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Experience Management System

by Journey·Since 2007

Experience Management System

Hotels have evolved from the traditional “room-for-the-night” concept. Today, guests want experiences, and hoteliers need the tools for it. Journey Experience Management System (EMS) means you can do just that. Manage and monetise anything from spa treatments to tee times - all in one centralised space, seamlessly.

✓ By vendor · updated 8 Jan 2026
IntegrationsBooking Engine ✓ · Property Management System ✓2
SolvesExperience Management System
Best forMedium and small hotel groups · Independent hotels
AINo AI declared
Adoption19 yrs in market

Works with 2 systems

Does it work with your PMS?
✓Connects with OPERA 5 Property Management (PMS) — listed by the vendor.
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Booking Engine (IBE)1
Journey Ecommerce
Property Management System (PMS)1
OPERA 5 Property Management (PMS)

4 features in 1 groups

Support Level4
Office Hours Online SupportChatDedicated Account manager and Implementation ManagerDedicated onboarding specialist

Specs and adoption

DeploymentCloud, Multi-Property
LanguagesEN
Pricing modelMonthly Flat Fee
Free trialNo
Sales team13
In market since2007
Live properties and named clients1 named clients
Contact Journey
Jose Nunez✓ Verified by Journey
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Technical specifications

Configurations

The onboarding process for Journey's Experience Management System (EMS) is meticulously designed to ensure a seamless transition for our clients. Our dedicated team collaborates closely with each business, understanding their specific requirements and preferences. We provide comprehensive training sessions for staff members to ensure they are proficient in utilizing the platform effectively. With our hands-on support and guidance, businesses can quickly integrate Journey's EMS into their operations, optimizing efficiency and enhancing guest experiences from day one.

Scalability

Journey Hospitality Group's Premier Software offers exceptional scalability to meet the evolving needs of businesses in the hospitality industry. Whether managing a single independent hotel or overseeing a chain of properties, our platform seamlessly scales to accommodate varying levels of demand. With flexible customization options and robust backend support, Premier Software adapts effortlessly to diverse environments, ensuring consistent and efficient operations across all locations. From small boutique hotels to large hotel chains, our platform evolves alongside businesses, empowering them to grow and thrive in a dynamic market landscape.

Integration notes

Integrates with your Property Management System

Have visibility of your guest's whole stay in one place.

FAQs

Videos and files

More details

IndustryHospitality
Product websiteVisit website ↗