Product Multi-channel CRM
Multi-channel CRM
Vendor verifiedAI Powered
Customer Experience Platform
ExploreTECH
By Bookboost AB
Vendor verifiedOverview
Description
Bookboost's Multi-Channel CRM unifies your guest data into a single customer profile, enabling hotel groups to build rich audience segments, automate personalised guest journeys, and reach guests across their preferred channels — email, WhatsApp, and SMS.
With up to 8x more conversions than email-only tools, Bookboost helps hotels reduce OTA dependency, increase direct bookings, and build lasting guest loyalty. Hotels, hostels, serviced apartments, and boutique properties use Bookboost to streamline communications and deliver a complete guest journey — from pre-arrival to post-stay.
Details
Infrastructure detailsCloud, Multi-Property
Support languagesEN
CategoryGuest and traveler tech
SubcategoryCustomer Relationship Management System (CRM)
Integrations
PMS Integration
IndustryHospitality
This solution is suitable for:Enterprise hotel chains
Screenshots, videos and other resources
Product features
Automation
Email Automation
Workflow Automations
Contact Management
Attribute Based Segmentation
Automatic De-Duping
CCPA Compliant
Channel/Market Based Segmentation
Contact Management & Segmentation
Contact Segmentation
Customer Profiling
GDPR Compliant
Guest Profile Enrichment
List Creations
Room Type Based Segmentation
Customer Service
Automated Messages Based on PMS Data
Automated Pre-Stay Emails
Guest Communication (SMS Messaging)
Guest Messages and Notifications
Multi-Lingual (Guest Facing)
Personalized One-To-One Communication
Marketing Management
Campaign Analytics
Campaign Management
Campaign Templates
Cross and Upsell. Pre Stay, Stay, Post Stay.
Drag & Drop Template Editor
Email Marketing
Email Newsletters
Marketing Automation
Segmented Emailing (Reservation Type, Demographics, etc.)
Transactional Templates
CRM Optimization
Centralized Data Warehouse
Centralized Multi-Hotel/Multi-Brand Solution
Centralized User And Role Management
Mobile Optimized/Responsive
Multi-Property Management
CRM Reporting & Analytics
Analytics And Reporting
Dashboarding And Data Visualization
Communication
Facebook Messenger Integration
Sales Management
Support Level
Office Hours Online Support
24/7 Online Support
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Integrations
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Vendor verifiedTechnical specifications
Specifications
API first
Configurations
Onboarding is handled by the Customer Success team and there is a POC for the time specified in the contract.
Scalability
Easy implementation, no # operator tiers
Fee structure
Per room per month with implementation fee
Starting from:$6.80
Pricing:
Multi-Channel CRM — Pricing
Bookboost's CRM is built on a modular structure, starting with the mandatory Customer Data Platform (CDP) at €2.20/room/month, which unifies all guest data and powers everything else.
On top of the CDP, the CRM combines two modules:
- Journey (€2.80/room/month) — automated guest communication across the full stay lifecycle, with pre-arrival, in-stay, and post-stay flows triggered by reservation data and real-time events
- Broadcasts (€1.80/room/month) — outbound campaigns and newsletters to segmented guest audiences via email, SMS, and WhatsApp
Combined, the full CRM package starts from €6.80/room/month (CDP + Journey + Broadcast), with a minimum monthly fee of €399 per property.
Buyers
FAQs
FAQs
https://www.bookboost.io/book-a-demo
Which channels does the CRM support for guest communication?
How does the CRM help personalize guest communication?
Does the CRM integrate with existing Property Management Systems (PMS)?
How can the CRM increase direct bookings and reduce reliance on OTAs?
What automation features does the CRM provide?
Is the CRM suitable for managing multiple hotel properties?
How does the CRM help boost revenue?
What security measures are in place to protect guest data?
What kind of support and training is provided during and after implementation?