Product Cross-channel hotel payments
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Cross-channel hotel payments

By Adyen
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All payments services for your hotel in a single platform.Take your omnichannel payment solutions to the next level by connecting your online and offline payments in one system using unified commerce.

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Overview

Launch year

2015

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Compatible integrations

14

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Description

All-in-One Hospitality Payments: A Single Platform for Everything

Manage your entire financial ecosystem, from online bookings to check-out, within a single platform. This unified solution by Adyen streamlines operations and enhances the guest experience.

Benefits:

  • Unified Platform: Manage all financial services - online payments, in-person transactions (bar, spa, etc.), and property-wide operations - regardless of location, all under one roof with Adyen.
  • Personalized Experiences: Empower guests with:
  • Flexible check-in and check-out options.
  • Integration with existing loyalty programs.
  • Diverse local payment methods for added convenience.
  • Reduced PCI Scope: Minimize the handling of sensitive card data with Adyen, simplifying compliance procedures.
  • Seamless Integrations: Works alongside your existing trusted partners, creating a cohesive hospitality ecosystem.

Adyen's approach not only simplifies your operations but also surpasses guest expectations by offering a smooth and personalized experience.

Details

Infrastructure detailsCloud, Multi-Property
Support languagesENAR
CategoryFinance and payments
SubcategoryOffline and physical payments
Integrations
IndustryHospitality

Screenshots, videos and other resources

Product features

Payment Methods

At Table Payments

Add Gratuities/Tips
Check Retrieval From POS Using a Payment Device
Kiosk Mode
Pays and Close Checks From Payment Device
PMS Posting
Refunds And Voids
Retrieve Balance for Pre-Paid, Debit, Gift , or Stored-Value cards
Split Checks
Wireless Pin Entry Device With Integrated Printer
Standard Tablet Software Compatibility
Compatible with Windows & Bluetooth printers

Counter Payments

PMS Posting
Pre-Authorize A Guest Card For A Certain Amount (Bar Tabs)
Refunds And Voids
Retrieve Balance for Pre-Paid, Debit, Gift , or Stored-Value cards
Supports High-Transaction Volumes

Management and Optimization Operations POS

Access Controls/Permissions
Billing Operations
End-Of-Month Retail Accounting
Gift Card Management
Receipt Management
Reporting And Analytics
Tips Management

Online Payments

3-D Secure Payments
Accepts Apple Pay
Accepts Google Pay
Credit Card Payments
Integrated Payment Gateway
Mobile Optimized/Responsive
Online Payments
Payment Automation For OTA Bookings
PCI-DDS Compliant Payments

Reception Payments

Auto Authorizations release
Automatic Top Up Authorizations
Conversion Rate Optimization
Front Desk Barcode Scanners
Manual Top Up Authorizations
Pre-Authorizations
Refunds And Voids
Sale Transactions
Tokenization of Card Data

Support Level

Local / Regional Support in Middle East and Africa
Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager

Integrations

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OPERA Cloud Property Management

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Oracle Hospitality Integration Platform ( OHIP )

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Vendor: Oracle HospitalityCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms
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OPERA 5 Property Management

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Shiji Enterprise Platform

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Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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AeroGuest

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Vendor: AeroGuestCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms
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Online payments

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Vendor: AdyenCategory: Finance and paymentsSubcategory: Ecommerce payment platforms
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Roiback Booking Engine

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Vendor: RoibackCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Roiback Web solutions

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Vendor: RoibackCategory: Hospitality operationsSubcategory: Website Solutions
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Roiback Loyalty

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Vendor: RoibackCategory: Guest and traveler techSubcategory: Customer Loyalty Software
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Restaurant POS

partially_perifiedPartially verified
Vendor: PosistCategory: Hospitality operationsSubcategory: Restaurant Solution
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Oracle MICROS Simphony POS

partially_perifiedPartially verified
Vendor: Oracle HospitalityCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
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Wi-q

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Vendor: Wi-qCategory: Guest and traveler techSubcategory: Customer Communication
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Agilysys

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Vendor: AgilysysCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Clock PMS+

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Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications
Configurations

We will provide an implementation manager to help you integrate Adyen's payments platform into your Property Management System or other hardware vendors.

Scalability

Fee structure

Monthly Flat Fee
Pricing:

https://www.adyen.com/pricing

Buyers

FAQs

What online payment methods does Adyen offer?

Adyen offers a wide range of online payment methods. Customers can pay on your website, in-app, or even recurring with our online payments platform with all major payment methods. Accept the following online payment methods into your checkout with our financial technology platform: Credit cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, and all major credit cards. Debit cards: Visa Debit, Mastercard Debit, Maestro, and more. Digital wallets: Apple Pay, Google Pay, PayPal, WeChat Pay, Alipay, and more. Buy now, pay later: Klarna, Afterpay, Affirm, and many more. Bank transfers: iDEAL, Sofort, Bancontact, Giropay, EPS, and many more. Real-time payments: PIX, SEPA Instant, and many more. Vouchers, prepaid, and gift cards: Many different providers. The specific payment methods that are available to your business will depend on your location and the types of customers you are targeting. However, we offer a wide range of payment methods to choose from, so you can be sure to find the right ones for your business. Discover popular payment methods from around the world here. https://www.adyen.com/payment-methods In addition to these online payment methods, we also offer a variety of other payment methods, such as in-person payments, mobile payments, and recurring payments.

Is Adyen’s online payment system secure?

Yes, Adyen's online payment system is secure. We use the latest security to protect your data, including: PCI DSS compliance: Adyen is a PCI DSS Level 1 Service Provider, with PCI DSS compliance assessed by an independent Qualified Security Assessor (QSA) annually. Encryption: We encrypt all customer data, including credit card numbers, before it is transmitted over the internet. Fraud protection: We use a variety of fraud prevention techniques to protect your customers from fraud, including 3D Secure. Security audits: Adyen's security is regularly audited by independent security firms to ensure that it meets the highest standards. In addition to these security measures, we also offer a variety of features to help you protect your customers' data, such as: Tokenization: We allow you to store your customers' payment information as tokens, which are encrypted and cannot be used to make unauthorized payments. Recurring payments: You can set up recurring payments for your customers, which can help to reduce the risk of fraud.

What businesses is Adyen suitable for?

Adyen is suitable for businesses of all sizes, from small businesses to large enterprises, including: Ecommerce businesses: Adyen offers a variety of payment methods that are well-suited for ecommerce businesses, including credit cards, debit cards, digital wallets, and buy now, pay later (BNPL) options. Retail businesses: We offer an array of in-store payment solutions tailored to the needs of retail businesses. Our comprehensive range includes cutting-edge point-of-sale (POS) systems, convenient mobile payments, and secure contactless payment options SaaS businesses: We provide a variety of payment methods that are ideal for SaaS businesses, including recurring payments, subscription payments, and in-app payments. Platforms and marketplaces: Discover a range of payment methods tailored for platforms and marketplaces, including in-app payments, cross-border transactions, and multi-currency support.

Is Adyen a payment gateway?

Yes, Adyen is a payment gateway. A payment gateway is a company that facilitates the transfer of funds between a customer and a merchant. We provide a platform that allows merchants to accept payments from customers around the world using a variety of payment methods. Adyen is also a payment processor, which means that we handle the authorization and settlement of payments. This means that we are responsible for verifying that the customer has the funds to make the payment and for sending the funds to the merchant. We have consolidated a payment gateway, payment processor, and an acquiring bank in one platform for both online and in-person payments. Learn more here. https://www.adyen.com/knowledge-hub/payment-processor