Product H2O Smart Concierge
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H2O Smart Concierge

By H2O Hospitality
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Effortless Access to Hotel Service – Anywhere, Anytime

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Leanne Cho
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Ralph Melis

Hotel and travel distribution technology

About Ralph Melis

Overview

Launch year

2021

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Compatible integrations

9

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Description

Eliminate miscommunication and delays. With Smart Concierge, guests can easily book services both inside and outside the hotel, all from their devices.


H2O Smart Concierge offers mobile-based service for guests to address all needs on their mobile devices, while securing a direct communication channel for hotels to upsell


Core Features

Concierge Basic, Housekeeping, In-Room Dining, Facility Reservation


Boost Revenue with Digital Upsell

No App Required, Efficient Promotion, Customization

Details

Infrastructure detailsCloud
Support languagesENAR
CategoryGuest and traveler tech
SubcategoryDigital concierge solutions
Integrations

PMS, POS and PG integration

IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hospitality management companies

Screenshots, videos and other resources

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H2O Smart Concierge

    Product features

    Contactless Solutions General

    Alerts and Notifications
    Automatic Translations
    Custom Questions
    Customise With Brand Identity (Font, Logo, Colors and Images)
    Integrated Payment Gateway
    Marketing Communications Opt-in
    Mobile Access On Any Device
    Mobile Optimized/Responsive
    Multi-Currency Support
    Multi-Lingual
    Multi-Property Management
    No Download Required
    Sales and Events Management Module
    Tag Management & Tracking Configuration
    Web Based (Appless)
    Whitelabel Capability
    Sentiment Analysis
    Guest Communication
    Digital Concierge
    Analytics Dashboard

    Mobile ordering features and management

    Management and Optimization Mobile Ordering Tech

    Security And Compliance Contactless Solutions

    Network Security
    GDPR Compliant
    ISO 27001 certification

    Activities and ancillary booking

    Whitelabel Capability
    SMS Text Messaging
    Digital Vouchers and Tickets
    Local Experience Bookings
    Indoor and Outdoor Units
    24-Hour Access
    Third Party tours and activities

    Guest facing experience optimization

    Branding And Customization GSO

    Management and Optimization GSO

    Guest experience operations management

    Support Level

    Local / Regional Support in Middle East and Africa
    Office Hours Online Support
    Chat
    E-Training / Online Training
    Dedicated Account manager and Implementation Manager
    Dedicated customer success manager
    Dedicated onboarding specialist
    Webinars and courses
    Self service onboarding tool

    Integrations

    Filter:

    Clear filter
    product-image

    OPERA Cloud Property Management (PMS)

    verifiedVendor verified
    Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    OPERA 5 Property Management (PMS)

    verifiedVendor verified
    Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

    AI Powered

    product-image

    Contactless Check-In

    verifiedVendor verified
    Vendor: Canary TechnologiesCategory: Guest and traveler techSubcategory: Hotel online check-In/check-out solutions
    product-image

    CRM

    verifiedVendor verified
    Vendor: SHR GroupCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

    AI Powered

    product-image

    360° - CRM & Central Data Platform

    verifiedVendor verified
    Vendor: dailypointCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)
    product-image

    Restaurant POS

    partially_perifiedPartially verified
    Vendor: PosistCategory: Hospitality operationsSubcategory: Restaurant Solution
    product-image

    Hotel Door Locks

    unverifiedUnverified
    Vendor: MacrotechCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
    product-image

    Hotel Payment Services

    unverifiedUnverified
    Vendor: HotelspiderCategory: Finance and paymentsSubcategory: Ecommerce payment platforms
    product-image

    Concierge Staff Facing Platform

    unverifiedUnverified
    Vendor: PlanadayCategory: Hospitality operationsSubcategory: Back Office Operations Software

    Technical specifications

    Specifications

    H2O Smart Concierge is a web-based application that operates seamlessly across major desktop and mobile browsers. No installation or downloads are required for either hotel staff or guests.

    • Guest Interface: Mobile-responsive web link (no app download required)
    • Admin Interface: Web dashboard with secure login, accessible via Chrome, Safari, and Edge
    • Operating Systems Supported: Compatible with iOS, Android, Windows, macOS via browser
    • Integration: API-based integration with PMS, POS, or third-party systems for real-time data sync
    • Security: HTTPS encryption, GDPR-compliant, data stored on secure cloud servers
    • Languages: Multilingual support based on guest language preference
    Configurations

    To ensure a smooth onboarding process, H2O provides full support from initial setup to post-launch optimization. The following outlines the typical configuration process:

    Requirements from Hotel:

    • PMS and POS system details for integration
    • Property information (room types, service menus, contact points)
    • Branding assets (logos, brand colors, tone of voice)
    • Language preferences and guest flow expectations
    • Admin and staff user accounts for accese


    Typical Implementation Timeline:

    4 weeks from kickoff to full launch (subject to PMS integration readiness and responsiveness from hotel team). The actual implementation timline will be set by ta hotel system's readiness.

    Scalability

    H2O Smart Concierge is designed for enterprise-level scalability, enabling hotel chains to roll out the solution across multiple properties with minimal operational disruption.

    • Multi-Property Support: Operated from a centralized dashboard for group-wide oversight
    • Custom Branding: Guest interface can be customized per property, brand, or language
    • Rapid Onboarding: Simple implementation with minimal training required for staff
    • Modular Features: Easily configurable modules (e.g., in-room services, local recommendations, request tracking) based on hotel size and guest needs
    • No Hardware Dependency: 100% digital and cloud-based, requiring no on-site installation

    Fee structure

    Monthly Flat Fee
    Offers free trial
    Pricing:

    H2O Smart Concierge is available in three pricing tiers to suit different operational needs:

    • Basic
    • Premium
    • Enterprise

    For detailed pricing information and feature breakdown, please contact us at Sales@h2ohospitality.io.

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