Integrations

Technical specifications

Overview

Launch year

2007

Compatible integrations

Last Updated

4 Sep 2025

Description

Journey Hospitality Group's One Journey Platform is a user-friendly solution designed to streamline and enhance the guest experience for hotels and travel management companies. With its intuitive interface and powerful tools, One Journey allows users to seamlessly manage bookings, guest communications, room assignments, and more, all in one centralized platform. One of the unique selling points of this product is its ability to personalize the guest experience through targeted messaging and tailored recommendations.

Ideal for independent hotels, small groups, and travel management companies, One Journey is a versatile solution that can be customized to meet the specific needs of each business. Whether you are looking to improve guest satisfaction, increase operational efficiency, or drive revenue growth, One Journey is the perfect choice for businesses looking to elevate their hospitality experience.

To implement this technology, integration with existing booking systems and communication channels may be required. Our team of experts is on hand to assist with the seamless integration process to ensure a smooth transition to the One Journey Platform.

Details

Infrastructure detailsCloud

Support languagesENAR

CategoryGuest and traveler tech

SubcategoryGuest stay and journey management platforms

Integrations

IndustryHospitality

This solution is suitable for:Enterprise hotel chains

Screenshots, videos and other resources

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Product features

Contactless Solutions General

General GSO

Chatbot functionality

Security And Compliance Contactless Solutions

Guest facing experience optimization

Branding And Customization GSO

Management and Optimization GSO

Check-in and Check-out

Food and Beverage ordering

Support Level

Integrations

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OPERA Cloud Property Management (PMS)

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

AI Powered

SevenRooms

Vendor verified

Vendor: SevenRoomsCategory: Restaurant technologySubcategory: Restaurant Customer Relationship Management (CRM)

Daylight PMS

Vendor verified

Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)

OPERA 5 Property Management (PMS)

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Planet Payment Gateway

Partially verified

Vendor: PlanetCategory: Finance and paymentsSubcategory: Ecommerce payment platforms

STAAH Channel Manager

Unverified

Vendor: Access Hospitality, The Access Group's hospitality divisionCategory: Commercial and distributionSubcategory: Channel Manager

Tevalis EPOS

Unverified

Vendor: TevalisCategory: Restaurant technologySubcategory: Restaurant Management Software & POS

Stripe for Hospitality

Unverified

Vendor: StripeCategory: Finance and paymentsSubcategory: Ecommerce payment platforms

Guestline Rezlynx PMS

Unverified

Vendor: GuestlineCategory: Hospitality operationsSubcategory: Property Management System (PMS)

ResDiary

Unverified

Vendor: ResDiaryCategory: Restaurant technologySubcategory: Restaurant Reservation Software

Technical specifications

Specifications

Configurations

The onboarding process for Journey Hospitality Group's One Journey Platform is tailored to the unique needs of each client. Our dedicated team works closely with clients to understand their specific requirements and customize the platform accordingly. We provide comprehensive training sessions for staff members to ensure they are proficient in using the platform's features effectively. With our hands-on support and guidance, businesses can seamlessly integrate the One Journey Platform into their operations, optimizing efficiency and enhancing guest experiences from day one.

Scalability

Journey Hospitality Group's One Journey Platform offers exceptional scalability to accommodate the evolving needs of businesses within the travel and hospitality industry. Whether managing a single independent hotel or overseeing a chain of properties, our platform seamlessly scales to meet varying levels of demand. With flexible customization options and robust backend support, the One Journey Platform adapts effortlessly to diverse environments, ensuring consistent and efficient operations across all locations. From small startups to large enterprises, our platform evolves alongside businesses, empowering them to grow and thrive in a dynamic market landscape.

Fee structure

Monthly Flat Fee

Pricing:

Journey Hospitality Group's pricing model for the One Journey Platform is flexible and transparent, designed to suit the diverse needs of businesses in the travel and hospitality sector. Our pricing is typically based on factors such as the number of properties, the volume of transactions, and desired features. We offer customizable packages to ensure affordability and value for our clients, with options for both one-time setup fees and ongoing subscription plans. Our pricing structure is competitive and straightforward, with no hidden costs, ensuring that businesses can easily budget and plan for the implementation of our innovative platform.

Buyers

FAQs

What's the contract term?

The contract term is usually 24 months. Of course, we hope you'll enjoy our platform as much as our existing clients do. But if you do decide you want to end your contract after that time, we ask that you give us 30 days' notice.

What fees will I be charged?

Each module has an onboarding fee, which is only chargeable once and covers the cost of the team building out your site, training your teams, and guiding you through the whole onboarding process. There's also a small service fee per module, paid at the point of transaction. This means we can continue to maintain and improve the site, including rolling out new features and functionality, with no additional costs to you. We also provide you with ongoing support if you need it.

How long will set-up take?

It will take approximately 6-8 weeks from the approval of the contract to get you live.

Am I eligible to use the platform?

Our platform is compatible with some of the world's leading software providers. You can see the full list of partners we work with, here.

Will I sell more using this platform?

By giving guests the ability to book multiple experiences in one go, upgrade their booking, or add additional items to their basket, you'll soon see how much more you can sell by using our platform.

Journey Ecommerce