Product Amira Analyze
Amira Analyze
Partially verifiedThe quality manager that reviews every guest conversation
ExploreTECH
By Amira AI
Partially verifiedOverview
Description
Amira Analyze reviews 100% of your guest conversations, on the phone, WhatsApp, chat and email, instead of the usual small sample. She scores every conversation against your own service standards and shows the reason and the exact quote behind each score.
For every conversation she identifies what the guest wanted, whether the issue was solved, and why a guest may leave unhappy. She predicts satisfaction (NPS, CSAT, sentiment and churn risk) before any survey comes back. She covers both your staff and your AI assistants.
Findings become coaching priorities for each team member, organisation-wide weak spots and benchmarks across properties, teams and agents. Personal data is anonymised before scoring, and data stays in-country.
Details
Infrastructure detailsCloud, Open API, Stand-alone
Support languagesENAR
CategoryBusiness intelligence
SubcategoryCustomer experience diagnostics
Integrations
No change to your phone system is needed. Amira Analyze takes call recordings from where you already store them, with automatic sync from 15 storage types, including SFTP, Amazon S3, Azure Blob and OneDrive. Date, agent and case details are read automatically from file names.
Chat, WhatsApp and email conversations handled through the Amira platform are analysed directly. Results can be passed to your BI, HR or CRM systems through the API and signed webhooks. Integration is set up together with our team during onboarding.
IndustryHospitality
This solution is suitable for:Alternative Accomodation, Casino & Integrated Resort Operators, Conference Centers & Event Spaces, Enterprise Hotel Brands & Global Chains, Hostels & Budget Accommodations, Hotel Management Companies / 3rd Party Operators, Independent Hotels, Regional or Mid-Size Hotel Groups, Restaurants, Cafes & F&B Outlets, Serviced Apartments & Extended-Stay Properties, Small Hotel Chains & Collections, Spa, Wellness & Leisure Facilities
Product features
Feedback collection
Survey design
Mystery shopping and service assessment
Experience diagnostics
Benchmarking and reporting
Service recovery and improvement
Enterprise platform capabilities
Support Level
Integrations
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Technical specifications
Specifications
Cloud-based and used through a web browser, with no software to install. Hosted in Azure UAE North, with data kept in the UAE; hybrid and on-premise options are available.
Security: TLS 1.3 in transit, AES-256 at rest, and anonymisation of personal data before analysis. Retention and automatic deletion are configurable. Compliance: SOC 2 Type 2, ISO 27001, GDPR and UAE PDPL.
Configurations
We start with a short baseline: a few days of measuring your current service quality, so that every later result is compared with your own starting point.
Together we then turn your service standards into evaluation questions written in plain language, with your own weights and knockout criteria, and connect your recording storage. Users, properties and teams are imported, and analysis runs automatically.
What we need from you: access to your recordings, your existing quality standards or checklists, and a project contact. Typical time to go live: 2–8 weeks, depending on scope.
Scalability
Built for multi-property groups. Results are structured by project, property or service partner, team and agent, with benchmarks across all of them. You can start with part of your conversations and scale to 100%. When you refine a criterion, past conversations can be re-scored, so trends remain comparable over time. Detailed role-based permissions control who sees what across properties.
Fee structure
Monthly Flat Fee
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