Product Chatbot
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Chatbot

By Hotelway
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Travel & Hospitality Chatbot to provide better customer service and save time from your staff.

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Overview

Launch year

2019

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Compatible integrations

8

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Last Updated

13 Aug 2025

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Description

AI based chatbot helps bring more revenue mainly in terms of reservations, by answering to the customers’ questions fast. We provide ready-made content, so hotels and other travel companies do not need resources for building, or teaching the chatbot. It has over 15.000 industry related questions already in the database.

It's perfect for anybody who has a website and some services (or products) to offer. Our content is tailored for Travel & Leisure, especially hospitality.

The only integration is to copy-paste 20 lines of html-code on the website.
The entire process to adopt this will take less than 2 hours from our customer, including a short training session and a meeting to decide the content.

 

 

 

Details

Infrastructure detailsCloud, Open API, Multi-Property
Support languagesEN
CategoryGuest and traveler tech
SubcategoryWebsite chatbots
Integrations

On website you only need 20 lines of html code.

We also have API if it is wanted e.g. part of mobile app.  Please contact the representative. 

IndustryHospitality
This solution is suitable for:Enterprise hotel chains

Screenshots, videos and other resources

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Product features

AI And Natural Language Processing (NLP)

A.I. Optimization
FAQ Responses (Canned Responses)

Chatbot Analytics and Data Security

Analytics And Reporting

Chatbot Integration, Connectivity And APIs

Booking Engine Module
PMS Integration (Add-Ons)

Live Chat Handover

Live Chat Support

Omnichannel Messaging

Sentiment Analysis and Chatbot Marketing

Visual Flow Building and Chatbot Customization

Automated Replies
Bot Display Name
Digital Concierge
Room Service Ordering

Support Level

Office Hours Online Support

Integrations

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P3 Custom Booking Engine

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Vendor: P3 Hotel SoftwareCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

AI Powered

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Alliants Experience Platform

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Vendor: AlliantsCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms
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TourismInSky

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Vendor: InSky SolutionsCategory: Hospitality operationsSubcategory: Back Office Operations Software

AI Powered

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HotLync

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Vendor: Ennovatech SolutionsCategory: Hospitality operationsSubcategory: Back Office Collaboration Hotel Tools
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Eptera PMS

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Vendor: EPTERACategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Tactful Engage

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Vendor: Tactful AICategory: Guest and traveler techSubcategory: Website chatbots
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Umni AI Chatbot

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Vendor: UmniCategory: Guest and traveler techSubcategory: Website chatbots

AI Powered

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AI-enabled Chat Bot

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Vendor: Eastern EnterpriseCategory: Guest and traveler techSubcategory: Website chatbots

Technical specifications

Specifications
It is a java widget, which can be used with any browser and smart device as part of the webpage.
Configurations
Onboarding and installation requires only 1 - 3 hours from your side - the entire project!
Scalability
It is easy to add also a live agent (human) element, so you can provide also human based answers. Please see our product: Live Chat.

Fee structure

Monthly Flat Fee
Pricing:
The price depends on the amount of answers, amount of rooms and the type of the chatbot. Between AED200 and AED5000 per month.

Buyers

FAQs

What is a hotel chatbot?

How does it work?

Why do I need it?

How do I get started?

How much does it cost?

I don’t see the benefit of having a chatbot in my hotel page?

How can we make sure the bot gives correct answers?

How can I see how much revenue the chatbot generates?

Will the bot get more people to our webpage?

We don’t know what the future brings, why do we need it now?