Product Guest Messaging Software
Guest Messaging Software
Vendor verifiedAI Native
Powered by conversational AI specialised for hospitality
Arthur GurtnerSales manager
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By HiJiffy
Vendor verifiedOverview
Description
HiJiffy is an advanced guest communication platform designed specifically for the hospitality sector. Powered by cutting-edge AI, it unifies multiple communication channels into a single, intuitive interface, enhancing both guest engagement and support efficiency. By automating up to 90% of guest inquiries, it significantly reduces operational costs and response times. The platform seamlessly integrates with Property Management Systems (PMS) and other hotel technologies, improving online check-in rates, streamlining processes, and elevating the guest experience. Supporting over 130 languages, HiJiffy enables hotels to serve a diverse global audience. While there is room for improvement in language detection and reporting tools, it remains a valuable solution for hoteliers looking to enhance guest services and optimize operations.
Details
Infrastructure detailsCloud
Support languagesEN
CategoryGuest and traveler tech
SubcategoryHotel communication omni channel chatbots
Integrations
https://www.hijiffy.com/integrations
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Independent hotels, Resort properties, Airport hotels, Vacation rental and short stay rental management companies
Screenshots, videos and other resources
Product features
AI And Natural Language Processing (NLP)
A.I. Optimization
AI Native
FAQ Responses (Canned Responses)
AI Native
Measure Bot Performance and Train For More Efficiency
AI Native
Real Time 2-Way Translations
AI Native
Scripted conversations
Chatbot Analytics and Data Security
Analytics And Reporting
AI Native
Analytics Dashboard
AI Native
Authentication and Authorization
AI Native
Bounce Rate
AI Native
Dashboarding And Data Visualization
AI Native
Fallback Rate (FBR) (Bot is unable to gauge the user request)
AI Native
Interaction Rate
AI Native
Tracking Total Number of Users
AI Native
Chatbot Integration, Connectivity And APIs
API Connection to CRM to Enhance CRM Guest Profile
AI Native
Automated Messages Based on PMS Data
AI Native
Booking.com / Expedia "Direct Connect"
AI Native
Direct Links Hotel Mobile App
AI Native
Integration to Facebook Messenger
AI Native
PMS Integration (Add-Ons)
AI Native
Multi-Property Management
AI Native
Omnichannel Messaging
Decide Which Channel Bot is Active On
AI Native
Integration to WeChat
AI Native
Integration to WhatsApp
AI Native
No Download Required
Omnichannel Communication (Email, Chat, SMS, Whatsapp)
AI Native
Personalized, Customizable, Branded Email or SMS Communication
AI Native
Integration to Facebook Messenger
AI Native
Sentiment Analysis and Chatbot Marketing
24/7 Tailor Made Automatized Service
AI Native
Bot Can Identify Sentiment Types and Analyze Emotions
AI Native
Bot Can Measure The Intensity Of The Emotions
Check-In Upselling
AI Native
Customize Answers Depending on Keywords
AI Native
On Property Upsells
AI Native
Visual Flow Building and Chatbot Customization
Automated Replies
AI Native
Book Internal Services (e.g: Restaurant, Spa, etc)
AI Native
Bot Avatar
AI Native
Bot Builder (Template Answers)
AI Native
Bot Display Name
Content Management System (CMS)
Customizable Branded Interface
Digital Concierge
Housekeeping Requests
AI Native
Multi-Property View
AI Native
QR Codes
AI Native
Room Service Ordering
AI Native
Room-Type Suggestions And Price Check
AI Native
Set Priority Of Bot and Human Agent
AI Native
Unlimited Users
AI Native
General Omni Channel Communication
A.I. Optimization
AI Native
PMS Integration
AI Native
Support Level
Office Hours Online Support
AI Native
Chat
E-Training / Online Training
AI Native
Dedicated Account manager and Implementation Manager
AI Native
Dedicated customer success manager
AI Native
Dedicated onboarding specialist
AI Native
Webinars and courses
AI Native
In-product help and walk throughs
AI Native
Integrations
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Vendor verifiedTechnical specifications
Specifications
HiJiffy’s communication platform offers a Unified Omnichannel Inbox, consolidating messages from various sources—including website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, WeChat, Booking.com, SMS, and email—into a single, intuitive interface. This streamlines guest interactions, ensuring seamless communication across all channels. With clear inbox tabs navigation, conversation filters, and inbox message prioritization, teams can efficiently manage queries, respond to urgent requests first, and provide a personalized guest experience using canned responses and automated translations in over 130 languages. Additionally, an integrated centralized ticketing system allows hotels to track enquiries from initiation to resolution effortlessly.
To optimize performance, HiJiffy provides detailed reports with insights into key metrics such as conversion rates, automation success, CSAT scores, and direct bookings. Managers can assign agents tasks with one click and monitor individual performance through agent-specific metrics. Features like user profile customization (tags and notes for segmentation), sentiment analysis (emoji-based emotional tracking), and FAQ prompts for improvement ensure a continuously evolving system that enhances guest satisfaction. Moreover, property-specific scheduling enables tailored automation settings per hotel, offering a fully customizable and efficient operational flow.
Configurations
Integration Made Easy:
HiJiffy integrates smoothly with a wide range of PMS, CRM, and booking engines. If your system isn’t on our list, our development team can create custom integrations to ensure compatibility with your tech stack.
Onboarding and Training:
Our onboarding process is designed to get your team up to speed quickly, with dedicated support for installation, setup, and training. In as little as 15 minutes, we’ll guide you through installing the chat widget and booking pixel, followed by comprehensive training for optimal use of our platform.
Scalability
HiJiffy is proud to partner with a diverse range of clients within the hospitality industry. Our flexible and scalable solutions are designed to meet the unique needs of various accommodation providers and hospitality businesses.
Scalable Solutions: HiJiffy caters to businesses of all sizes, from single-property hotels to large chains, with solutions that scale according to needs.
Customization: Our platform is adaptable, allowing customization to fit the unique requirements of different types of accommodations.
Global Presence: HiJiffy works with clients in over 50 countries, understanding and adapting to regional market needs. Our global reach and local expertise make us a trusted partner for hospitality businesses worldwide.
We serve all kinds of Hospitality business, namely:
Independent Hotels: Boutique and standalone hotels seeking to enhance guest communication and streamline operations.
Hotel Chains and Groups: Multi-property hotel groups looking for consistent guest experiences across all locations.
Resorts: High-end resorts aiming to provide personalized, high-touch services through advanced AI interactions.
- ApartHotels: Providers of serviced apartments needing efficient communication channels for extended-stay guests.
- Vacation Rental Companies: Businesses managing multiple rental properties desiring centralized guest communication.
- Hostels: Budget-friendly accommodations focusing on automating guest inquiries and improving operational efficiency.
- Guesthouses: Small-scale properties looking to enhance guest services without extensive staffing.
- B&Bs: Owners seeking to offer personalized guest experiences with the support of AI-driven tools.
Property Management Firms: Companies overseeing multiple properties and requiring scalable solutions for guest engagement.
Hospitality Consultants: Advisors looking to recommend innovative solutions to their hotel clients.
Fee structure
Monthly Flat Fee
Starting from:Buyers
FAQs
FAQs
What is HiJiffy?
In which parts of the guest journey is HiJiffy important?
How many languages does HiJiffy support?
How can HiJiffy’s solution boost hotel staff productivity?
What are the main Benefits of HiJiffy’s AI?