Product Oaky by Plusgrade
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Oaky by Plusgrade

By Oaky by Plusgrade
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Oaky

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Overview

Launch year

2013

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Compatible integrations

31

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Last Updated

24 Oct 2025

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Description

Oaky is an upselling software that helps hotels boost their revenue by offering relevant upgrades & services to their guests throughout the whole guest journey. With automation, segmentation & dynamic pricing, it maximises the average spend per guest and removes manual work. Oaky has been recognised as the Best Upselling Software by Hotel Tech Report for 6 years in a row and is trusted by hotels, groups and chains across the globe, including the Minor & Radisson Hotel Group. In 2025, Oaky was acquired by Plusgrade, a global leader in ancillary revenue solutions. Together, they help hotels around the world drive more revenue and deliver elevated guest experiences.


  • We focus on the Hospitality Industry.
  • We have several products which work integrated together and the technology is Cloud Based.
  • The departments which will benefit from this technology are Revenue Management, General Management, and Operations.

Details

Infrastructure detailsCloud
Support languagesEN
CategoryCommercial and distribution
SubcategoryUpselling Solutions
Integrations
IndustryHospitality
This solution is suitable for:Enterprise hotel chains

Screenshots, videos and other resources

marketingCollateralResource

    Product features

    Data Analytics and Reporting

    Conversion Rate Reports
    Real time reporting
    Export results in Excel or CSV

    Integration, Connectivity And APIs Upselling

    1 Way API Connectivity
    2 Way OXI Interface
    Backend OTA Connectivity
    Fulfillment Task Automation (via Task Mgmt Integrations)
    Open API

    Upselling Capabilities /Options

    Automated A/B Testing
    Check-In Upselling
    CRM Module
    Discount Codes (Promocodes)
    Dynamic Upgrade Pricing
    Future Stay Offers
    In-Stay Upsells
    Manual Addition Of Extras Or Packages
    Manual Addition Of Revenue Into The System
    Mobile Optimized/Responsive
    Multi-Lingual (Guest Facing)
    On Property Upsells
    Packages & deals
    Potential Upselling For Future Bookings
    Pre-Arrival Emails
    Property Level management
    Real Time Live Availability
    Supports Multiple PMS
    Upsell Content To Front Desk & Reservation Agents
    Upsell Services And Offers

    Upselling automation

    Automatic Translations
    Persona engine for improved conversion
    Weekly availability (day of the week and time based)
    Seasonal availability

    Upselling customization

    Customize With Brand Identity (Font, Logo, Colors & Images)
    Landing Page Builder
    Branded emails
    Branded subdomain
    Image gallery

    Languages supported for your guests

    Arabic
    Czech
    Danish
    Dutch
    English
    Finnish
    French
    German
    Hebrew
    Hungarian
    Italian
    Japanese
    Korean
    Norwegian
    Polish
    Portuguese
    Russian
    Simple Mandarin
    Slovak
    Spanish
    Swedish
    Thai
    Traditional Chinese
    Turkish
    Vietnamese

    Upselling settings and management

    Deal/Offer Templates Library
    Role-Based Access for Users
    Chain Dashboard

    Support Level

    Office Hours Online Support
    24/7 Online Support
    Chat
    E-Training / Online Training
    Dedicated Account manager and Implementation Manager
    Dedicated customer success manager
    Dedicated onboarding specialist
    Webinars and courses
    Self service onboarding tool

    Integrations

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    Technical specifications

    Specifications
    Configurations

    Once the contract is signed, the onboarding begins. During the onboarding, hotels are in contact with an onboarding specialist: - PMS integration - Oaky creation - Content revision - Oaky training. Finally, when the hotel goes live, phase 3 (optimisation) is followed by the customer success manager and consists of: - Upsell content - Add more deals - Segmentation - Business review

    Scalability

    Fee structure

    Monthly Flat Fee
    Usage Based

    Buyers

    FAQs