Product PolyAI
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PolyAI

By PolyAI
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AI Native

The world's leading provider of AI agents

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Jak KatterfieldChief in Marketing
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Overview

Launch year

2017

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Compatible integrations

9

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Last Updated

5 Sep 2025

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Description

PolyAI specializes in advanced conversational AI solutions designed to revolutionize customer interactions. We deploy AI agents that work seamlessly together across all channels, enhancing customer support and engagement through natural language processing. This technology is ideal for a all businesses seeking to improve customer service and streamline operations. PolyAI's solutions are cloud-based, requiring integrations with existing CRM systems and communication platforms for seamless implementation. This integration ensures that businesses can leverage existing data and workflows to deliver personalized customer experiences efficiently. With PolyAI, organizations can scale their customer support capabilities and improve customer satisfaction while optimizing operational efficiency.

Details

Infrastructure detailsCloud
Support languagesENAR
CategoryRobotics, AI and automation
SubcategoryAI Agents
Integrations

We integrate with all telephony, CRM and POS systems, whether they be major brands or custom built in house.


Contact center

•What contact center platform are you using?

•Does this support agent “screen pops”?

•Is the solution on premise, in the cloud?

•Is it managed internally or through a managed service provider?

Voice delivery

•PolyAI can send and receive calls via PSTN or SIP, what is the preference

•Can we send custom header information in the SIP header?

•Can voice be delivered via SIP over internet?

APIs

•What API’s do you have available? IE REST, SOAP, JSON, XML

•What do we need to authenticate

•Is there a sandbox environment available?

IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Airport hotels, Hospitality management companies, Restaurants, cafes and retail

Screenshots, videos and other resources

Product features

Log tasks

No formatting required; understands natural language input
AI Native

Log preferences and feedback

Context enrichment

Surfaces the most relevant guest information at the right moment
AI Native
Tracks preferences or feedback across guest stays
AI Native
Ensures context follows the guest, not individual staff
AI Native

Chain of thought

Understands implications of tasks and feedback entries
AI Native
Connects sequences of small actions into cohesive processes
AI Native

Human in the loop (Agentic AI framework)

Designed to work with and think like hoteliers
AI Native
Handles complex, multi-step workflows (e.g., room moves, upgrades, payments, check-ins/check-outs)
AI Native

Support Level

Chat
AI Native
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses
Self service onboarding tool
In-product help and walk throughs

Integrations

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Agilysys Sales & Catering

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Vendor: AgilysysCategory: Hospitality operationsSubcategory: Sales and catering platform
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Agilysys InfoGenesis

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Vendor: AgilysysCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
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Agilysys Spa

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Vendor: AgilysysCategory: Hospitality operationsSubcategory: Spa / Golf / Club management software
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Tripleseat Hotels

verifiedVendor verified
Vendor: TripleseatCategory: Commercial and distributionSubcategory: Group Sales management

AI Powered

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SevenRooms

verifiedVendor verified
Vendor: SevenRoomsCategory: Restaurant technologySubcategory: Restaurant Customer Relationship Management (CRM)
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Tripleseat Direct

unverifiedUnverified
Vendor: TripleseatCategory: Hospitality operationsSubcategory: Event Management
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Tripleseat Restaurants

unverifiedUnverified
Vendor: TripleseatCategory: Hospitality operationsSubcategory: Event Management
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TRYBE

unverifiedUnverified
Vendor: TrybeCategory: Hospitality operationsSubcategory: Spa / Golf / Club management software
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Zonal hotel PMS

unverifiedUnverified
Vendor: ZonalCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

PolyAI can send and receive calls via PSTN or SIP

What API’s do you have available? IE REST, SOAP, JSON, XML

Can voice be delivered via SIP over internet? 

Configurations

The onboarding process with PolyAI is designed for seamless integration and efficiency. Upon engagement, our team conducts a thorough assessment of your business needs and objectives. We then customize our advanced conversational AI solutions to align with your specific requirements, whether deploying chatbots for customer support or virtual assistants for bookings. Comprehensive training and support are provided to ensure your team is equipped to leverage the technology effectively. Our seamless integration with existing systems ensures minimal disruption and rapid deployment, empowering your business to enhance customer interactions and operational efficiencies swiftly and effectively.

Scalability

PolyAI offers robust scalability to meet the evolving needs of businesses across various industries. Whether you operate a small independent hotel or manage a global travel management company, our advanced conversational AI solutions scale effortlessly. Built on cloud infrastructure, our technology supports increased customer interactions and operational demands without compromising performance. With flexible deployment options and seamless integration capabilities with existing systems, PolyAI ensures continuity and reliability as your business grows. Our scalable solutions empower organizations to expand customer service capabilities efficiently, delivering exceptional experiences and optimizing operational efficiencies on a global scale.

Fee structure

Tiered Subscriptions
Pricing:

Pricing details available upon request directly from the vendor

Buyers

FAQs

Who are some of your hospitality clients?

How many languages can your AI agents speak?