front-desk. The need for paper registration cards, is gone as the PMS stores this digitally, and with our kiosk solution, the guest can perform check-in & get their room key without any staff interaction at all.
By collecting accurate guest data, including real email addresses, our systems aid with communication automation to help drive direct-to-brand bookings for subsequent stays.
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More details
IndustryHospitality
Product websiteVisit website ↗
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Ralph MelisHotel and travel distribution technology