Amira AI

Amira AI is an AI-powered Customer Operations Platform designed for enterprises across industries, with dedicated solutions for hotels, gastronomy, and tourism. For hospitality businesses, Amira helps automate guest communication and service throughout the customer journey, from booking and pre-arrival to in-stay requests and post-stay engagement.

Amira provides a unified platform comprising five integrated solutions: Amira.agentic for AI-driven customer operations, Amira.analyze for conversation and performance analytics, Amira.coach for employee training, Amira.assist for real-time agent support, and Amira.stage for AI video avatars.

The solution is primarily software-based and can be deployed through cloud, private cloud, hybrid, or on-premise environments. It integrates with existing CRM, ERP, ticketing, and other business systems.

Amira supports customer service, reservations, sales, front office, operations, contact centers, management, and training teams through omnichannel communication including phone, WhatsApp, email, web chat, and messaging.