Product Revinate Guests
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Revinate Guests

By Revinate
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Confident hoteliers, Delighted guests

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Travis CabreraRegional Director
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Overview

Launch year

2023

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Compatible integrations

17

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Last Updated

8 Jul 2025

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Description

Revinate Guests is at the core of our data platform. It is the decoder ring that allows hoteliers to understand, segment, and activate guest data. Think of it as a mission-critical command center. 


Millions of data points come together to provide a unified 360 view of guests. Hoteliers can leverage Rich Guest Profiles™ to identify, acquire, and retain their best guests. Segments built in Revinate Guests can then be activated to drive direct revenue through our omnichannel product offerings.



Details

Infrastructure detailsCloud, Multi-Property
Support languagesEN
CategoryGuest and traveler tech
SubcategoryCustomer Relationship Management System (CRM)
Integrations

Our partners bring us closer to transforming the hospitality industry every day. We believe that working together is the best way for our businesses — and our customers — to thrive.


We partner and integrate with leading hotel technology providers. Become a partner, reach out to our partnerships team.

IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hospitality management companies, Asset management companies

Screenshots, videos and other resources

Product features

Automation

Call Center Automation
Database Health Monitoring
Email Automation
Workflow Automations
Moving Data From One System To Another
Reservation Matching Between Systems
Updating Integrated Reservations
Tracking Costs
Daily Report Aggregation And Distribution
Pre-Assessment And Prioritizing Data

Contact Management

Attribute Based Segmentation
Automatic De-Duping
CCPA Compliant
Channel/Market Based Segmentation
Contact Management & Segmentation
Contact Segmentation
Customer Profiling
Customize Offers
Flexible Guest Preference management
GDPR Compliant
Geographic Based Segmentation
Guest Profile Enrichment
List Creations
Loyalty Segmentation
Read through shadow OTA Guest profiles
Room Type Based Segmentation

Customer Service

Activity Dashboard
Automated Pre-Stay Emails
Branded Loyalty Program
Customizable Guest Surveys
Guest Communication (SMS Messaging)
Guest Feedback Management
Guest Management Dashboard
Guest Messages and Notifications
Multi-Brand Loyalty Program
Multi-Lingual (Guest Facing)

Marketing Management

Campaign Analytics
Campaign Management
Campaign Templates
Cross and Upsell. Pre Stay, Stay, Post Stay.
Drag & Drop Template Editor
Email Marketing
Email Marketing Integration
Email Newsletters
Marketing Automation
Marketing Dashboard
Segmented Emailing (Reservation Type, Demographics, etc.)
Transactional Templates
WYSIWYG - HTML Editor
Guest Satisfaction Surveys
Gift Cards
Loyalty Program Management
E-Reputation Monitoring

CRM Optimization

A/B Testing And Optimization
Centralized Data Warehouse
Centralized Multi-Hotel/Multi-Brand Solution
Centralized User And Role Management
Enhance Content With Images And Logos
Flexible User Rights And Roles
Mobile Optimized/Responsive
Multi-Lingual
Multi-Property Management
Testing Environment

CRM Reporting & Analytics

Analytics And Reporting
Business Intelligence and Analytics
Dashboarding And Data Visualization
Alerts and Notifications
Data export option
Create custom reports

Communication

Sales Management

Support Level

Office Hours Online Support
24/7 Online Support
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses
Self service onboarding tool

Integrations

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Infor HMS (Hospitality Management Solution)

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Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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RMS Cloud

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Vendor: RMS CloudCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Versa PMS

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Vendor: AgilysysCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Daylight PMS

verifiedVendor verified
Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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OPERA Cloud Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Quore

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Vendor: QuoreCategory: Hospitality operationsSubcategory: Back Office Collaboration Hotel Tools
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Agilysys Sales & Catering

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Vendor: AgilysysCategory: Hospitality operationsSubcategory: Sales and catering platform
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Agilysys Golf

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Vendor: AgilysysCategory: Hospitality operationsSubcategory: Spa / Golf / Club management software
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Agilysys Spa

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Vendor: AgilysysCategory: Hospitality operationsSubcategory: Spa / Golf / Club management software
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Apaleo Open PMS

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Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Lightspeed Restaurant POS & Payments

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Vendor: LightspeedCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
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protel Air cloud PMS

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Vendor: XN Protel SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Mews PMS

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Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Maestro PMS

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Vendor: Maestro PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Springer-Miller Systems

unverifiedUnverified
Vendor: Springer-Miller SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Bookscapia Booking Engine

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Vendor: BOOKscapiaCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Bookscapia Website Solutions

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Vendor: BOOKscapiaCategory: Hospitality operationsSubcategory: Website Solutions

Technical specifications

Specifications
Configurations

Depending on your PMS or Spa/Golf/Restaurant system, the integration takes between 2 to 6 weeks, the Implementation team will advise what is required from the hotel side and work with our internal team to get the configuration in place.

Scalability

The scalability is designed to meet the needs of hotels of all sizes.

Fee structure

Usage Based
Pricing:

Pricing details available upon request directly from the vendor

Buyers

FAQs

How does identity resolution work?

Identity Resolution automatically cleans up messy and unreliable data in the PMS without requiring hoteliers to spend hours manually cleaning the data themselves. Powered by machine learning, the identity resolution system can efficiently identify and merge guest profiles that belong to the same person, even if there are variations in the data. Unlike traditional merge logic, our identity resolution considers multiple fields beyond first name, last name, and email. The machine learning identity resolution system can identify profile associations with masked OTA email addresses, typos, name changes, misaligned fields, and faulty text. By automating this process, the product ensures that hoteliers have access to clean and reliable data.

What data sources can we connect to Revinate CDP beyond our PMS?

Revinate CDP allows data-in connections for folio, restaurant, spa, and golf vendors. Each vendor offers unique options mapped from their source. You can use these fields in the enhanced segmentation tool to create hyper-targeted and personalized marketing campaigns. We have an extensive list of data-in vendors for these four connection types (folio, restaurant, spa, and golf). This list is constantly being updated with new vendors – click here for the current list: https://www.revinate.com/partners/

How does loyalty tiers work?

Know which guests to surprise and delight by providing unique benefits and perks with loyalty tiers. Loyalty tiers can be used as a rewards program and as an internal tool to help groups or properties know their customers better and understand their best guests. Hotels can build loyalty tiers using all of the same available filtering capabilities in the powerful segment builder. Customize the qualifying timeframe to determine the best program for an individual hotel and quickly understand the loyalty tier of a guest on the Rich Guest Profile database with an available selection of icons.

Is Revinate Guests a separate product that I need to purchase?

Revinate Marketing customers will automatically have access to the CDP through Revinate Guests. Revinate Guests is where you can access your Rich Guest Profiles™ data, build highly targeted segments and loyalty tiers, analyze database reporting, and more. Segments built in Revinate Guests can then be activated to drive direct revenue through email marketing campaigns.

Do you have recommendations on high performing segments?

Our data shows that the more segment filters you apply to an audience, the more revenue per recipient you’ll earn — 2.6x more revenue by adding just three filters. Some top performing segments include those targeting location, customer demographics and loyalty. Geo-location filters allow you to target local, domestic and international travelers differently based on geo-tagging at a postcode-level. Segment around guest demographics like gender, birthday, family travel, and recognize your most loyal guests by segmenting on lifetime spend or total nights stayed.