Product Guest Engagement / Journey
Guest Engagement / Journey
UnverifiedAI Native
Tomasz JanczakHead of Marketing- Accommodation- DACH/MEA/NE
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By Access Hospitality, The Access Group's hospitality division
UnverifiedOverview
Description
Our guest engagement solutions bring booking, communication, marketing and self-service tools into one place, delivering a full circle experience from pre- to post-stay. Give guests control through our integrated Guest Portal where they can manage bookings, check in/out online, and modify their experience.
Capture detailed guest profiles to deliver personalised VIP experiences and build lasting relationships, reducing OTA dependency and driving direct bookings. Smart prompts offer upgrades and add-ons at the right moment, boosting revenue. Accept any payment method with flexible, secure payments processed through our integrated platform.
Details
Infrastructure detailsCloud
Support languagesEN
CategoryGuest and traveler tech
SubcategoryGuest stay and journey management platforms
Integrations
URL-based integration allows third-party systems to link guests to the portal via email, website, or PMS triggers.
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Vacation rental and short stay rental management companies, Hospitality management companies, Asset management companies, Conference centers and event spaces, Restaurants, cafes and retail
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Product features
Contactless Solutions General
AI Native
AI Native
AI Native
General GSO
AI Native
AI Native
Chatbot functionality
Security And Compliance Contactless Solutions
Guest facing experience optimization
AI Native
Branding And Customization GSO
AI Native
Management and Optimization GSO
Check-in and Check-out
AI Native
AI Native
Food and Beverage ordering
Support Level
AI Native
Integrations
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Property Management System PMS
UnverifiedTechnical specifications
Specifications
Cloud-based platform with browser-based access.
Configurations
We begin the Guest Engagement / Journey onboarding with a discovery call, during which we gather your existing guest‑data sources, brand preferences, and communication goals. Then our implementation team configures the platform, integrates it with your PMS and feedback or loyalty tools, and sets up automations and segmentation rules tailored to your guest profiles. We provide staff training on using dashboards, messaging, and consent management. Once all data is validated, workflows are tested, and stakeholders have signed off, you go live—while continuing with post‑launch support to ensure adoption and optimisation.
Scalability
The Access Group Guest Engagement / Journey solution scales effortlessly regardless of property count or guest volumes, ensuring consistent performance from small independent hotels up to large multi‑site chains. Its cloud‑based architecture handles growing datasets, expanding automation workflows, and increasing communication touchpoints without requiring separate instances. As you add more properties, languages, or brands, you maintain centralized control over segmentation, loyalty, feedback and reporting. The platform’s modular design allows you to switch on new features and capacity as demand increases, all while preserving reliability and speed.
Fee structure
Per room per month with implementation fee
Buyers
FAQs
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