Product Experience Management System
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Experience Management System

By Journey
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Experience Management System

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Lisa ButtleSales & Partnership Director
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Overview

Launch year

2007

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Compatible integrations

3

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Last Updated

21 Nov 2025

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Description

Hotels have evolved from the traditional “room-for-the-night” concept. Today, guests want experiences, and hoteliers need the tools for it. Journey Experience Management System (EMS) means you can do just that. Manage and monetise anything from spa treatments to tee times - all in one centralised space, seamlessly.

Details

Infrastructure detailsCloud, Multi-Property
Support languagesEN
CategoryHospitality operations
SubcategorySpa / Golf / Club management software
Integrations

Integrates with your Property Management System

Have visibility of your guest's whole stay in one place.

IndustryHospitality
This solution is suitable for:Medium and small hotel groups, Independent hotels, Resort properties

Screenshots, videos and other resources

Product features

Support Level

Office Hours Online Support
Chat
Dedicated Account manager and Implementation Manager
Dedicated onboarding specialist

Integrations

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Journey Ecommerce

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Vendor: JourneyCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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OPERA 5 Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Journey Ecommerce

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Vendor: JourneyCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Technical specifications

Specifications
Configurations

The onboarding process for Journey's Experience Management System (EMS) is meticulously designed to ensure a seamless transition for our clients. Our dedicated team collaborates closely with each business, understanding their specific requirements and preferences. We provide comprehensive training sessions for staff members to ensure they are proficient in utilizing the platform effectively. With our hands-on support and guidance, businesses can quickly integrate Journey's EMS into their operations, optimizing efficiency and enhancing guest experiences from day one.

Scalability

Journey Hospitality Group's Premier Software offers exceptional scalability to meet the evolving needs of businesses in the hospitality industry. Whether managing a single independent hotel or overseeing a chain of properties, our platform seamlessly scales to accommodate varying levels of demand. With flexible customization options and robust backend support, Premier Software adapts effortlessly to diverse environments, ensuring consistent and efficient operations across all locations. From small boutique hotels to large hotel chains, our platform evolves alongside businesses, empowering them to grow and thrive in a dynamic market landscape.

Fee structure

Monthly Flat Fee
Pricing:


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