Overview

Launch year

2012

Compatible integrations

0

Add-on to

Reviewpro Reputation

Last updated

6 May 2026

Description

Shiji ReviewPro Guest Survey Solution is a cloud-based guest feedback platform designed to help hotels capture, analyze, and act on guest insights throughout the guest journey. Its primary function is to collect real-time feedback via customizable surveys (pre-stay, in-stay, and post-stay), enabling hoteliers to identify service issues early, improve satisfaction, and drive higher online ratings and revenue.

It is built for hospitality operators such as independent hotels, hotel groups, and large chains that require scalable guest intelligence and performance benchmarking across multiple properties.

The solution does not typically require complex infrastructure changes; however, it is commonly integrated with Property Management Systems (PMS), CRM platforms, and operational tools to enable automated case creation, seamless data flow, and faster service recovery actions.

By combining survey data with analytics and benchmarking, ReviewPro helps hospitality teams make data-driven operational improvements and enhance the overall guest experience.

Details

Infrastructure detailsStand-alone

Support languagesEN

CategoryGuest and traveler tech

SubcategoryGuest feedback and surveys

IndustryHospitality

This solution is suitable for:Enterprise hotel chains

Product features

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Technical specifications

Specifications

Configurations

The onboarding process for Shiji ReviewPro Guest Survey Solution is designed to ensure a smooth and efficient deployment tailored to each hospitality business. It begins with a dedicated implementation team gathering requirements, configuring survey templates, branding, and distribution channels. Integrations with PMS or CRM systems are then established if required, followed by system testing to ensure data accuracy and workflow alignment. Finally, staff training and go-live support are provided to ensure teams can confidently manage guest feedback from day one.

Scalability

Shiji ReviewPro Guest Survey Solution is highly scalable, designed to support properties ranging from single independent hotels to large multinational chains. Its cloud-based architecture enables seamless expansion across multiple properties, regions, and brands without compromising performance or data consistency. Surveys, reporting, and analytics can be standardized or customized at scale, while centralized dashboards allow corporate teams to benchmark performance globally. The platform efficiently handles increasing guest volumes and survey responses as business operations grow.

Fee structure

Monthly Flat Fee

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