Product Automated guest communication
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Automated guest communication

By Runnr.ai
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Frank van den BergCommercial Director
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Overview

Launch year

2022

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Compatible integrations

9

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Last Updated

8 Nov 2024

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Description

Runnr.ai is a virtual assistant that automates communication on Whatsapp, web chat and Booking.com inbox. We offer a unified inbox that enables you to see all communication and take care of guest requests at one place. We automate the conversation by combining AI and your hotel / guest information.


Runnr.ai is also able to proactively engage with guests on Whatsapp throughout the guest journey. By integrating with your PMS and other software we are able to automate not only FAQ but also repetitive tasks such as automated upsells. 

Details

Infrastructure detailsCloud, Multi-Property, Add-on to a res system
Support languagesEN
CategoryGuest and traveler tech
SubcategoryWebsite chatbots
Integrations

Runnr.ai easily integrates with your PMS.


Active integrations:

  • Opera cloud by Oracle
  • Mews
  • StayNTouch
  • Guestline
  • ClockPMS
  • Apaleo
  • Bookingplanner
  • Cubilis
  • VIPS pms
  • Lodgegate
IndustryHospitality

Screenshots, videos and other resources

marketingCollateralResource

    Product features

    AI And Natural Language Processing (NLP)

    A.I. Optimization
    Measure Bot Performance and Train For More Efficiency
    Real Time 2-Way Translations

    Chatbot Analytics and Data Security

    Analytics And Reporting
    Analytics Dashboard
    Authentication and Authorization
    Dashboarding And Data Visualization
    End-to-End Encryption
    Interaction Rate
    Tracking Total Number of Users

    Chatbot Integration, Connectivity And APIs

    API Connection to CRM to Enhance CRM Guest Profile
    Automated Messages Based on PMS Data
    Booking Engine Module
    Booking.com / Expedia "Direct Connect"
    Direct Links Hotel Mobile App
    Maps Integration
    Open API
    PMS Integration (Add-Ons)
    Multi-Property Management

    Live Chat Handover

    Omnichannel Messaging

    Alerts and Notifications
    Chatbot Provides Contextual Support Via Relevant Details
    Decide Which Channel Bot is Active On
    Guest App Or Web Portal Module
    Integration to WhatsApp
    No Download Required
    Omnichannel Communication (Email, Chat, SMS, Whatsapp)
    Personalized, Customizable, Branded Email or SMS Communication

    Sentiment Analysis and Chatbot Marketing

    24/7 Tailor Made Automatized Service
    Bot Can Identify Sentiment Types and Analyze Emotions
    Bot Can Measure The Intensity Of The Emotions
    Check-In Upselling
    Customize Answers Depending on Keywords
    Customize Offers
    Discount Codes (Promocodes)
    On Property Upsells
    Sentiment Analysis Offers Final Output

    Visual Flow Building and Chatbot Customization

    Automated Replies
    Book Internal Services (e.g: Restaurant, Spa, etc)
    Bot Avatar
    Bot Display Name
    Bot Tag Line
    City guides and recommendations
    Customizable Branded Interface
    Deal/Offer Templates Library
    Digital Concierge
    Digital Menus
    Direct Booking Of Tours and Activities In App
    Drag And Drop Template Editor
    Housekeeping Requests
    Multi-Property View
    QR Codes
    Room Service Ordering
    Set Priority Of Bot and Human Agent
    Unlimited Users

    Support Level

    Local / Regional Support in Middle East and Africa
    24/7 Online Support
    Chat
    Dedicated Account manager and Implementation Manager
    Dedicated customer success manager
    Dedicated onboarding specialist
    Self service onboarding tool

    Integrations

    Filter:

    Clear filter
    product-image

    Stayntouch Hotel PMS

    verifiedVendor verified
    Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    OPERA Cloud Property Management (PMS)

    verifiedVendor verified
    Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Clock PMS+

    partially_perifiedPartially verified
    Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Apaleo Open PMS

    partially_perifiedPartially verified
    Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Stardekk Cloud PMS

    unverifiedUnverified
    Vendor: StardekkCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Property Management System PMS

    unverifiedUnverified
    Vendor: Access Hospitality, The Access Group's hospitality divisionCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Mews PMS

    unverifiedUnverified
    Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Clock PMS+

    partially_perifiedPartially verified
    Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Mews PMS

    unverifiedUnverified
    Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

    Technical specifications

    Specifications
    Configurations

    Easy onboarding

     The best part? It takes no more than 30 minutes.

    Here’s how the process works:

    20 min: fill out a simple questionnaire about your hotel.

    3 min: connect Runnr.ai to your property management system.

    7 min: test the AI and turn it on!

    After that, you can tweak the information as needed by observing guest chats to make sure everything is on point for a smooth guest experience.

    Scalability


    Fee structure

    Monthly Flat Fee
    Starting from:
    $3
    Pricing:

    Pricing details available directly from vendor website


    • Minimum €75 monthly fee

    • Excluding optional €25 monthly fee for designated WhatsApp account

    •WhatsApp message fees as incurred

    Buyers

    FAQs

    How long does the onboarding take?

    What are the costs for integration / onboarding?

    Can I tune the AI answers?