Integrations

Technical specifications

Overview

Launch year

1991

Compatible integrations

Last updated

25 Feb 2026

Description

Jacidi’s eRoom CRM (Customer Relationship Management) is a cloud‑based guest data and relationship platform designed to help hospitality businesses collect, unify and leverage guest information to personalise experiences and drive revenue growth. It offers advanced segmentation, automated marketing campaigns, detailed analytics, and guest profiling, enabling properties to understand behaviour, tailor messaging and improve loyalty throughout the entire guest lifecycle.

This solution is ideal for independent hotels, boutique properties, resorts, small groups and large hotel chains seeking to centralise customer data and strengthen engagement across multiple channels. eRoom CRM supports automated communications pre‑, during and post‑stay, empowering commercial and marketing teams to deliver tailored promotions and measure campaign performance.

Implementation typically integrates with existing PMS platforms and the wider eRoom Suite ecosystem, ensuring seamless flow of guest data for real‑time personalisation and analytics while maintaining GDPR‑compliant data practices.

Details

Infrastructure detailsCloud

Support languagesEN

CategoryGuest and traveler tech

SubcategoryCustomer Relationship Management System (CRM)

IndustryHospitality

This solution is suitable for:Enterprise hotel chains

Product features

Automation

Contact Management

Customer Service

Marketing Management

CRM Optimization

CRM Reporting & Analytics

Communication

Sales Management

Support Level

Integrations

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OPERA Cloud Property Management (PMS)

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

Configurations

Onboarding with Jacidi’s eRoom CRM is a structured, cloud-based process designed for efficiency and minimal disruption. Our team collaborates with your property to import and unify guest data, configure segmentation and automated campaigns, and integrate with existing PMS and eRoom Suite modules. Staff receive comprehensive training to manage guest profiles, marketing workflows, and analytics, enabling your team to deliver personalized communications, optimize guest engagement, and leverage data-driven insights to drive loyalty and revenue from day one.

Scalability

Jacidi’s eRoom CRM is highly scalable, supporting single properties, boutique hotels, and large multi-property chains with ease. Its cloud-based architecture allows centralized management of guest data, automated marketing, and analytics across multiple locations, ensuring consistent personalization and engagement. As guest volumes and business needs grow, the platform adapts seamlessly without additional infrastructure, enabling hotels to expand operations, maintain data integrity, and optimize loyalty and revenue strategies across properties of any size.

Fee structure

Monthly Flat Fee

Buyers

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