Product Infor HMS (Hospitality Management Solution)
Infor HMS (Hospitality Management Solution)
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By Infor Hospitality
Vendor verifiedOverview
Description
An advanced hotel property management solution should be more than just a single system. It should be the hub of hotel operations that connects all systems for hotels, resorts, and casinos. Your hotel PMS should be a holistic hospitality technology platform that connects every aspect of operations to the guest experience, creating a seamless journey that helps your organization meet and exceed the highest standards. It should provide the basis for long-term relationships with guests, and the revenues and profitability that goes with them.Infor® Hospitality Management Solution (HMS) is a hotel PMS built in the cloud to consistently meet and exceed modern guest expectations. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all. The solution provides scalability that can help meet your present needs, along with whatever the future brings.
Details
Infrastructure detailsCloud, Multi-Property
Support languagesENAR
CategoryHospitality operations
SubcategoryProperty Management System (PMS)
Integrations
Infor HMS has over 700 existing integrations, using Open APIs, Webservices and HTNG standards.
IndustryHospitality
Screenshots, videos and other resources
Product features
API connectivity and integrations
Integrates to third party channel management
Connect To Main GDSs
Integrated ID And Passport Scanner
Integrated Payment Terminal And Card Reader
Integrates with booking engine
Open API support
Integrates with central reservation system
Integration to business intelligence
Integration to revenue management system
Integration to revenue rules engine
Integration to 3rd party rate shoppers
Back Office Management and Administration
Automated Night Audit
Centralized User And Role Management
CRM Module
Housekeeping Mobile App
Housekeeping Module
Integrated Hotel Back Office System
Supports Data Import via Excel, CSV
Task Management
Task Manager (Assign by Individual, Department or Custom Group)
Unlimited Users
Import existing PMS guest data to new PMS upon installation
View dashboards based on user role
Customer Data Management
API Connection to CRM to Enhance CRM Guest Profile
CRM Integration
Emailing Automation (Pre and Post-Stay)
GDPR Compliant
Guest CRM
Guest Profiles
SOC2 Complaint
Reservations and front desk operations
Advanced Invoicing and Billing
Alerts And Notifications
Automated Reminders
Automated Room Assignments
Check-In Upselling
Digital Registration
Discount Codes (Promocodes)
Group check-in functionality
Guest App Or Web Portal Module
Mobile Optimized/Responsive
Reservation management
Self Service Check-In
Self Service Check-Out
Tablet/ Kiosk Check-in
Electronic logbook feature
Functionality to copy and paste within browser
User interface supports Mouse and Keyboard Function Key
Add reservation notes
Automatically create folios based on rate type
Allow Multiple Travel Agents attached to one reservation
Blacklist
Book multiple packages on a single stay reservation
Manually post charges and credits
Prevent overbooking
Allows for overbooking
Schedule room change throughout stay
Support hourly/day use room rentals
Track downgrades
Track guest turnaways
Track market segment
Track reservation requests
Track upgrades
Track upsells
Trigger new rate if room move occurs
Automatically assign rooms
Charge card at checkout
Apply with multiple payment methods
Create a guest waiting list
Digital registration cards
Email folio
Guest preference management within reservations
Manually assign rooms
Option for multiple folios
Print folio
Printed registration cards
Provides reservation record, history and trail
Quote functionality for reservations
Real-time selling of rooms inventory with add-ons or enhancements
Route folios
Split rate between multiple guests in one room
Supports add-ons
Supports rate code changes throughout the stay
Supports scheduled charges
Room And Rates Management
Automated Room-Type Pricing
Availability Restrictions
Blended Rates And Promotions
Bulk Updating
Derived Rates
Group Reservations Management
Inventory Grid
Inventory Management
Inventory Restrictions (Allocations & Overbookings)
Lead Days Restrictions
Lenght of Stay (LOS) Restrictions
Policies (Cancellation, Guarantee & Payment)
Rate Packaging Handling Functionality
Support for Weekly And Monthly Rates
Yielding (Revenue Management) Module
Add manual rates
Create confidential rates
Create corporate rates
Create group rates
Create package allowances
Create promotional codes
Create travel agent rates
Set rates based on dates and day of week
Availability of package reconciliation
Rate code order
Yield based on availability
Group Block Management
Tracking room block activity
24/7 Real-time data
Guest data to use for welcoming and marketing communications
Room blocks reporting dashboard
Shoulder night tracking as part of room blocks
Assign ROH room type
Block a full floor for a group
Block rooms for groups
Create contract rates for groups
Create temporary rates for groups
Fully automate group resume including guestrooms and F&B
Post banquet event order directly
Provide meeting planner-specific OBE
Upload and/or automatically import a rooming list
Batch post charges and credits
Block convention space
Block meeting space
Built-in Sales and Catering Module
Email group invoice
Feature for group block release by date
Group billing account
Group block release length of time
Group routing by date or day including amount limits
Guest & conference room reservations on a single platform
Identify corporate block
Manual post charges and credits
Mark a group block tentative/definite
Print group invoice
Release block to general availability
Release block to group availability
Rolling group block release
PMS Finance and accounting
Batch post
Email an invoice
Make adjustments to guest charges in either A/R or Front Desk Folio
Print an invoice
Process travel agent commissions
Provide centralized billing
