VendorJourney
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Journey

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Head Office
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Lisa ButtleSales & Partnership Director
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About company

Type: Private
Founded

2012

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Brands

1

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Products

3

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Company size

51-200

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Last Updated

12 Nov 2025

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Journey - Where luxury hotels go to grow


Journey helps hotels retail their entire experience, turning every guest touch point into a revenue opportunity.


Our Hospitality Performance Platform unifies advisory services, digital marketing, an award-winning booking engine, and experience management into a single, strategic ecosystem. This integration enables luxury hotels to grow direct revenue, increase guest spending, and maximise the value of every stay.


With more than 750 hotels, resorts, and spas already using our platform, Journey is a leader in hotel ecommerce. Our team has spent over a decade building connected solutions that deliver measurable results for the world’s most ambitious hospitality brands.


At Journey, we deliver more than return on investment, we deliver Return on Experience.

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All products3

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Journey Ecommerce

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Category: Commercial and distributionSubcategory: Booking Engine (IBE)Integrations: 10Launch year: 2018
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Gifted

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Category: Guest and traveler techSubcategory: Gift Voucher TechnologyIntegrations: 2Launch year: 2007

AI Powered

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Experience Management System

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Category: Hospitality operationsSubcategory: Spa / Golf / Club management softwareIntegrations: 3Launch year: 2007

Sales coverage regions

Middle East

United Arab Emirates

Europe

IrelandItalySpainUnited Kingdom

Support categories

Booking Engine (IBE) Gift Voucher Technology Spa / Golf / Club management software
Location
Headquarters: Journey, Phoenix House Cheltenham Gloucestershire United Kingdom Cannock Office: 9 - 11 Heritage Park, Cannock, United Kingdom Madrid Office: Avenida de Cantabria, Madrid, Spain