Product TouchMenu - Virtual Concierge
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TouchMenu - Virtual Concierge

By TouchMenu
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AI Powered

Advanced AI to effortlessly personalize guest experiences

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Overview

Launch year

2020

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Compatible integrations

11

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Last Updated

13 Aug 2025

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Description

TouchMenu is an AI-powered, web-based platform designed to elevate guest experience and maximize non-room hotel revenue. Through a single QR code, guests access a full suite of services—including digital dining, spa bookings, local experiences, and real-time communication—directly from their mobile device. TouchMenu seamlessly integrates digital convenience, operational efficiency, and sustainability into a unified Virtual Concierge.

Details

Infrastructure detailsCloud
Support languagesEN
CategoryGuest and traveler tech
SubcategoryDigital concierge solutions
Integrations

TouchMenu functions as a fully independent, standalone solution—hotels can deploy and use the entire platform without requiring any third-party integrations.

However, for enhanced automation and a more personalized guest experience, TouchMenu also supports seamless integration with key hospitality systems:


  • PMS Integration: Real-time synchronization with Property Management Systems for guest data, booking details, and automated billing.
  • WebKeys Integration: Certified mobile key integrations enable guests to unlock their rooms directly from the Virtual Concierge—no app installation required.
  • Payment Systems: Secure payment gateway integrations support online payments, depending on hotel policy.
  • Third-Party Services: Connectivity with external booking systems for transfers, tours, and other guest services.
  • CRM & Marketing Tools: Compatible with CRM systems and marketing automation platforms to manage loyalty programs, guest segmentation, and communication flows.
IndustryHospitality
This solution is suitable for:Independent hotels

Screenshots, videos and other resources

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    Product features

    Contactless Solutions General

    Alerts and Notifications
    Lobby Kiosk
    Mobile Access On Any Device
    Mobile Optimized/Responsive
    Multi-Property Management
    No Download Required
    Digital Concierge

    Mobile ordering features and management

    Digital menus

    Management and Optimization Mobile Ordering Tech

    Security And Compliance Contactless Solutions

    Activities and ancillary booking

    24-Hour Access

    Guest facing experience optimization

    Branding And Customization GSO

    Management and Optimization GSO

    Guest experience operations management

    Support Level

    Local / Regional Support in Middle East and Africa
    E-Training / Online Training
    Dedicated Account manager and Implementation Manager
    Dedicated onboarding specialist

    Integrations

    Filter:

    Clear filter
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    OPERA Cloud Property Management (PMS)

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    Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Salto Access control

    verifiedVendor verified
    Vendor: SaltoCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
    product-image

    FLEXIPASS Mobile Key

    verifiedVendor verified
    Vendor: FLEXIPASSCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
    product-image

    FLEXIPASS WebKeys

    verifiedVendor verified
    Vendor: FLEXIPASSCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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    FLEXIPASS Wallet keys

    verifiedVendor verified
    Vendor: FLEXIPASSCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
    product-image

    protel Air cloud PMS

    partially_perifiedPartially verified
    Vendor: XN Protel SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Clock PMS+

    partially_perifiedPartially verified
    Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Reservation Assistant – Spa & Activity Software

    unverifiedUnverified
    Vendor: TAC The Assistant CompanyCategory: Hospitality operationsSubcategory: Spa / Golf / Club management software
    product-image

    Mews PMS

    unverifiedUnverified
    Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Quendoo Booking Engine

    unverifiedUnverified
    Vendor: QuendooCategory: Short term/vacation rental solutionsSubcategory: Short Stay/Vacation Rental Online Check-in
    product-image

    OTA Sync PMS

    unverifiedUnverified
    Vendor: OTA SyncCategory: Hospitality operationsSubcategory: Property Management System (PMS)

    Technical specifications

    Specifications

    Platform Type: Web-based, cloud-hosted platform (no app download required)

    Device Access: QR code access from smartphones, tablets, in-room devices, or interactive kiosks

    Key Modules:

    • Digital Guest Directory
    • AI-Powered Digital Menus
    • SPA & Services Management
    • Marketplace & Promotion Engine
    • Pre-Stay, In-Stay & Post-Stay Communication
    • Feedback, Live Surveys & Loyalty Programs
    • Online and Self Check-In
    • Staff Task & Workflow Management

    Security & Compliance: GDPR-compliant data handling, encrypted payment processing, and secure cloud infrastructure

    Customization: Full white-label branding, multi-language support, dynamic content editing via an intuitive admin panel

    Performance & Operations: Supports unlimited departments and staff accounts, with real-time analytics for service performance and revenue tracking

    Configurations

    TouchMenu supports flexible onboarding:

    • Self-Onboarding: Hotels receive full access to manage content, services, and modules independently.
    • Full-Service Setup: TouchMenu’s team handles end-to-end configuration, onboarding, and training.
    • Admin panel allows full customization of content, service categories, pricing, language preferences, and brand visuals.
    Scalability

    TouchMenu is designed for scalability across:

    • Single Properties to Multi-Property Hotel Chains
    • Supports unlimited departments, users, and services
    • Real-time analytics enable continuous optimization and expansion of offerings


    Fee structure

    Monthly Flat Fee
    Offers free trial
    Pricing:

    Pricing details available upon request directly from the vendor

    Buyers

    FAQs