Overview

Launch year

2015

Compatible integrations

16

Last Updated

12 Dec 2025

Description

MessageBox is a task-management and staff-messaging platform for hotels and facility-management teams. It turns emails, voice, chat or WhatsApp into trackable tasks, offers WhatsApp-style communication, checklists, housekeeping and engineering workflows, guest requests/feedback, preventive and reactive maintenance, and dashboards, serving 475+ properties worldwide, with SOC2, ISO 27001, MASA and GDPR compliance.

Details

Infrastructure detailsCloud

Support languagesEN

CategoryHospitality operations

SubcategoryBack Office Collaboration Hotel Tools

Integrations

IndustryHospitality

This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations

Screenshots, videos and other resources

MessageBox functionality updates change log

Product features

Dashboards, Analytics and Reporting

Alerts and Notifications

Corporate Reporting

Custom Reports

Daily Reporting

Real Time Alerts

Human Resources Management

Messaging And Collaboration

Chat With Front Desk

Guest Feedback Management

Guest Messages & Notifications

Guest Requests

Housekeeping Requests

In App Translation

Message Routing

Message Templates

Pre-Arrival Emails

Push Notifications

Staff Communication (Task Manager) Module

Team Chat

Guest Notifications: Updates guests in real-time on service status

Broadcast Announcements: Sends hotel-wide updates to staff

Optimization And Integrations

A.I. Optimization

Desktop App (Non-Web Based)

Guest App Or Web Portal Module

Mobile Optimized/Responsive

Multi-Lingual (Guest Facing)

Open API

PMS Integration

Unlimited Users

Complaint System Integration: Connects with PMS and ticketing tools

Multi-Property Sync: Links complaints across properties

Task Management And Control

Automated Room Assignments

Case Management

Custom Inspection Checklists

Deep Cleaning Scheduling

Digital Concierge

Drag-and-Drop Room Assignments

Guest History

Guest Profiles

Housekeeping Module

In-Room Dining Ordering

Late Check-Out

Lost And Found

Preventative Maintenance Module

Virtual Logbook

Maintenance Reporting: Analyzes preventative maintenance effectiveness

Complaint Tracking: Logs and categorizes guest complaints

Workflows And Automation

Custom Rules And Prioritization

Mobile Request Dispatching

Service Recovery/Escalation

Escalation Workflows: Automates unresolved complaint escalation

Task Dependencies: Ensures tasks are executed in sequence

Guest experience operations management

Feedback Analytics: Tracks guest satisfaction trends

Guest History: Logs personalized service history

Service Recovery: Automates proactive solutions for guest issues

Real-time updates for guest check-ins, check-outs, and room changes

Synchronization of room status, guest VIP status, and housekeeping requirements (DND, MUR)

Room cleaning and maintenance statuses are updated via APIs

Update room statuses in real time (e.g., Clean, Dirty, Occupied)

Bidirectional DND and MUR updates between PMS and platform

Support Level

Local / Regional Support in Middle East and Africa

Office Hours Online Support

Dedicated customer success manager

Dedicated onboarding specialist

Integrations

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OPERA 5 Property Management (PMS)

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Oracle Hospitality Integration Platform ( OHIP )

Vendor verified

Vendor: Oracle HospitalityCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms

WooHoo X Series (JBL by HARMAN)

Vendor verified

Vendor: SmartbeingsCategory: In room techSubcategory: Smart Assistance Devices

Housekeeping Management Platform

Vendor verified

Vendor: MessageboxCategory: Hospitality operationsSubcategory: Back Office Operations Software

Message Box Facilities Management

Vendor verified

Vendor: MessageboxCategory: Hospitality operationsSubcategory: Back Office Collaboration Hotel Tools

MessageBox Transportation

Vendor verified

Vendor: MessageboxCategory: Guest and traveler techSubcategory: Digital concierge solutions

FX FrontDesk

Partially verified

Vendor: IDSNextCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Interel OS

Partially verified

Vendor: InterelCategory: Information communication technologySubcategory: Guest Room Management System (GRMS)

Lokalee

Partially verified

Vendor: LokaleeCategory: Commercial and distributionSubcategory: Ancillary Merchandising

Hudini

Partially verified

Vendor: HudiniCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

Hoteza Web

Unverified

Vendor: HotezaCategory: Guest and traveler techSubcategory: Mobile ordering technology

Hoteza TV

Unverified

Vendor: HotezaCategory: In room techSubcategory: IPTV/ in-room entertainment

Hoteza HSIA

Unverified

Vendor: HotezaCategory: In room techSubcategory: Guest Internet

Hoteza Hotpad

Unverified

Vendor: HotezaCategory: In room techSubcategory: Guest Internet

Hoteza Mobile

Unverified

Vendor: HotezaCategory: Hospitality operationsSubcategory: Hotel Contactless Solutions

Hoteza Check-In

Unverified

Vendor: HotezaCategory: Hospitality operationsSubcategory: Hotel Contactless Solutions

Technical specifications

Specifications

Configurations

There would be deliverables sent to any potential client to setup the application. The initial setup will be done by MessageBox followed by onsite or remote training for the client.

Scalability

Fee structure

Annual Flat Fee

Buyers

FAQs

Messagebox Guest Services Management Platform

Hotel Operations. Simple. Effective.

12 Dec 2025

Dashboards, Analytics and Reporting

Human Resources Management

Messaging And Collaboration

Optimization And Integrations

Task Management And Control

Workflows And Automation

Guest experience operations management

Support Level

Annual Flat Fee