AURI Booking Lifecycle Management

The Guest Booking Experience

Hotel Guests

Each guest receives a personal QR code at check-in, giving them direct access to the SPA menu on the hotel's own domain. They select a treatment, choose an available time, and confirm. The entire process takes under 60 seconds. No app download. No registration. No account creation. Treatment charges are automatically posted to the guest's personal account for settlement at checkout.

External Visitors

A premium booking interface on the hotel's own domain. Guests browse treatments, select their preferred therapist or let the system assign the best available match, and pay securely online. The experience is fully branded to the property; guests interact with the hotel's identity, not a third-party portal.

Real-Time Resource Coordination

Every booking triggers simultaneous validation of three resources: therapist availability, treatment room capacity, and specialized equipment. This triple validation happens within a single transaction at the database level, making double-bookings structurally impossible. When multiple guests book at the same moment, every confirmed appointment is guaranteed to have all required resources secured.

The system automatically distributes bookings across therapists to ensure even workload distribution and assigns treatment rooms based on equipment requirements and availability.

Staff Operations

• Purpose-built dashboards for daily SPA operations
• Calendar views (day, week, list) with colour-coded therapist schedules
• One-action booking management: confirm arrivals, reschedule, cancel with reason tracking
• Printable daily agendas (PDF) for the entire team or individual therapists
• Automated daily schedule emails sent to each therapist every morning
• Intelligent alert system that detects scheduling conflicts (therapist absence, resource unavailability) and suggests resolution options
• Staff booking wizard for walk-in guests and phone reservations
• Booking search by confirmation code, guest name, email, or phone number

Guest Management and Health Profiles

• Full guest profiles with complete visit history and therapist notes
• Digital health questionnaires: allergies, medications, medical conditions, pregnancy, cardiac devices
• Health data persists across visits and prefills automatically; guests complete the form once
• Magic-link access: guests receive a secure, single-use link to complete their health form before arrival
• Configurable health questions per property
• VIP mode: data masking restricts access to personal details for non-administrative staff

Therapist and Commission Management

• Individual therapist profiles with specialisations, schedules, and colour coding
• Flexible weekly schedules with split shift support and validity periods
• Automated commission tracking with default rates and per-service overrides
• Absence management (leave, illness, training) with automatic booking conflict detection
• Therapist portal: each therapist receives a secure magic link to view their personal schedule on their phone, with no login and no app required

Treatment Room and Equipment

• Rooms with configurable capacity (single treatment, dual-treatment suites, or higher)
• Fixed equipment assigned to specific rooms and portable equipment with shared inventory tracking
• Maintenance mode for temporary deactivation without data loss
• Automatic equipment availability validation on every booking

Self-Service Cancellation

• Guests cancel using their 6-digit confirmation code; no login required
• Configurable cancellation deadline per property (12h, 24h, 48h, or custom)
• After cancellation, guests are immediately offered 5 alternative available time slots
• Automated notifications with a direct link to rebook

Reporting and Performance Analytics

• Real-time dashboard: today's bookings, monthly revenue, new clients, cancellation rate, top services
• Therapist performance reports with revenue and automated commission calculations
• Service popularity and revenue analysis
• Treatment room utilisation reports
• All reports exportable to PDF

Notifications

• Email: booking confirmations, cancellations, reminders, health form invitations, staff invitations, daily schedules, hotel billing statements
• SMS: booking confirmations, reminders, one-time verification codes
• Configurable reminder rules per property (e.g., email at 48h and 24h, SMS at 2h before appointment)
• Automated scheduler with deduplication and fault tolerance