Provide Pro forma consolidated invoice which reads current charge routing rules
Setup group routing charges
Setup transient routing charges
Split charges between multiple guests
Support comp accounting
Accounts receivable feature
Financial export option
Inclusion of ancillary revenue on folio
Option for 3rd party payments
Supports international tax rates
Supports multiple currencies
Supports multiple payment methods
Integration to 3rd party credit card processors in multiple currencies
Enterprise functionality
Manage data at a centralized, enterprise level
Share company and travel agent profiles
View multi-property availability
Multi-property or enterprise configuration available
Vendor provides enterprise-level logins to view all properties
Vendor provides property-level access and permissions for enterprise accounts
Customer data and guest profiles
Add and store guest notes
Collect and store contact preferences
Configure required fields
See guest profile on booking screen
Store guest contact information
Store guest preferences
Store guest's preferred payment
Store loyalty member details
Store special requests
Upload guest ID
View guest stay history across multiple profiles
View guest stay history in guest profile
View total guest value
Guest pop-up note functionality available
API Connection to CRM to Enhance CRM Guest Profile
GDPR Compliant
Guest Management Dashboard
Digital Registration
Guest communication
Add attachments to guest communication emails
CC others on an email confirmation
Customize guest communication templates to align with property branding
Email folio
Send cancellation emails
Send comment card via email
Send confirmation emails
Send guest marketing emails
Send on-property emails
Send pre-arrival emails
Emailing Automation (Pre and Post-Stay)
Text guests post-stay
Text guests pre-stay
Text guests while in-house
Send confirmation emails
Send on-property emails
Upsell services and offers
PMS Security And Compliance
SOC I & II Compliant
Supports multi-factor authentication (MFA)
Supports single sign-on
Vendor is able to provide security documentation upon request
Vendor is GDPR compliant
Vendor is PCI compliant
Custom Reports
Automatically purge inactive profiles
Audit logs included
Customizable permissions based on user roles
Data export option
PCI-DDS Compliant Payments
Secure guest data storage
Vendor includes vulnerability assessment
Vendor provides data encryption
Vendor provides privacy policy compliance support
Availability calendar
Access to digital tape chart
Minimum length of stay requirements
Provides group availability
Provides in-house status
Provides occupancy statistics
Rate availability calendar
View availability by room type
View availability by unit
View connecting room availability and potential
Drag And Drop Reservations In Calendar View
PMS Sales and Catering Module
Produce banquet events order
Recognize postings that have been made to the group master
Accept digital deposit payments
Events calendar feature
Events room blocking feature
Send contracts for digital signature
Visual room set-up feature
System performance and hosting
Host in a SaaS cloud environment
Create and configure notification settings
Provide user-generated reports
Bandwidth monitoring
Built-in performance analytics
Real-time synchronization
Supports over 500 properties
System up-time monitoring
Vendor provides automatic data backup
Vendor provides data migration support
Vendor provides performance analytics and reporting
Vendor provides SLA (Service Level Agreement)
Vendor provides uptime SLA
Vendor provides vulnerability assessment
PMS reporting and analytics
Alerts and Notifications
Customizable notifications and alerts
Ancillary revenue tracking
Flexible role based reporting
Export results in Excel or CSV
Activities reports
Create custom reports
Events reports
Forecast reports
Group reports
Guest birthday, anniversary and/or special occasion reports
Guest communications reports
Guest demographic reports
Housekeeping reports
Marketing reports
Night audit reports
Pickup Analysis
Occupancy reports
Provide cancellation reports
Owners reports
Accounts receivable reports
Reservations reports (arrival, departure, in-house)
Revenue reports available
Revenue forecasting and budgeting
Schedule reports to be emailed
User-friendly reports generation
Integrated booking engine
Third party online booking engine integrated into PMS
3rd party add-ons integration available
Book group stays online
Booking cart option
Built-in upsell options
Displays room descriptions and images
Dynamic rate option
Hold a reservation while guest completes online booking process
Integration to 3rd party yield management and/or RMS
Integrations to guest loyalty systems
Linked reservations option
Mobile booking option
Mobile check-in feature
Online payment option
Options to bundle room rates with local events and amenities
Pre-arrival email option
Property map available when guest is booking
Real-time availability
Recognizes rate eligibility for loyalty members
Reservation confirmation email
Reservation modification feature
Reservation search function
SSL certificates included
Supports mobile loyalty cards
Vendor supports personalization
Support Level
Local / Regional Support in Middle East and Africa
Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses
In-product help and walk throughs
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Vendor verifiedTechnical specifications
Specifications
Available as a Cloud SaaS Solution, with no local footprint and can be used with any web browser.
Configurations
The technology supplier has to do the set up from the back end, and training for the client is part of the pricing. Infor has on-line training courses, webinars as well as in-app chat for assistance in real-time.
Scalability
From a single hotel to global hotel groups.
Fee structure
Annual Flat Fee
Buyers
FAQs
FAQs
What are the key features of Infor HMS?
Is Infor HMS suitable for different types and sizes of properties?
How does Infor HMS support mobile functionality?
What kind of reporting and analytics does Infor HMS provide?