Hotel Payments - GuestPay

Integrated hospitality payments: purpose-built for the guest-journey

Streamline every payment touchpoint—from booking to checkout—with GuestPay, the payment platform natively embedded within your hotel technology stack. Processing more than 2 billion annually for thousands of hotels across the UK, Ireland and Europe, GuestPay eliminates payment friction while saving your team hours of manual work each week.

Unlike generic payment processors, GuestPay understands the unique complexities of hotel payments: pre-authorisations for incidentals, virtual card processing from OTAs, multi-day stay payment schedules, and seamless room charging across outlets.

Purpose-built for independent hotels, hotel groups, and resort properties; GuestPay reduces total cost of ownership and delivers a measurable impact to your bottom line by eliminating the costly middleware, custom integrations, multiple support contracts that standalone payment processors require and by supporting intelligent automation features.

Benefits:

• Omni-channel payments: Accept payments seamlessly across all channels—online bookings, front desk, telephone reservations, and in-person chip & PIN—through a single unified platform.

• Native PMS integration: Tokens, pre-authorisations, and folios synchronise automatically with Rezlynx PMS, Distribution, Booking Engine, and EPOS—no manual reconciliation required.

• Virtual Card automation: Automatically capture and process virtual cards from OTAs, saving up to 15 minutes per OTA booking.

• Flexible guest payments: Empower guests with
• Secure PayLinks for deposits and balances with automated reminders.
• Scheduled payments to automatically charge guests X days before arrival.
• Apple Pay and Google Pay for frictionless checkout.
• Local payment methods

• Operational Control: Manage pre-authorisations, failed transactions, chargebacks, and reconciliation from a single GuestPay Hub dashboard.

• Reduced Risk & Compliance: PCI-DSS Level 1 certified with real-time fraud scoring, instant chargeback notifications, and secure tokenisation across all channels.

• Fast Implementation: Go live in as little as 1 week with FlightPath onboarding, including training, terminal configuration, and dedicated support.

GuestPay doesn't just process payments—it transforms how your hotel manages them, freeing your team to focus on delivering exceptional guest experiences.