Guest Mate

Guest Mate is a cloud-based guest communication and experience platform designed for hotels, independent properties, resorts and short-stay accommodations. The platform provides a suite of interconnected tools including automated guest messaging, digital check-in, upsell offers, local recommendations, service request management and customizable digital guides — all working together to enhance guest engagement and streamline operations. Guest Mate’s technology enables front desk, guest services, marketing, and operations teams to deliver personalized, timely communication before, during and after stay via SMS, email, WhatsApp and in-app messaging without the need for additional hardware. With real-time analytics, automated workflows and integrated guest profiles, properties can improve service delivery, increase ancillary revenue, reduce manual workload and elevate overall guest satisfaction. Designed to integrate seamlessly with property management systems (PMS), Guest Mate helps hospitality teams build stronger guest relationships, boost loyalty and optimize operational efficiency in today’s competitive travel landscape.