Product Know your guest
Know your guest
UnverifiedBuilding a world where every travel experience is built on trust
Cali Bowen
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By Truvi
UnverifiedOverview
Description
Truvi's "Know Your Guest" solution is designed to deepen guest engagement through comprehensive data aggregation. Its primary functions are to create unified guest profiles and enable highly personalized experiences, driving loyalty and revenue. Unique selling points include its detailed guest insights and ability to facilitate targeted marketing.
This solution is ideal for independent hotels, hotel chains, and small groups seeking to enhance guest satisfaction. Truvi's platform is built for seamless integration within its suite. However, depending on existing systems, external integrations may be necessary for optimal data flow and functionality. Visit
Details
Infrastructure detailsCloud
Support languagesEN
CategoryShort term/vacation rental solutions
SubcategoryGuest screening technology
Integrations
IndustryHospitality
This solution is suitable for:Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations
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UnverifiedTechnical specifications
Specifications
Configurations
The "Know Your Guest" onboarding process begins with a comprehensive assessment of your current systems and data. Our team facilitates seamless data integration and provides personalized training to ensure your staff maximizes the platform's potential. We offer ongoing support throughout the implementation, focusing on a smooth transition and rapid adoption, allowing you to quickly leverage guest insights for enhanced service.
Scalability
Truvi's "Know Your Guest" is designed for robust scalability, accommodating the growth of your business. Its cloud-based architecture ensures seamless expansion, supporting increasing guest data and user volumes without compromising performance. We provide flexible solutions that adapt to your evolving needs, ensuring consistent data management and personalized guest experiences regardless of your size.
Fee structure
Monthly Flat Fee
Buyers
FAQs
FAQs
What is Truvi?
What are your key differentiators compared to other STR protection software providers?
How are the clients charged?
Does Truvi operate globally?
How do you handle guest communication?
What specific short-term rental platforms do you integrate with?
What is your host support like?
What security measures do you have in place to protect guest data and property information?
Do you offer any training or onboarding support for new users?
Do we check for fraudulent credit cards?
Do we cover liability and why don't we?
Is the verification required?
What do I do if my guest does not want to complete the guest screening?
Do you do criminal background checks?
When can hosts expect incidents to be resolved?
How long does it take to receive payouts upon settlement acceptance?
How do you compare to Airbnb’s Aircover?
Airbnb verifies guests, why would I need to do this with Truvi?
How does Truvi platform work with return guests?
Which currencies can we charge guests in?
How long are Damage Protection Services valid?
How long are the Damage Deposit and Damage Waiver valid?