Product Messagebox Guest Services Management Platform
Messagebox Guest Services Management Platform
Vendor verifiedHotel Operations. Simple. Effective.
Shabu AnsFounder
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By MessageBox
Vendor verifiedOverview
Compatible add-ons
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Vendor verifiedDescription
MessageBox is a task-management and staff-messaging platform for hotels and facility-management teams. It turns emails, voice, chat or WhatsApp into trackable tasks, offers WhatsApp-style communication, checklists, housekeeping and engineering workflows, guest requests/feedback, preventive and reactive maintenance, and dashboards, serving 475+ properties worldwide, with SOC2, ISO 27001, MASA and GDPR compliance.
Details
Infrastructure detailsCloud
Support languagesEN
CategoryHospitality operations
SubcategoryBack Office Collaboration Hotel Tools
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations
Screenshots, videos and other resources
Product features
Dashboards, Analytics and Reporting
Alerts and Notifications
Corporate Reporting
Custom Reports
Daily Reporting
Real Time Alerts
Human Resources Management
Optimization And Integrations
A.I. Optimization
Desktop App (Non-Web Based)
Guest App Or Web Portal Module
Mobile Optimized/Responsive
Multi-Lingual (Guest Facing)
Open API
PMS Integration
Unlimited Users
Complaint System Integration: Connects with PMS and ticketing tools
Multi-Property Sync: Links complaints across properties
Task Management And Control
Automated Room Assignments
Case Management
Custom Inspection Checklists
Deep Cleaning Scheduling
Digital Concierge
Drag-and-Drop Room Assignments
Guest History
Guest Profiles
Housekeeping Module
In-Room Dining Ordering
Late Check-Out
Lost And Found
Preventative Maintenance Module
Virtual Logbook
Maintenance Reporting: Analyzes preventative maintenance effectiveness
Complaint Tracking: Logs and categorizes guest complaints
Workflows And Automation
Custom Rules And Prioritization
Mobile Request Dispatching
Service Recovery/Escalation
Escalation Workflows: Automates unresolved complaint escalation
Task Dependencies: Ensures tasks are executed in sequence
Guest experience operations management
Feedback Analytics: Tracks guest satisfaction trends
Guest History: Logs personalized service history
Service Recovery: Automates proactive solutions for guest issues
Real-time updates for guest check-ins, check-outs, and room changes
Synchronization of room status, guest VIP status, and housekeeping requirements (DND, MUR)
Room cleaning and maintenance statuses are updated via APIs
Update room statuses in real time (e.g., Clean, Dirty, Occupied)
Bidirectional DND and MUR updates between PMS and platform
Support Level
Local / Regional Support in Middle East and Africa
Office Hours Online Support
Dedicated customer success manager
Dedicated onboarding specialist
Integrations
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Specifications
Configurations
There would be deliverables sent to any potential client to setup the application. The initial setup will be done by MessageBox followed by onsite or remote training for the client.
Scalability
Fee structure
Annual Flat Fee
Buyers
FAQs
FAQs