Product AI-enabled Chat Bot
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AI-enabled Chat Bot

By Eastern Enterprise
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AI Powered

AI Chat Bot Assistant for Booking

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Angie Lacia

Hotel distribution optimization expert

About Angie Lacia

Overview

Launch year

2020

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Compatible integrations

5

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Last Updated

2 Jul 2025

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Description

This is an intelligent, real-time conversational assistant designed to streamline guest interactions across the booking and inquiry journey in the travel and hospitality sector. This chatbot delivers fast, accurate, and personalized support for guests. Guests can ask property-specific questions like “What is the parking fee?” and receive instant answers. The chatbot pulls from structured documents and displays accurate, relevant information, improving self-service and reducing staff burden. This makes booking intuitive, fast, and mobile-friendly—reducing drop-offs and increasing direct bookings


The chatbot supports many core functions. Few are listed below:

  • Booking Assistance
  • Identifying the User via Email
  • Presenting a Dynamic List of Available Properties
  • Collecting Stay Preferences (dates, guests, special requests like extra beds)
  • Applying Promo Codes
  • Sending Booking Confirmation with Actionable Links
  • Knowledge Base Integration


It is ideal for:

  • Hotel and Resort Groups
  • Boutique Property Owners
  • Hospitality Chains Managing Multiple Locations
  • Vacation Rental Platforms
  • Travel Tech Platforms Serving Accommodation Partners


Target Users:

  • Front Desk and Reservation Managers
  • Operations Heads and guest experience teams
  • Revenue and Marketing Teams
  • Travelers Interacting Through Web or Mobile Platforms

Details

Infrastructure detailsStand-alone
Support languagesEN
CategoryGuest and traveler tech
SubcategoryWebsite chatbots
Integrations

The chatbot is designed for seamless integration into a variety of digital touchpoints:

  • Website Embed (iframe or script tag)
  • Booking Engines
  • Mobile Apps (iOS/Android SDKs available on request)
  • Third-party Platforms via RESTful APIs
  • CRM, PMS, or ERP Integration using Webhook-based Extensions and Secure APIs
IndustryHospitality,Travel
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Vacation rental and short stay rental management companies, Hospitality management companies, Asset management companies

Screenshots, videos and other resources

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ChatBot

    Product features

    AI And Natural Language Processing (NLP)

    A.I. Optimization
    FAQ Responses (Canned Responses)
    Measure Bot Performance and Train For More Efficiency
    Real Time 2-Way Translations
    Scripted conversations

    Chatbot Analytics and Data Security

    Analytics And Reporting
    Analytics Dashboard
    Authentication and Authorization
    Dashboarding And Data Visualization
    End-to-End Encryption

    Chatbot Integration, Connectivity And APIs

    API Connection to CRM to Enhance CRM Guest Profile
    Automated Messages Based on PMS Data
    Booking.com / Expedia "Direct Connect"
    Direct Links Hotel Mobile App
    Open API

    Live Chat Handover

    Case Management/Ticketing System
    Live Chat Support
    Message Routing

    Omnichannel Messaging

    Alerts and Notifications
    Omnichannel Communication (Email, Chat, SMS, Whatsapp)

    Sentiment Analysis and Chatbot Marketing

    24/7 Tailor Made Automatized Service
    Check-In Upselling

    Visual Flow Building and Chatbot Customization

    Automated Replies
    Book Internal Services (e.g: Restaurant, Spa, etc)
    Bot Display Name
    City guides and recommendations
    Content Management System (CMS)
    Deal/Offer Templates Library
    Digital Concierge
    Direct Booking Of Tours and Activities In App
    Housekeeping Requests
    Multi-Property View
    Room Service Ordering
    Room-Type Suggestions And Price Check

    Support Level

    Chat

    Integrations

    Filter:

    Clear filter
    product-image

    Websites for Hotels

    verifiedVendor verified
    Vendor: ProfitroomCategory: Hospitality operationsSubcategory: Website Solutions

    AI Powered

    product-image

    AI Webchat

    verifiedVendor verified
    Vendor: Canary TechnologiesCategory: Guest and traveler techSubcategory: Website chatbots
    product-image

    Chatbot

    verifiedVendor verified
    Vendor: HotelwayCategory: Guest and traveler techSubcategory: Website chatbots
    product-image

    Website CMS

    unverifiedUnverified
    Vendor: XYZt, SACategory: Hospitality operationsSubcategory: Website Solutions
    product-image

    Travel Chatbot

    unverifiedUnverified
    Vendor: SmartvelCategory: Guest and traveler techSubcategory: Website chatbots

    Technical specifications

    Specifications

    Backend Framework: FastAPI (Python)

    AI/LLM Engine: OpenAI (GPT-4 or custom model support)

    Knowledge Base: Document-based ingestion (PDFs, DOCs, structured FAQs)

    Configurations

    For smooth deployment, the client should provide:

    • Access to existing property/booking API (if available) or booking form structure
    • Knowledge base documents (hotel policy docs, service guides, etc.)
    • Branding guidelines for UI customization (logo, color scheme)
    • Dedicated contact for tech alignment (for API, webhook, or CMS integration)
    Scalability

    The chatbot is built to scale with your business:

    • Concurrent Conversations: Supports hundreds of concurrent users with autoscaling backends
    • Multi-Property Support: Easily manage multiple hotels or resorts from one bot instance
    • Load-Optimized: Dockerized container-based architecture ensures high availability under peak travel seasons
    • Data Scaling: Can handle expanding knowledge bases without performance loss
    • Cloud-Ready: Deployable across multiple regions for geo-distributed customer bases

    Fee structure

    Monthly Flat Fee

    Buyers

    FAQs

    Who is this chatbot ideal for?

    The chatbot is designed for hotel chains, resorts, vacation rentals, and travel tech platforms. It's particularly helpful for front desk teams, reservation managers, marketing and revenue teams, and, of course, guests interacting via web or mobile.

    Can the chatbot be customized to match our brand and property needs?

    Yes, absolutely. The chatbot can be fully customized in terms of tone, visual style, language preferences, and the types of questions it can answer. You can also tailor responses for specific properties, promotions, and guest types.

    What data sources does the chatbot use to answer guest queries?

    The chatbot can easily pull information from csv, excel, pdf, or any other relevant databases, etc.

    What should I do if I face any issues or need technical support?

    If you encounter any issues or need help during setup or use, please reach out to us directly or contact your dedicated account manager for assistance.