Product AI Callbot and Chatbot
AI Callbot and Chatbot
Vendor verifiedAI Native
Transform Guest Communication with AI Sales Concierge
Anirudh Ganesh
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By Hotelzify
Vendor verifiedOverview
Description
Hotelzify’s AI Sales Concierge (Chatbot + Callbot) is a full-stack, conversational commerce engine built for modern hospitality. It empowers hotels to capture and convert high-intent traffic 24/7 across platforms including WhatsApp, website widget, Instagram, Facebook Messenger, and phone calls - even when your staff is offline.
With real-time booking capabilities, personalized guest interactions, automated upselling, smart visual discovery, and multilingual support, it drives higher direct bookings and reduces front desk load. The callbot handles incoming phone calls autonomously in a natural human voice, responding to availability, pricing, FAQs, and even collecting guest details or completing bookings when integrated with your PMS or booking engine.
Ideal for independent hotels, boutique resorts, large chains, and multi-property groups looking to automate guest engagement and reduce OTA dependence.
Integrations required: Minimal setup with your channel manager, CRM, and/or booking engine (via standard APIs) to unlock real-time inventory, pricing, and reservation capabilities.
Details
Infrastructure detailsCloud, Open API
Support languagesENAR
CategoryGuest and traveler tech
SubcategoryGuest stay and journey management platforms
Integrations
To integrate our chatbot, we require the following from the customer's systems:
- Website Integration: The bot is embedded using a simple JavaScript snippet. It is compatible with all modern websites and content management systems (CMS).
- API Access: For transactional capabilities (e.g., checking room availability, creating bookings, applying discounts), the bot requires access to the customer's backend via RESTful APIs with JSON formatted responses. Secure access should be provided via API Keys or OAuth 2.0 tokens.
- WhatsApp Integration: Requires access to your existing WhatsApp Business Account (WABA) through your Business Solution Provider (BSP). If you don't have one, we can assist in the setup process.
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Vacation rental and short stay rental management companies, Hospitality management companies, Restaurants, cafes and retail
Screenshots, videos and other resources
Product features
Contactless Solutions General
AI Native
AI Native
AI Native
AI Native
AI Native
AI Native
General GSO
AI Native
AI Native
AI Native
AI Native
AI Native
AI Native
Chatbot functionality
AI Native
AI Native
Security And Compliance Contactless Solutions
Guest facing experience optimization
AI Native
Branding And Customization GSO
Management and Optimization GSO
Check-in and Check-out
Food and Beverage ordering
AI Native
AI Native
Support Level
AI Native
AI Native
AI Native
Integrations
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Technical specifications
Specifications
Our solution is a cloud-based SaaS product, minimizing client-side requirements.
- Platform: Hosted on AWS, our infrastructure is OS-agnostic from a client perspective.
- APIs: We require customer APIs to be well-documented for smooth integration.
- Web: The website widget is framework-agnostic (works with React, Angular, Vue.js, etc.)
Configurations
The setup and implementation process is a collaborative effort designed to be completed efficiently.
* Requirements from Your Side:
* Provide API documentation and necessary credentials.
* Grant access to your WhatsApp Business Provider.
* Provide website content or a sitemap for the bot's knowledge base ingestion.
* Assign a technical point of contact for collaboration during the integration phase.
* Our Implementation Process & Timeline:
* Week 1: Kick-off & Discovery: We hold a discovery workshop to define the primary use cases, conversation flows, and brand voice.
* Week 1-2: AI Training & Content Ingestion: Our team ingests your website data to build and train the core AI model.
* Week 2-3: API & Channel Integration: We connect the bot to your APIs for dynamic actions and set up the website and/or WhatsApp channels.
* Week 4: Testing & Go-Live: You perform User Acceptance Testing (UAT). Upon your approval, the bot is deployed to your live environment.
The entire process typically takes 4-5 weeks, dependent on the complexity and timely cooperation
Scalability
Our platform is engineered for high performance and massive scale, suitable for businesses of all sizes.
- Infrastructure: The solution is built on a highly scalable, microservice architecture on AWS. It features auto-scaling capabilities to effortlessly handle a virtually unlimited number of concurrent conversations (both text and voice) and messages, ensuring smooth performance even during peak traffic periods.
- Global Reach: As a cloud-native solution, the bot can be deployed across any geography. We leverage the global AWS network to ensure low latency for your customers worldwide.
- User Capacity: The system supports virtually unlimited number of end-users interacting with the bot simultaneously.
Fee structure
Usage Based
Starting from:Buyers
FAQs
FAQs
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