Product GuestLead
GuestLead
Vendor verifiedAI Powered
AI-powered review & reputation management platform for hotels
Elena DvoytsynaHOTELLEAD
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By HOTELLEAD
Vendor verifiedOverview
Description
GuestLead is a professional platform for managing a hotel’s online reputation. It collects reviews daily from 20+ platforms, brings them into one workspace, and runs AI analysis on every review—highlighting positive/negative keywords, categorizing feedback, and building clear analytics for management decisions.
Who it’s for: General Managers, Front Office, Guest Relations, Marketing/PR, Quality teams and hotel owners who need faster review handling and better reputation control.
Ideal for: Independent hotels, small and medium hotel groups, and properties that want to grow review volume and improve guest experience through data-driven insights.
Key value points:
- AI replies to reviews in seconds (different tones: welcoming, apologetic, strict, detailed).
- Daily reports with new reviews + key metrics (quality index, NPS, progress vs. goals).
- Internal guest surveys via email with customizable design/questions and automated reminders.
- Competitor analytics + AI competitor summary report (strengths, weaknesses, recommendations).
- Widgets & promo materials for website, rooms, and front desk.
Details
Infrastructure detailsStand-alone
Support languagesENAR
CategoryBusiness intelligence
SubcategoryReputation Management
Integrations
To set up GuestLead, we connect:
- Public review platforms: the hotel provides links/identifiers to its listings/accounts on relevant platforms so GuestLead can start daily collection and analytics.
- PMS integration for internal surveys (optional, recommended): GuestLead supports automated post-stay survey emailing and reminders; our team helps integrate survey sending with PMS data so the process runs automatically.
- Website widgets: we provide ready-to-use widgets/promo options that can be embedded on the hotel website.
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Hospitality management companies, Asset management companies
Screenshots, videos and other resources
Dashboard
Product features
General Reputation Management
Automated Reminders
Conditional Logic
Customizable surveys
Guest Satisfaction Surveys
In-Stay Guest Surveys
Responsive Surveys
Management and Optimization Reputation Management
Mobile Optimized/Responsive
Multi-Property Management
Set Targets
Reputation Reporting and Analytics
Competitor Benchmarking
Corporate Reporting
Department Level Reporting
Reporting Dashboard
Semantic Analytics
AI Powered
Sentiment Analysis
AI Powered
Review Follow Up And Resolution
Case Management/Ticketing System
Ticketing System
AI Powered
Review Monitoring And Management
Analyze Data From All Reviews
Booking.com Review Integration
Customer Review Encouragement
Digital Media Monitoring
Email Alerts New and/or Negative Reviews
Google Review Integration
Guest feedback management
Review Response Functionality
Review Stream View Of All Review Portals
Social Media Monitoring
Tripadvisor Review Integration
AI-generated responses
AI Powered
Support Level
Local / Regional Support in Middle East and Africa
Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses
Self service onboarding tool
In-product help and walk throughs
Integrations
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OPERA Cloud Property Management (PMS)
Vendor verifiedTechnical specifications
Specifications
- Web-based platform (access via browser; no local installation required).
- AI features: automated review analysis (keywords, categories, sentiment), translation support, AI-generated replies, and AI competitor reporting.
- Registered software: GuestLead is an officially registered computer program in the Russian Federation (state registration certificate).
Configurations
Implementation includes hotel onboarding and full setup (one-time fee: 0 ₽):
- Hotel creation and configuration
- User account setup
- Support with internal survey setup
- Connecting review platforms
- Competitor group setup
- Goal setup and tracking
Commercial model:
- Monthly subscription: 8,000 ₽ (includes all platform functionality, 24/7 technical support, and regular updates).
Scalability
GuestLead scales from a single hotel to multi-property operations:
- Add multiple users and standardize review management and reporting across teams.
- Expand to additional review platforms and competitor sets as needed.
- HOTELLEAD products are already used across 75+ connected hotels (evidence of multi-property readiness).
Fee structure
Monthly Flat Fee
Starting from:$8000
Pricing:
Monthly subscription: 8,000 ₽ (includes all platform functionality, 24/7 technical support, and regular updates).
Buyers
FAQs
FAQs
What is GuestLead?
How does the feedback analysis work?
Is it possible to compare yourself with competitors?
Are there any notifications about new reviews?
Is it possible to integrate GUESTLEAD with other systems?
Where are the personal data of GUESTLEAD guests and users stored?
Is it possible to connect several hotels to one account?
How often are the data on reviews and ratings updated?
Is it possible to transfer internal questionnaire feedback from another platform?