Product GoTab
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GoTab

By GoTab
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Flexible Hospitality Tech Built for Every Corner of Your Property

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Overview

Launch year

2016

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Compatible integrations

13

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Last Updated

30 Jul 2025

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Description

GoTab is a mobile ordering and payment solution that allows users to conveniently order and pay for food and drinks from their smartphone. With features such as contactless ordering, split payment options, and loyalty programs, GoTab offers a seamless and efficient dining experience for both customers and businesses. One unique selling point of GoTab is its ability to increase table turnover and boost sales by reducing wait times and streamlining the ordering process.


This product is ideal for a wide range of businesses in the hospitality industry, including independent restaurants, bars, hotels, and entertainment venues. GoTab is also suitable for chains and small groups looking to enhance their customer experience and improve operational efficiency.


GoTab does require integrations to implement the technology, but our team of experts is available to assist with seamless integration into your existing POS system.

Details

Infrastructure detailsCloud, Open API, Multi-Property
Support languagesEN
CategoryRestaurant technology
SubcategoryRestaurant Management Software & POS
Integrations

GoTab offers an open API that allows seamless integration with third-party systems, giving operators the flexibility to connect their existing tools and customize their tech stack. This open architecture ensures easy data flow across platforms, enabling more efficient operations, better guest insights, and tailored experiences.


Some of our key integrations for hotels and resorts include:

  • Mews
  • Stayntouch
  • OPERA Cloud
  • Infor
  • Tripleseat
  • Quickbooks
  • Xero
  • Sage
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Vacation rental and short stay rental management companies, Hospitality management companies, Asset management companies, Conference centers and event spaces

Screenshots, videos and other resources

Product features

Dashboards, Analytics and Reporting

Alerts and Notifications
Ancillary Revenue Tracking
Corporate Reporting
Custom Alerts
Custom Dashboards
Custom Reports
Customizable Notifications And Alerts
Daily Reporting
Dashboarding And Data Visualization
Food & Beverage Reporting, Analysis & Forecasting
Other Income Forecasting, Reporting & Analysis
Promotion Impact Report
Real Time Alerts
Referral Reporting
Reporting And Analytics
Sales Analytics
Sales Data
Sales Forecasting
Sales Reporting
Sales Team Productivity Tracking
Scheduled Reports
Performance Reporting
Complaint Resolution Insights: Tracks resolution times and outcomes.
Roll-up and drill-down views
AI-driven recommendations

Payment Methods

Adyen
American Express
Apple Pay
Credit Card Payments
Discover
Google Pay
Interac
Mastercard
Online Payments
Pre-Authorizations
Recurring Payments (Subscriptions)

At Table Payments

Add Gratuities/Tips
Check Retrieval From POS Using a Payment Device
Discount Codes (Promocodes)
Kiosk Mode
Pays and Close Checks From Payment Device
PMS Posting
Refunds And Voids
Retrieve Balance for Pre-Paid, Debit, Gift , or Stored-Value cards
Split Checks
Wireless Pin Entry Device With Integrated Printer
Standard Tablet Software Compatibility
Compatible with Windows & Bluetooth printers
Customizable Branded Interface

Counter Payments

Discount Codes (Promocodes)
Incremental Authorizations
Phone Authorizations To Hold Funds
PMS Posting
Pre-Authorize A Guest Card For A Certain Amount (Bar Tabs)
Refunds And Voids
Retrieve Balance for Pre-Paid, Debit, Gift , or Stored-Value cards
Supports High-Transaction Volumes
Supports Offline Transactions
Customizable Branded Interface
Add Gratuities/Tips

Management and Optimization Operations POS

Access Controls/Permissions
Banquet Event Order Management
Billing Operations
Delivery Management
Employee Management
Gift Card Management
Inventory and Stock Management
Inventory Management
Inventory Tracking
Kitchen Display System
Menu Management and Item Modifiers
Order Management
Receipt Management
Reporting And Analytics
Restaurant Chain Management
Restaurant Management App
Tips Management
Table management
Loyalty Program Management
Menu Costing & Analysis
Kitchen Display System Integrations
Open API

Online Payments

3-D Secure Payments
Accepts Apple Pay
Accepts Google Pay
Credit Card Payments
Integrated Payment Gateway
Mobile Optimized/Responsive
Online Payments
Payment Automation For OTA Bookings
PCI-DDS Compliant Payments

Reception Payments

Auto Authorizations release
Automatic Top Up Authorizations
Conversion Rate Optimization
Front Desk Barcode Scanners
Manual Top Up Authorizations
Pre-Authorizations
Refunds And Voids
Sale Transactions
Tokenization of Card Data
Customizable Branded Interface

Restaurant Analytics And Reporting

Employee Reporting and Management
Menu Performance Reporting
Mobile Analytics
Report Exporting
Sales Reporting
Server Level Reporting
Server Recommendations
Live access to unbilled tables in real-time
Live stock movement
Food cost calculations
Stocks inventory as per a specific date period
Custom Dashboards
Drill-down into data
Accounting Software Integrations

Food And Beverage Reporting

Revenue Index
Average Check Index
Revenue Per Available Seat
Revenue Per Operating Hour
Revenue Per Available Seat Hour
Revenue Per Available SQM
Food Sales Ratio
Food Sales Index
Beverage Sales Ratio
Beverage Sales Index
Miscellaneous Sales Ratio
Miscellaneous Sales Index
Power BI reports dashboard
Occupancy forecast
Pricing forecast per demand level
Smart Menu optimization per demand level

