Product Amira Agentic
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Amira Agentic

By Amira AI
partially_perifiedPartially verified
AI Native

The voice and the hands

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Overview

Launch year

2024

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Compatible integrations

1

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Last updated

3 Nov 2026

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Description

Amira.agentic (the voice and the hands): Amira works 24/7: every night, weekend and holiday, with no queue, no hold music and no shift change. She speaks with guests by phone, WhatsApp, chat and email in Arabic, English, Hindi and 120+ more languages, switching mid-sentence as naturally as your guests do.

She doesn’t just answer; she gets it done. Connected to your property management system (PMS), point of sale (POS) and spa system, she checks live availability and books rooms directly, changes dates, arranges late checkouts, reserves restaurant tables, adds airport transfers and schedules spa treatments. Each change goes straight into your systems, so your team starts the day with everything already in place, not a pile of requests to process.

One thing to confirm before this goes to a client: the knowledge base says Amira connects through 400+ integrations and open APIs, but it doesn’t list specific PMS, POS or spa products (such as Opera or Protel). If a hotel asks about its own system, check the integration with the product team rather than promising it.

Details

Infrastructure detailsCloud, Open API, Stand-alone
Support languagesEN
CategoryRobotics, AI and automation
SubcategoryVoice-based AI
Integrations

The basic rule is simple: Amira connects to any system that has an API, and she works in both directions: she reads data and also writes actions back (bookings, updates, orders). So the first question for any vendor (PMS, POS, spa, CRM) is whether their system offers an API and whether the hotel is allowed to use it.

IndustryHospitality
This solution is suitable for:Alternative Accomodation, Casino & Integrated Resort Operators, Conference Centers & Event Spaces, Enterprise Hotel Brands & Global Chains, Hostels & Budget Accommodations, Hotel Management Companies / 3rd Party Operators, Independent Hotels, Regional or Mid-Size Hotel Groups, Restaurants, Cafes & F&B Outlets, Serviced Apartments & Extended-Stay Properties, Small Hotel Chains & Collections, Spa, Wellness & Leisure Facilities

Screenshots, videos and other resources

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    Product features

    Customer Communication General

    Alerts And Notifications
    AI Native
    Analytics Dashboard
    AI Native
    Automated Data Gathering And Integration
    AI Native
    Automated Pre-Stay Emails
    AI Native
    Call Center Functionality
    AI Native
    Centralized Inbox
    AI Native
    Chat With Front Desk
    AI Native
    Customizable Guest Surveys
    AI Native
    Customize With Brand Identity (Font, Logo, Colors and Images)
    AI Native
    Device Agnostic
    AI Native
    Facebook Messenger Integration
    AI Native
    Guest Communication (SMS Messaging)
    AI Native
    Guest History
    AI Native
    Guest Messages & Notifications
    AI Native
    In-Stay Upsells
    AI Native
    Mobile Optimized/Responsive
    AI Native
    New Message Notifications
    AI Native
    Omnichannel Communication (Email, Chat, SMS, Whatsapp)
    AI Native
    On Property Upsells
    AI Native
    Personalized One-To-One Communication
    AI Native
    Real Time Live Availability
    AI Native
    Unlimited Users
    AI Native
    Upsell Services And Offers
    AI Native
    Automated Pre-Stay, In-Stay and Post-Stay Email & Whatsapp Communications
    AI Native
    WhatsApp Business Integration with CRM
    AI Native
    WhatsApp Campaign Manager
    AI Native
    Movie, taxi and events bookings
    AI Native
    City Transport / Train / Metro information and ticket booking
    AI Native
    City Tour guides and booking
    AI Native
    Loyality incentives
    AI Native
    Interactive multilingual Food menu
    AI Native
    Automated direct access to the duty staff
    AI Native

    Support Level

    Local / Regional Support in Middle East and Africa
    Office Hours Online Support
    Chat
    AI Native
    E-Training / Online Training
    AI Native
    Dedicated Account manager and Implementation Manager
    Dedicated customer success manager
    Dedicated onboarding specialist
    Self service onboarding tool
    AI Native
    In-product help and walk throughs

    Integrations

    Filter:

    Clear filter
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    OPERA Cloud Property Management (PMS)

    verifiedVendor verified
    Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

    Technical specifications

    Specifications
    Configurations

    Amira goes live in 2–8 weeks per use case, depending on scope. A focused first use case, such as answering reservation and guest enquiries around the clock, sits at the shorter end. Deep integration across several systems sits at the longer end. Your existing phone system and core systems stay in place; Amira connects to them.

    Scalability

    Fee structure

    Hourly Pricing
    Starting from:
    Offers free trial
    Pricing:
    • A fixed monthly budget, chosen from a few plan sizes. The client commits to a plan, and the budget is spent on whatever they actually use.
    • Usage is counted in two units: minutes for voice (phone calls and the website avatar) and conversations for text (a WhatsApp, chat or email exchange within 24 hours counts as one).
    • One shared pot: the budget covers every channel, so it can be used for all voice, all text, or any mix.
    • Amira is paid only while she’s actually talking. There’s no charge for waiting time, night shifts or idle hours.


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    FAQs