Product VenueVerdict CX
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VenueVerdict CX

By BVA BDRC
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VenueVerdict CX

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Overview

Launch year

1999

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Compatible integrations

0

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Last Updated

29 Jun 2025

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Description

VenueVerdict CX by BVA BDRC is a premier diagnostic tool engineered to elevate customer experience within the hospitality sector. Its core function is to provide hotels and meeting venues with profound insights into guest interactions, enabling the delivery of consistently outstanding and memorable experiences.

This product's unique selling points include offering a front-row view of customer experiences through methods like mystery shopping and event planner feedback, identifying performance gaps across properties, and facilitating benchmarking against competitors. It also supports monitoring brand standards and compliance, and helps pinpoint key "memorable moments" to optimize service.

VenueVerdict CX is ideally suited for hospitality businesses, including independent hotels, hotel chains, and small groups, that are committed to enhancing customer satisfaction and ensuring service excellence. Information regarding specific integration requirements for implementing this technology was not available.

For more details, please visit BVA BDRC's VenueVerdict CX page at https://www.bva-bdrc.com/venueverdict-cx/.

Details

Infrastructure detailsStand-alone
Support languagesEN
CategoryBusiness intelligence
SubcategoryCustomer experience diagnostics
Integrations
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Airport hotels, Serviced apartments and extended-stay properties, Hospitality management companies, Conference centers and event spaces, Resort properties

Screenshots, videos and other resources

Product features

Support Level

Local / Regional Support in Middle East and Africa
Office Hours Online Support
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Webinars and courses
In-product help and walk throughs

Integrations

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Technical specifications

Specifications
Configurations

Our onboarding process for VenueVerdict CX is designed for seamless integration and immediate value. We initiate with a collaborative setup phase, tailoring the system to your specific property or portfolio needs and configuring your desired feedback mechanisms, whether mystery shopping or event planner surveys. Our dedicated team provides comprehensive guidance and support throughout this process, ensuring all data streams are activated and your dashboard is fully operational. We focus on enabling your team to swiftly leverage the powerful insights for strategic decision-making and continuous customer experience enhancement.

Scalability

VenueVerdict CX is inherently designed for robust scalability, seamlessly accommodating operations from single independent venues to extensive multi-property portfolios and large international hotel chains. Our platform flexibly adapts to your growth, efficiently managing increasing volumes of data and user demands as your business expands. We ensure our solution continues to deliver actionable insights and comprehensive performance monitoring, consistently supporting your evolving customer experience strategy, regardless of your operational scale.

Fee structure

Per Feature
Offers free trial
Pricing:

VenueVerdict is priced per quarter and invoiced bi-annually, with flexible invoicing options—centrally or per property, and in any currency.


We offer tailored packages to suit your needs—whether you’re after a structured programme or ad-hoc support:


  • Mystery Shopping: Priced per enquiry based on volume, features, and add-ons.
  • Event Planner Feedback: Fixed quarterly fee for unlimited surveys and platform access.


Final pricing depends on the scope and setup. Get in touch for a tailored quote and full breakdown.

Buyers

FAQs

Who are we?

BVA BDRC is part of The BVA Family—a global leader in insights, consulting, data & analytics, and SaaS solutions, supporting clients in 100+ countries. With over 50 years of experience, we empower organisations with predictive analytics, AI-driven intelligence, and behavioural science expertise to bridge the gap between ambition and action. We’re backed by a network of 1,000+ experts across data science, research, and innovation—making us a trusted partner across both public and private sectors.

Where are we based, and where do we operate?

The BVA Family has 16 regional offices worldwide, including in: • London, New York, Paris, Singapore, Sydney, and more. Our global reach spans across 100+ countries with a strong presence in major hospitality hubs including Dubai.

What do we do?

BVA BDRC is one of four consulting brands under The BVA Family, specialising in: • Market & Customer Strategy • Customer & User Experience • Brand & Reputation • Communication & Advertising • Product Innovation • Regulation & Compliance We support clients across key sectors such as: • Hospitality, Travel & Tourism • Finance, Insurance, Automotive • Media, Entertainment, Government • Property, Leisure & Transport

What is VenueVerdict?

VenueVerdict is our flagship customer experience diagnostics programme for the hospitality sector. It has supported 1,000+ hotels and venues across 60+ countries since 1999. It offers two powerful tools: 1. Mystery Shopping End-to-end CX assessments of the enquiry journey (phone, email, web, live chat etc.), multilingual and tailored to your sales process. 2. Event Planner Feedback Real-time insights from meeting bookers and event hosts to help understand the on-site experience. Together, these help you: • Pinpoint performance gaps • Benchmark against peers and competitors • Elevate your CX strategy • Be better guardians of inbound business

Who is VenueVerdict best suited for?

VenueVerdict is ideal for hotels, resorts, and venues that handle enquiries for MICE events, weddings, and all types of reservations—be it group bookings, individual bedroom stays, or long-stay enquiries. Whether you’re an independent hotel, part of a global chain, or a hospitality management group, the programme helps you benchmark performance, identify training needs, and drive commercial improvement.

What makes VenueVerdict different from other CX tools?

VenueVerdict is purpose-built for hospitality—unlike generic CX tools, it’s tailored to the real-life sales enquiry journey across multiple channels. Running since 1999, the programme continuously evolves with input from clients and sector experts to stay aligned with the industry’s changing needs. Our assessment criteria are natural and conversational, not rigid or scripted. We offer independent accreditation based purely on performance, with a global benchmark built from years of working with leading hospitality brands. The online platform provides rich insights, one-click reporting, and access to deep historic data. VenueVerdict uniquely combines impartial mystery shopping with real event booker feedback—so you get a clear view of both the sales promise and the on-property delivery. We also support you through regular check-ins, result reviews, and training sessions.

How quickly can we get started?

We can get your programme live in as little as a week. Once you confirm the scope, we’ll handle setup, scheduling, onboarding briefing, and portal access.

Is VenueVerdict available globally?

Yes. Mystery enquiries and feedback surveys can be placed worldwide, in multiple languages, ensuring consistency across your regional or global portfolio. We have strong benchmark in Europe, UK and UAE.

Can we customise the reports or feedback?

Absolutely. We offer tailored reporting—filterable by region, brand, or hotel—with options to focus on specific KPIs, CX touchpoints, or training priorities. Dashboards and PDFs can be generated on-demand.

Is staff training included or supported?

Yes. A scorecard for each enquiry is released on our dashboards with the call recording, email correspondence and follow up proposal attached along with a comment by the mystery shopper summarising the experience. On top of that, we offer training enquiries and scheduled performance review to discuss insights and offer support.

What else do we offer for the hospitality industry?

Beyond VenueVerdict, we help brands: • Understand sustainability’s impact on brand value and pricing • Track the evolution of leisure vs. business travel • Redefine luxury for modern travellers • Leverage automation without losing the human touch • Monitor brand strength via our Hotel Guest Survey (HGS) HGS is trusted by leading brands and asset managers, offering: • Insights from 50,000+ global travellers • Data across 200+ brands • Performance benchmarking for hotel, OTA, and loyalty brands

What are the next steps? How can I get in touch?

Please email our designated mailbox; meetings@bva-bdrc.com or reach out directly to: Sarmad Nadeem at sarmad.nadeem@bva-bdrc.com