Overview

Launch year

2009

Compatible integrations

6

Last Updated

5 Sep 2025

Description

BookingWhizz CRM unifies guest profiles across reservations, dining, and feedback, enabling segmentation and personalized communication. Automates guest journeys via email, WhatsApp, and SMS, ensuring consistent engagement at every touchpoint. Fully scalable across single properties or multi-hotel groups.

Details

Infrastructure detailsStand-alone, Cloud, Open API, Multi-Property, Add-on to a res system, API Hub

Support languagesENAR

CategoryGuest and traveler tech

SubcategoryCustomer Relationship Management System (CRM)

Integrations

IndustryHospitality

This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Vacation rental and short stay rental management companies, Hospitality management companies, Conference centers and event spaces

Screenshots, videos and other resources

Product features

Show AI Powered product features only

Automation

Email Automation

AI Powered

Workflow Automations

AI Powered

Daily Report Aggregation And Distribution

Pre-Assessment And Prioritizing Data

Digital Workers

Contact Management

Attribute Based Segmentation

Automatic De-Duping

Call Logging

CCPA Compliant

Channel/Market Based Segmentation

Consolidate Revenues and Pickups across profiles

Contact Management & Segmentation

Contact Segmentation

Customer Profiling

Customize Offers

Flexible Guest Preference management

GDPR Compliant

Geographic Based Segmentation

Guest Profile Enrichment

Lead Time Based Segmentation

List Creations

Loyalty Segmentation

Read through shadow OTA Guest profiles

Room Type Based Segmentation

Customer Service

Activity Dashboard

AI Powered

Automated Messages Based on PMS Data

Automated Pre-Stay Emails

Branded Loyalty Program

Canned Responses For Chat Support

Chat With Front Desk

Customizable Guest Surveys

FAQ Pages

FAQ Responses (Canned Responses)

Guest Communication (SMS Messaging)

Guest Feedback Management

Guest Management Dashboard

Guest Messages and Notifications

Multi-Brand Loyalty Program

Multi-Lingual (Guest Facing)

Personalized One-To-One Communication

Point Redemption Catalog For Guest

Marketing Management

Campaign Analytics

AI Powered

Campaign Management

Campaign Templates

Cross and Upsell. Pre Stay, Stay, Post Stay.

Drag & Drop Template Editor

Email Marketing

Email Marketing Integration

Email Newsletters

Marketing Automation

Marketing Dashboard

Segmented Emailing (Reservation Type, Demographics, etc.)

Template Importing

Transactional Templates

WYSIWYG - HTML Editor

Guest Satisfaction Surveys

Memberships Management

Gift Cards

Insight Management (customer country / returning customer)

AI Powered

Turn-Away Tracking

AI Powered

Loyalty Program Management

Track Inter Company Transfers In Realtime

CRM Optimization

A/B Testing And Optimization

Centralized Data Warehouse

Centralized Multi-Hotel/Multi-Brand Solution

Centralized User And Role Management

Content And File Management

Corporate Login (Portal)

Customizable Branded Interface

Email Client Integration

Enhance Content With Images And Logos

Files Sync and Share

Flexible User Rights And Roles

Mobile CRM

Mobile Optimized/Responsive

Multi-Lingual

Multi-Property Management

Open API

Role-Based Views

Testing Environment

Web Analytics Integration

Communication and Collaboration Tools

CRM Reporting & Analytics

Analytics And Reporting

AI Powered

Business Intelligence and Analytics

AI Powered

Dashboarding And Data Visualization

AI Powered

Alerts and Notifications

Data export option

Create custom reports

Communication

Live Chat Support

SMS Reminders

Sales Management

Opportunity Management

Upselling and cross-selling insights

Support Level

Local / Regional Support in Middle East and Africa

Office Hours Online Support

24/7 Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Integrations

Filter:

Clear filter

AI Powered

Upsell Revenue Engine

Vendor verified

Vendor: BookingWhizzCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

AI Powered

Loyalty Program

Vendor verified

Vendor: BookingWhizzCategory: Guest and traveler techSubcategory: Customer Loyalty Software

HotelTime PMS

Vendor verified

Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Hotelogix Multi-Property Management System

Vendor verified

Vendor: HotelogixCategory: Hospitality operationsSubcategory: Property Management System (PMS)

AI Powered

Loyalty Program

Vendor verified

Vendor: BookingWhizzCategory: Guest and traveler techSubcategory: Customer Loyalty Software

AI Powered

Upsell Revenue Engine

Vendor verified

Vendor: BookingWhizzCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

Technical specifications

Specifications

Configurations

Our CRM & Guest Journey requires minimal setup:

From Hotel side: PMS/CM access, guest database export, branding assets.
From our side: integration, campaign setup, automation flows, training, account manager support.
Timeline: 2–4 weeks for go-live; phased optimization thereafter.

Scalability

Fee structure

Monthly Flat Fee

Offers free trial

Pricing:

Buyers

FAQs

How long does integration typically take?

Is there an additional cost for integrations?

What happens if I change my PMS or other systems?

How secure are your integrations?

Can I integrate with multiple systems simultaneously?

CRM & Guest Journey

Centralize guest data and automate guest journeys

5 Sep 2025

Automation

Contact Management

Customer Service

Marketing Management

CRM Optimization

CRM Reporting & Analytics

Communication

Sales Management

Support Level

Monthly Flat Fee