Support Level

Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses
Self service onboarding tool
In-product help and walk throughs

Integrations

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Tripleseat Hotels

verifiedVendor verified
Vendor: TripleseatCategory: Commercial and distributionSubcategory: Group Sales management
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Stayntouch Hotel PMS

verifiedVendor verified
Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Stayntouch Hotel Kiosk

verifiedVendor verified
Vendor: StayntouchCategory: Hospitality operationsSubcategory: Hotel Contactless Solutions
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Tripleseat Restaurants

unverifiedUnverified
Vendor: TripleseatCategory: Hospitality operationsSubcategory: Event Management
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Infor Table Reservations Solution

unverifiedUnverified
Vendor: Infor HospitalityCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
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R365 Accounting

unverifiedUnverified
Vendor: Restaurant365Category: Restaurant technologySubcategory: Restaurant Management Software & POS
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R365 Store Operations

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Vendor: Restaurant365Category: Restaurant technologySubcategory: Restaurant Revenue Management
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R365 Workforce

unverifiedUnverified
Vendor: Restaurant365Category: Restaurant technologySubcategory: Restaurant HR Tool
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Avero For Restaurants

unverifiedUnverified
Vendor: AveroCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
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Avero For Hotel F&B

unverifiedUnverified
Vendor: AveroCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
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Marginedge

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Vendor: MarginedgeCategory: Restaurant technologySubcategory: Food Costing Software
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Stripe for Hospitality

unverifiedUnverified
Vendor: StripeCategory: Finance and paymentsSubcategory: Ecommerce payment platforms
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SymPOS

unverifiedUnverified
Vendor: MCR Systems to MEWS IntegrationCategory: Restaurant technologySubcategory: Restaurant Management Software & POS

Technical specifications

Specifications

GoTab is a hardware-agnostic platform, meaning operators can use their existing devices or choose from GoTab’s vetted, high-performance hardware options. Whether you need a full stationary POS system, pocket (mobile) POS, self-service kiosks, kitchen display systems (KDS), or QR-based ordering, GoTab delivers a flexible and comprehensive hardware ecosystem to support any service model.

Configurations

The onboarding process for GoTab is designed to be seamless and efficient, ensuring a smooth transition for your business. Upon registration, you will receive personalized assistance from our dedicated support team, guiding you through the setup of your account and menu configuration. Our intuitive platform allows for easy integrations with existing systems, and comprehensive training resources are available to empower your staff. We prioritize your success, ensuring you are fully equipped to utilize GoTab's features effectively.

Scalability

GoTab offers exceptional scalability to cater to various business sizes and needs, seamlessly adapting as your operations grow. Our platform is designed for rapid deployment, supporting an expanding number of users and locations without compromising performance or user experience. With a cloud-based infrastructure, you can easily manage multiple venues and high transaction volumes, ensuring optimal efficiency. Whether you are a single establishment or a rapidly growing chain, GoTab provides the flexibility necessary to enhance your operational capabilities.

Fee structure

Monthly Flat Fee
Pricing:

Pricing details available upon request directly from the vendor

Buyers

FAQs

Do operators need to buy new hardware with GoTab?

Yes, with some requirements. While GoTab is hardware agnostic and works with iOS, Android, and even Windows devices, operators are required to purchase payment terminals directly through GoTab. In many cases, existing hardware can be repurposed—as long as it isn’t proprietary or locked down by another POS system. We also offer a full suite of vetted hardware, which we generally recommend for the best experience and support.

Can an operator use their own payment processor?

GoTab is not payment agnostic and requires operators to use our integrated payment processor, Adyen. This integration unlocks a wide range of features and functionality that are only possible through the combined capabilities of GoTab and Adyen, including advanced tools, streamlined reporting, and seamless guest experiences. By using our dedicated processor, GoTab also maintains better control over credit card processing costs—helping ensure competitive and consistent rates for our operators and their guests.

What kind of customer support does GoTab offer?

GoTab offers comprehensive, around-the-clock support to ensure both your customer and their guests have a seamless experience. Your customers can access 24/7 support via phone, text, and live chat directly through your GoTab KDS or Manager Dashboard. For operators, GoTab provides a dedicated support team throughout their journey: Onboarding Manager: When you sign up, your customer will be paired with a dedicated Onboarding Manager who will guide them through setup and configuration. They assist with menu building, rule engine customization, scheduling, zone and segment creation, as well as manager and staff training. Deployment Engineer: Your customer will also be assigned a Deployment Engineer to ensure a smooth installation—either remotely or in person. They’ll make sure their system is fully operational and optimized before you go live. Account Manager: Once your customer is up and running, a dedicated Account Manager will support them long-term with ongoing training, resources, and proactive assistance to help their business get the most out of GoTab.

Can GoTab integrate with other tech stack?

Yes! GoTab is designed to be flexible and integration-friendly. With an open API, operators can easily connect their existing technology stack (outside of POS) with GoTab to create a seamless ecosystem.

How long does it typically take to go-live with GoTab?

GoTab typically quotes a 4–6 week timeline as a safe estimate for going live. However, this can vary depending on a few factors: Complexity of the setup (e.g., multiple locations, custom configurations, integrations) How quickly the operator wants to launch How soon we can kick off the onboarding process Some operators go live faster, especially if they’re motivated and responsive during setup. Our team works closely with each customer to meet their desired timeline and ensure a smooth launch.