Product H2O Smart Check-in
product-logo

H2O Smart Check-in

By H2O Hospitality
verifiedVendor verified

Seamless from Check-In to Loyalty

redistributor-image
Leanne Cho
Get Contact Details
Or
Contact vendor representative through Exploretech

Advisor

widget-blur
Advisory Services

Reach out to one of ExploreTECH`s experts

advisor-image
Li Hawkins

Project management & innovation

About Li Hawkins

Overview

Launch year

2020

rocket-lunch-logo
Compatible integrations

6

brand-logo
Last Updated

13 Jun 2025

rocket-lunch-logo

Description

Say goodbye to long lines and fragmented processes. With Smart Check In, guests can complete everything from check-in to membership enrollment in one smooth, uninterrupted flow, Even before their arrival!


H2O Smart Check In is a chat app-based service that allows guests to seamlesly check-in from their mobile devices without having to download any apps


Core Features

Chat App Based, E-Registration, Upsell, Group Check-In


Boost Your Ancillary Revenue

Early Check-In and Late Check-Out, Room Upgrade, Package Promotion, Upsell Naturally

Details

Infrastructure detailsStand-alone, Open API, Multi-Property
Support languagesENAR
CategoryHospitality operations
SubcategoryHotel Contactless Solutions
Integrations

PMS integration such as Opera

IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Vacation rental and short stay rental management companies, Hospitality management companies, Asset management companies, Conference centers and event spaces, Restaurants, cafes and retail

Screenshots, videos and other resources

marketingCollateralResource
Smart Check In leaflet

    Product features

    Contactless Solutions General

    Alerts and Notifications
    Automatic Translations
    Custom Questions
    Customise With Brand Identity (Font, Logo, Colors and Images)
    Integrated Payment Gateway
    Marketing Communications Opt-in
    Mobile Access On Any Device
    Mobile Optimized/Responsive
    Multi-Currency Support
    Multi-Lingual
    Multi-Property Management
    Pre-arrival Upselling And Upgrades
    Web Based (Appless)
    Web Design
    Guest Communication
    Digital Concierge
    Analytics Dashboard
    Mobile App
    Chatbot Provides Contextual Support Via Relevant Details
    WIFI Login

    Security And Compliance Contactless Solutions

    Network Security
    GDPR Compliant
    ISO 27001 certification

    Activities and ancillary booking

    Whitelabel Capability
    SMS Text Messaging
    Local Experience Bookings
    Mobile Checkout
    24-Hour Access

    Check-in and Check-out

    Access Management (Cloud Based)
    Access Management (Server Based)
    Check-In Upselling
    Check-Out Time Integration with PMS
    Chip & Pin With Card Payment Machines For Pre-auth or Pre-pay
    Collect Deposits
    Document And Passport Scanning
    Door Hardware and Locks
    Door Lock Integration
    Door Lock Upgrade Kit
    Easy Room Selection
    Flexible Hardware Options (iPad, PC, Tablet)
    Group Reservations Management
    Guest Management Dashboard
    Guests Can Create Multiple Key Cards
    Hotel Website Check-in Portal
    ID Verification
    Keyless Entry
    Pre-Registration Information Collection
    Real Time Notification With Housekeeping Staff
    Registration Card E-signature
    Remote Checkin
    Self Service Check-In
    Self Service Check-Out
    Supports OTA Reservations
    Terms And Conditions Signing
    Connection with government systems for guest registration details

    Food and Beverage ordering

    Support Level

    Local / Regional Support in Middle East and Africa
    Chat
    E-Training / Online Training
    Dedicated Account manager and Implementation Manager
    Dedicated customer success manager
    Dedicated onboarding specialist
    Webinars and courses
    Self service onboarding tool

    Integrations

    Filter:

    Clear filter
    product-image

    OPERA Cloud Property Management (PMS)

    verifiedVendor verified
    Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    OPERA 5 Property Management (PMS)

    verifiedVendor verified
    Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Contactless Dining

    partially_perifiedPartially verified
    Vendor: PosistCategory: Hospitality operationsSubcategory: Hotel Contactless Solutions
    product-image

    Auto Checkin

    partially_perifiedPartially verified
    Vendor: HotelinkingCategory: Hospitality operationsSubcategory: Hotel Contactless Solutions
    product-image

    Hotel Door Locks

    unverifiedUnverified
    Vendor: MacrotechCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
    product-image

    Hotel Payment Services

    unverifiedUnverified
    Vendor: HotelspiderCategory: Finance and paymentsSubcategory: Ecommerce payment platforms

    Technical specifications

    Specifications

    H2O Smart Check In is a web-based application designed to integrate seamlessly with existing PMS systems via API. The solution supports both desktop and mobile browsers, requiring no app download for end users.

    Key technical details:

    • Integration: PMS integration
    • Guest Interface: Web link (mobile responsive)
    • Operating Systems: Compatible with all major OS (iOS, Android, Windows, macOS) via browser
    • Security: HTTPS encryption, GDPR compliant, data hosted on secure cloud infrastructure
    • Authentication: Hotel admin access via role-based login; guest access via encrypted reservation link

    Optional mobile key integrations are available with leading lock providers (e.g. VingCard), supporting BLE-enabled access systems.

    Configurations

    Hotel's existing PMS integration is possible

    Scalability

    Smart Check In is designed for enterprise-wide scalability, making it easy to deploy across multiple hotel properties or locations.

    • Supports multi-property environments from a single admin dashboard
    • Enables custom branding and guest flows per property
    • Minimal training required for on-site staff
    • No hardware installation needed for guest check-in flow (unless mobile key integration is included)
    • Proven deployment across independent hotels and global hotel chains, including group check-in for large bookings
    • Centralized control with localized customization—ideal for hotel groups, chains, or franchise operations

    Smart Check In can be activated property-by-property and scaled quickly, allowing for phased implementation or full portfolio rollout.

    Fee structure

    Monthly Flat Fee
    Pricing:

    H2O Smart Check In is available in three pricing tiers to suit different operational needs:

    • Basic
    • Premium
    • Enterprise

    For detailed pricing information and feature breakdown, please contact us at Sales@h2ohospitality.io.

    Buyers

    FAQs