Product ExpectMe - Direct Booking Conversion Tools
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ExpectMe - Direct Booking Conversion Tools

By ExpectMe
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ExpectMe is a unique room selection platform that unlocks hidden revenue, elevates guest satisfaction, and supports staff efficiency. Drawing inspiration from personalized seat selection models in various industries, such as theatres and aviation, we have crafted a solution tailored to the unique requirements of the hospitality industry.

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Roeland Verhamme
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Overview

Launch year

2023

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Compatible integrations

7

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Last Updated

22 Apr 2025

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Description

We are all used to having the flexibility to pre-select seats on airlines. Our mission is to bring this possibility to hotel guests to support personalization and improve the guest experience. We have also seen that this can be a revenue driver, with a third of guests saying they would pay to be able to select their room rather than having it assigned by the hotel.


Hotels now have a chance to drive incremental revenue not just by upselling higher room categories but also by monetizing room selection for the room category that was originally booked. Additionally, this is a great tool to reward guests, ensuring they book time and time again. Use room selection as part of your direct booking strategy, supporting a channel shift and reducing costs, as no OTA or party can offer this today.


Our platform integrates seamlessly with leading, cloud-based PMS, ensuring real-time automation. This alleviates front desk staff from manual tasks, allowing them more time to interact with guests and offer a unique hospitality experience. With efficient onboarding and minimal setup disruption, we offer hospitality leaders an edge in this competitive market while providing an immediate impact on profitability. 


Empower your guests to personalize their stay by selecting and guaranteeing their own room and add-ons to make their stay extra special, while your hotel unlocks new revenue streams.


Key features

  • Intuitive room selection through a user-friendly platform and interactive floor plan
  • Monetize on room level, with or without upgrade, to unlock untapped revenue streams
  • Upsell specific products and services to enhance the guest experience and drive ancillary revenue
  • Seamless guest communication embedded into your existing guest journey and tools, or sent specifically by our platform
  • 2-way PMS integration to fully automate the booking and operational processes
  • Interactive dashboard with insights and analytics on sales, revenue, conversion and more
  • Efficient onboarding in record time with our simple, intuitive and user-friendly platform
  • Designed and supported by a dedicated team of hospitality professionals


Key benefits

  • Enjoy incremental revenue and profitability
  • Elevate guest satisfaction
  • A unique selling proposition to drive more direct bookings that no OTA or third party can offer
  • Streamline the arrival process and maximize operational efficiency

Details

Infrastructure detailsCloud
Support languagesEN
CategoryCommercial and distribution
SubcategoryDirect Booking Conversion Tools
Integrations

Hotels have full control over their content,availability, inventory, and pricing with our 2-way integration to your cloud-based PMS. Real-time synchronization ensures up-to-date availability and instant booking processing. Bookings made through ExpectMe update the PMS reservation, including room assignment and adding notes for efficient operations.

IndustryHospitality

Screenshots, videos and other resources

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A unique ROOM SELECTION platform
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Pre-arrival message
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Discover on interactive floor plan
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Explore each room

Product features

Conversion Boosters Direct Booking

Improved Booking Experience For Returning Guests At Hotel Group

Conversion Data Analytics and Reporting

Performance Dashboard

Integration, Connectivity And APIs Conversion

Offers and Promotions

Promote Specific Hotels Depending On Strategy

Personalization

Custom Segment Messaging

Conversion Rate Monitoring and Parity

Support Level

24/7 Online Support
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses
Self service onboarding tool

Integrations

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OPERA 5 Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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OPERA 5 Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Apaleo Open PMS

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Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Clock PMS+

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Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Property Management System (PMS)

unverifiedUnverified
Vendor: Busy RoomsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Mews PMS

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Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Property Management System PMS

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Vendor: Access Hospitality, The Access Group's hospitality divisionCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications
Configurations

Implementing ExpectMe is simple and hotels onboard in record time with our simple and user-friendly intuitive user platform, offering step-by-step information and tutorials to complete your configuration and implementation process. Our team is just a call away to help you activate your hotel and invite guests to select their individual room.


Please also visit your PMS marketplace for specific instructions or contact support@expect-me.com for more information about PMS-specific requirements..

Scalability

ExpectMe's Direct Booking Conversion Tools offer exceptional scalability to accommodate the evolving needs of your business. Whether you're a small independent hotel or a large chain, our solution seamlessly scales alongside your operations. With flexible configurations and robust infrastructure, you can easily expand your usage as your business grows without experiencing any performance limitations. This scalability ensures that our tools remain a reliable and effective solution for increasing direct bookings across various business sizes and complexities.

Fee structure

Per room per month with implementation fee
Starting from:
$2.50
Pricing:

Our subscription fee €2.50 per room, per month (minimum fee of €135 per hotel, per month). A 10% discount is offered when paid annually.

A one-time implementation fee is €499 per hotel.


What's included?

  • interactive floor plan design
  • room selection (monetize each room) with seasonal pricing
  • upsell rooms, products, and services
  • create rich room descriptions and content (multi-lingual)
  • send pre-arrival messages
  • fully automated processes through 2-way integration with PMS

Buyers

FAQs

What is ExpectMe?

What are the key benefits for hotels?

How does the room selection process work?

What incremental revenue can ExpectMe help generate?

How does ExpectMe integrate with hotel PMS systems?

Can hotels customize the platform?

Is the platform mobile-friendly?

How can ExpectMe support hotels?