Product Live Chat
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Live Chat
Vendor verifiedLive Chat (with the call center option)
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By Hotelway
Vendor verifiedOverview
Description
Live Chat capability directly with the customers. Customers can use any device to connect to your website and then open a chat widget to start the conversation. It will also give superb Customer Service.
It's suitable for any business which has a website and some services (or products) to offer, and wants to give superb Customer Service. The company should have a customer service team to answer the questions in few seconds – or hire a Hotelway Guest Care Team / Call Center to do so.
It does not require any integrations to use this product. Can and should be combined with Hotelway Chatbot.
Details
Infrastructure detailsCloud, Open API, Multi-Property
Support languagesENAR
CategoryGuest and traveler tech
SubcategoryCustomer Communication
Integrations
Few lines of html code added to the website or other tool (e.g. tablet).
We have also open API and SDK for mobile apps.
IndustryHospitality
This solution is suitable for:Enterprise hotel chains
Product features
Customer Communication General
Support Level
Integrations
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Specifications
It is a java widget, which can be used with any browser and smart device as part of the webpage.
Configurations
The only integration is to copy-paste 20 lines of html-code on the website. The entire process to adopt this will take less than 3 hours from our customer, including a short training session and a meeting to design the process. Live Agents will use an app (desktop and/or smart phone) downloaded from the app store, to do the chatting with the customers.
Scalability
HotelWay Live Chat is designed for robust scalability, capable of handling high volumes of guest inquiries for hotels of all sizes, from boutique properties to extensive global chains. Our cloud-based architecture ensures seamless performance as your customer engagement grows. With easy, copy-paste implementation and a unified omnichannel inbox, it efficiently manages simultaneous conversations, allowing your team to provide real-time support without operational bottlenecks. This flexible solution empowers you to scale your customer service effortlessly, enhancing guest satisfaction and operational efficiency regardless of demand spikes.
Fee structure
Monthly Flat Fee
Pricing:
If you use your own agents / staff only, then
Buyers
FAQs
FAQs
What is a hotel chatbot?
How does it work?
Why do I need it?
How do I get started?
How much does it cost?
I don’t see the benefit of having a chatbot in my hotel page?
How can we make sure the bot gives correct answers?
How can I see how much revenue the chatbot generates?
Will the bot get more people to our webpage?
We don’t know what the future brings, why do we need it now?