eRoom Butler

Jacidi’s eRoom Butler is a cloud‑based guest service automation platform that transforms guest requests into seamless, trackable service interactions. Its primary function is to digitise and streamline guest communication by enabling visitors to submit requests, orders and service needs via mobile or in‑room interfaces and receive real‑time responses from staff — significantly enhancing guest satisfaction and operational efficiency. Key differentiators include centralised request management and automated workflows, reducing manual processes and improving response times.

Ideal for independent hotels, boutique properties, resorts, small groups and large chains, eRoom Butler supports properties of all sizes looking to elevate service quality, increase staff productivity and deliver modern, contactless guest experiences.

Implementation can integrate with existing property management systems, eRoom Suite modules and messaging platforms to synchronise guest data and automate notifications, while its cloud‑native design ensures rapid deployment, flexible scalability and centralised control for multiple locations.